Sermon Service & Electric

SS&E replaced my furnace today and very happy with the customer service from Perry and Matt. Perry went though my options and provided competitive pricing over the phone with no hidden cost. Furnace was ordered that day and installed by Matt the next day. Installation and customer interaction by Matt was very professional. Very polite and took extra time to answer all of our questions.

Would recommend SS&E to anyone. After 4 years the blower motor went out. Called SS&E and confirmed under warranty. Anthony installed within the time frame expected and answered all questions. Another great experience with SS&E.

This company always has our back. Every year we use them for our heating and AC needs. Very capable and professional. I highly recommend them Services: Heating system repair, Heating system maintenance

DO NOT USE THIS COMPANY UNLESS YOU LIKE TO BE RIPPED OFF! The receptionist was helpful and was able to get a tech out the same day to address an issue. The tech was able to diagnose the issue rather quickly. The motor on a unit needed to be replaced and I was quoted $2200 to get a motor rebuilt since there was a 4-6 week lead time for a new one. I have had it replaced before so knew that it was around $250 for a brand new one.

I told the tech I was going to use my resources to see if I can find it elsewhere. I was able to find one locally brand new for $240 and was told by the supplier that this motor can't be rebuilt. When I called Sermon Service back to talk to a manager, I was helped by receptionist who said they had called the same company where I picked up the motor from.

These guys were probably going to buy that new motor and charge me $2200 for a $250 motor. I understand that supply chains are backed up and product isn't available but this company uses that excuse to rip people off. I had someone else install the motor rather than call them back. Received the bill for the service call which was $250 ($99 service call and $149 first hour) which is on the higher end of a service call for a HVAC company.

Use at your own risk. REPLY TO OWNER COMMENT 10/7/2021: Since your company did call the wholesaler I bought the motor from, I am sure you are aware that they are an authorized dealer and their parts come with a warranty. The motor was in stock locally and was replaced with the same exact one that went bad. I wonder how your company was going to get the bad motor rebuilt that couldn't even be rebuilt because of its specs? Something doesn't add up.

Unfortunately, this is one of the worst businesses I have ever dealt with in my entire life. As a home owner and former contractor I was extremely disappointed at the poor level of service and unprofessionalism showed by this company. They were contracted to run all new electric and install a brand new HVAC system in my residence. They mistakenly installed the incorrect wire throughout the entire residence.

Because of this the work failed to pass code and was rejected by the inspector. Sermon refused to respond to calls about the problem and we had to hire another contractor to take over the project, rip out everything Sermon had done and replace with all new wire. This wound up costing us a tremendous amount of money and extra time on the project. After this incident we still had to deal with Sermon for the HVAC work that was done on the property. Sermon installed outdated thermostats in the residence and did not inform me that the thermostats they had quoted were being changed to a new version by the manufacturer.

I questioned Sean Hansen (HVAC Manager) about the fact that I was having trouble connecting the thermostats to my phone via WiFi and that the app provided by the manufacturer seemed to be outdated and replaced by a new one that works with the new thermostats. He was dismissive, rude and told me he was done with me and there was nothing he was going to do.

This is probably only the second time I've ever written a poor Google review about a business I've used. I don't enjoy hurting small businesses as I am a small business owner myself but when they hurt individual consumers and leave them hanging out to dry I think it's best the public knows what type of people they are.

Called for a tune up on my AC. The office worked with my schedule as well as Mother Nature's. They followed up and kept great communication to complete the service call timely. Technicians were friendly and knowledgeable and upfront about the cost. I appreciate the fact they did not try to sell me anything I did not need. Job well done.

I 'am leaving this review on behalf of Jacob Grant Property Management. We absolutely love working with this company. Sermon is one of our vendors that we use on a regular basis for electrical and HVAC work. Before every winter we offer our owners a complete furnace inspection for the properties that we manage, Sermon helped us with this inspection and did a great job with everything reported.

We manage around 850 units so this is quite the work load. They showed up on time, gave us detailed reports, and even gave us estimates for the problems that they found. Very organized company! As a bonus, we did not receive even one complaint from any of our tenants on their work, problems with the technicians, or being inconvenienced. Thank you Sermon for being a great vendor that we can always count on!

Honest prices, responsive, and Amy offered loaner heaters since the part I need is several days out. I've dealt with Sermon numerous times over the past few years, and they have been friendly, fair, honest, and very prompt. Services: HVAC system maintenance, Heating system repair

I was very pleased with Sermon. From the phone call to set up the appt Amy was very friendly and answered any questions. I called around 9:30am and she said she could have a tech out today after 1. I got a call around 11:30am and he was on his way. Wyatt was great! Very professional and explained everything. No pressure at all just explained what all was going on made some recommendations. I would definitely recommend this company to any! Thank you!

Our AC stopped working end of last summer. Travis came out to look at it today. Luckily it was just the capacitor that needed replacing. We're very pleased with how quickly it was fixed & how inexpensive. We'll definitely use Sermon from now on.

Earlier this year we invited Sermon Service & Electric to our home for the purpose of giving us an estimate to replace our 1950's era gas furnace. They sat at our kitchen table patiently and thoroughly answered all our questions and concerns about taking this big step.

At work, we've had issues with our heating and air conditioning for quite some time - pretty much a year. We had Sermon send a technician over the other day to look into what was wrong, and within a short visit, they were able to quickly determine our zone settings were not setup properly (by the last company that serviced the system) and correct it. Now, just in time for the cold, we actually have a working heating system. The technician was quick and thorough, and did a great job explaining what he did to correct the problem!

Nothing but good to say about these guys. I have several rentals and the furnace started acting up in one of them. My regular heating people could not come out for a few days. I called Sermon and the lady answering the phone said someone could be out the same day.

Sermon was able to come the next business day. Ernie was great. He gave us great service. I couldn't have asked for a better experience. He took the time to make sure I understood everything he did and did a very thorough job.

Broken AC fixed ASAP! Quick customer service and a fair price. thanks!

Handled concerns well. We had questions about the service and our bill and we were able to speak with Mr. Sermon himself about our concerns. He was very calm and was able to answer our questions knowledgeably and satisfactory.

Very knowledgeable technicians, and fair price. I had a furnace put in by another company 7 years ago, and when I woke up to a freezing house, I got on the phone, and called the original installation company.