Malone Plumbing & Heating

My family has been using Malone for many years - I started using them because my parents had. Always solid work. Not cheap, but I'll always pay for quality when it comes to my house. A recap of my last job: April 2021 - we had some old copper piping replaced and installed a new toilet. May 2022 - we noticed the new piping leaking when the toilet flushed.

New toilet/new piping. We called to have someone come out. Turns out there was an issue with the recently installed toilet. We were charged a dispatch fee, labor, and parts. Not a penny off the regular price. We are more disappointed than upset as we now have to find a new plumbing company. One that will stand by their work. I certainly wasn't looking for them to come out for free. I know times are tough for everyone. But to not acknowledge that the installation was the issue and nothing we had done is unacceptable.

I've had Tom and his team working for me for over 20 years. Good folks. Good work. Happy!

Just made a call for weekend plumbing issue. Received a call back from Rich. From the onset, Rich hummed and hawed with my issue and proceeded to tell me I need thousands of dollars with of plumbing and he had not even been to my house or observed the issue. I informed him I just had all of plumbing done and converted to PVC for a couple grand. There is a small pipe maybe 8inches drain that only wasn't changed.

I challenged his astronomical quote ( again aight unseen) where he proceed to tell me my work was done by an inferior company of handyman! This man from the moment he called was rude obnoxious and a bonafied defect, thief. DO NOT use this company.

Had a very positive experience with Malone for a number of reasons that sets them apart from other companies I have dealt with in this area. 1. Responsiveness 2. Punctuality 3. Courtesy 4. Professionalism They answered all my calls or returned my messages in a timely manner, they showed up when they said they would, they had the courtesy to call if they were running late. Over all, it boils down to a level of unparalleled professionalism. In the future, when I have plumbing or heating needs, Malone will be the first phone call I make.

Worst plumbers, if you can even call them plumbers! Rude, sarcastic, and didn't know what they were doing (they were either shockingly unknowledgeable, or were trying to take advantage of the situation). A stroke of luck prevented them from cutting up my house and charging me hundreds to thousands of dollars. I learned so much from this bad experience. WARNING: stay away from these plumbers!

I've had great experiences with Malone at two properties, from boiler maintenance to gas pipe installation to troubleshooting a leak. They have been professional, prompt, and up-front about their pricing. I appreciate that they bill by 1/4hr so I only pay for the time they are here. They are always working efficiently when they are on site. I've been impressed with them and had no recurring issues with their work. After years of cursing the plumbers i worked with i am very happy to have found them.

We had Malone plumbing do 3 jobs for us. One to run a gas pipe and install gas logs to a new wood burning fireplace insert, add pitch and fix a leaking pipe in the basement and to replace a mixing valve in one of the upstairs showers. They did an excellent job from start to finish and were clean professional and respectful! Thank you!

I was having my bathroom remodeled we contacted Tom Malone to to do some minor plumbing we asked him to cap tub lines which he did He also took it upon himself to install 20" braided flex lines on my sink and tub. The 2 braided flex lines he installed for the sink were too small his error. I told his assistant this and the assistant told me that Tom would replace the wrong flex lines but he would charge me for another service call labor and materials.

This is outrageous. He charged me $ 48.00 dollars for 4 20" flex lines that I didn't request. I had to go to a plumbing store to buy 2 of the correct 30" flex lines that cost me only $11.00. I asked for Tom to call me he hasn't called me back. Tom charged me for parts labor and Dispatch fee $278.00. He was there less than a 1/2 hour and has the nerve to want to charge me again a similar price to fix what I never asked to be done in the first place. Stay away from this Company. Totally Unprofessional!

As a homeowner and landlord, I have used Malone Plumbing several times over the years. Each time they have been courteous, professional, and honest. Before even describing your problem, they tell you their rates and the baseline of how much the visit will be. While other plumbers I've used had a 1 hour minimum with 30-60 minute increments, Malone has a 30 minute minimum with 15 minute increments, meaning if they do a job for 1 hour and 7 minutes, you're paying for 1 hour and 15 minutes instead of 1 and a half hours.

Their transparency and honesty is what keeps my business. They do the job quickly and with the minimum parts needed, if any parts are needed at all. They make sure they do the job right the first time, verifying with the customer that everything is working correctly, and are well-trained for any job, big or small.

I had two small leaks and someone from Malone Plumbing was here within 30 minutes of taking the call even though it was NOT an emergency. He was kind, professional, clean and quick. I will definitely call again should I have need of a plumber.

I had two small leaks and someone from Malone Plumbing was here within 30 minutes of taking the call even though it was NOT an emergency. He was kind, professional, clean and quick. I will definitely call again should I have need of a plumber.