Quality Fence, located in Terre Haute, Indiana, proudly provides top-notch fence installations to add curb appeal to your home, as well as the right amount of privacy. From vinyl to wood fencing, you are sure to find the perfect fence that offers the right amount of protection and style in our fence company's outdoor showroom.Vinyl fencing is not only attractive; it is also completely maintenance-free and sturdy. Whether you want the white-picket-fence look or a different style and color altogether, there is vinyl fencing for you. The fencing we use consists of heavy-duty posts to ensure the right durability.
Business details
- Year established: 1996
Reviews (6) Stephen A.
Feb 18, 2022
Nancy Poellot
Jun 25, 2021
I contracted them to do some fence repairs for us. Put down my deposit on June 5 and was told they were 6 weeks out. As we neared 6 weeks I called and was told I was 3rd in line and I should hear from them in the next week. Two more weeks pass (our yard hassle been marked for over a week). After waiting on hold for 10 minutes I was told my file was in the "In Progress" folder and I should hear from them soon, but would not give a timeline other than to tell me they were currently 8 weeks out.
If we had had an extremely wet summer, I would have understood the delay, but it had not been. When I ended the call I told the guy, "I guess this tells me not to use your company in the future". Fast forward a week later and I get my deposit returned after waiting nine weeks!
If we had had an extremely wet summer, I would have understood the delay, but it had not been. When I ended the call I told the guy, "I guess this tells me not to use your company in the future". Fast forward a week later and I get my deposit returned after waiting nine weeks!
Kathleen Erins
Feb 18, 2021
Quality Fence sent an estimator out to give me a bid. All I knew was my gate did not close properly. There was a place where the fence looked to me like it might be separating and causing the gate to sag. They gave me an estimate and I signed it, plus sent 1/2 downpayment. When the actual worker came to fix it he told me the fence had nothing to do with it.
He was told there were a couple of hoizontal boards that I wanted straightened out but that was never an issue with me. Over all, he did 3 things that took him a total of 20 minutes. I asked for a discount and refund of my money. The office lady said since they had not originally installed the fence/gate it would cost me more and that no one else in town would do the work because they had not done it either.
They also said they had $127 in materials used which was totally incorrect. And they sent 2 men to do it, which was true. They obviously didn't need 2 men. Their estimator had no idea what needed to be done either. They would not give me a discount or refund. I had relied totally on what the estimator said. I had no idea what needed to be done but thought maybe the entire gate needed to be rebuilt.
This was a complete sham. The fact that they had not built the fence was totally irrelevant as far as I am concerned. I asked them to repair a gate. Can you not get a plumber or electrician to do work at your home if they didn't build it? This is what they did for over $400. Where there is bare wood, they did it. The first picture shows where they realligned the catch pin, the large spot on the right of it is a hole for the latch to go through.
It's nothing they did. They realligned the catch pin, shaved the side of the gate and moved the handle making them have to reallign the small board on the back side. The fourth picture is the fence that I thought might be causing the issue. If you want to use this company, make sure the man who will be doing the works sees it before you sign anything, the estimator doesn't have a clue.
He was told there were a couple of hoizontal boards that I wanted straightened out but that was never an issue with me. Over all, he did 3 things that took him a total of 20 minutes. I asked for a discount and refund of my money. The office lady said since they had not originally installed the fence/gate it would cost me more and that no one else in town would do the work because they had not done it either.
They also said they had $127 in materials used which was totally incorrect. And they sent 2 men to do it, which was true. They obviously didn't need 2 men. Their estimator had no idea what needed to be done either. They would not give me a discount or refund. I had relied totally on what the estimator said. I had no idea what needed to be done but thought maybe the entire gate needed to be rebuilt.
This was a complete sham. The fact that they had not built the fence was totally irrelevant as far as I am concerned. I asked them to repair a gate. Can you not get a plumber or electrician to do work at your home if they didn't build it? This is what they did for over $400. Where there is bare wood, they did it. The first picture shows where they realligned the catch pin, the large spot on the right of it is a hole for the latch to go through.
It's nothing they did. They realligned the catch pin, shaved the side of the gate and moved the handle making them have to reallign the small board on the back side. The fourth picture is the fence that I thought might be causing the issue. If you want to use this company, make sure the man who will be doing the works sees it before you sign anything, the estimator doesn't have a clue.
Herb Abbott
Oct 25, 2019
Even though we had some confusion and communication issues in getting the fence built, with the look we wanted, these guys showed why they are calling themselves Quality fence. They took down nearly half of the fence at their own cost to make it right, no questions ask. They could have given us run around and someone with much less integrity would have done so. These guys made it right. I would have them build fence for us again. Good guys, quality fence. Herb and Katie Abbott
PhilandGemma D.
Feb 25, 2018
I needed a small fence project constructed in 2013. I had a neighbor bringing her dog over to do his business in my front yard. I called Quality Fence the first week of November thinking I could squeak in their schedule before winter was upon us. We had a mild winter thus far as often is the case in November and December. I had drawn up my ideas so it was a pretty clear cut job.
They came out in just a few days of me calling to see what I needed and to collect 50% of their quoted price. So I waited. And waited. Everyday I would come home thinking surely the Quality Fence crew would be building my fence today. And everyday as I pulled up to my house still no fence. Not one hole dug. I'd run inside to check my messages and email to see if maybe I had heard from them and yet everyday nothing.
The third week of December I called their sales representative the to see when QF was coming out. He said looked like it would be sometime in January. I was thoroughly exasperated by then and told him just to send me my downpayment back. I'd build it on my own in the spring. Quality sent me a check minus %10 of the quoted price. So for $350 I got absolutely NOTHING in return.
When people ask me who to go to when they need a fence I tell them who certainly NOT to go to. People have asked and I continue to tell them of my experience with Quality Fence.
They came out in just a few days of me calling to see what I needed and to collect 50% of their quoted price. So I waited. And waited. Everyday I would come home thinking surely the Quality Fence crew would be building my fence today. And everyday as I pulled up to my house still no fence. Not one hole dug. I'd run inside to check my messages and email to see if maybe I had heard from them and yet everyday nothing.
The third week of December I called their sales representative the to see when QF was coming out. He said looked like it would be sometime in January. I was thoroughly exasperated by then and told him just to send me my downpayment back. I'd build it on my own in the spring. Quality sent me a check minus %10 of the quoted price. So for $350 I got absolutely NOTHING in return.
When people ask me who to go to when they need a fence I tell them who certainly NOT to go to. People have asked and I continue to tell them of my experience with Quality Fence.
Heidi Strickland
Aug 19, 2015
