The Vinyl Outlet

I had 4 decks built. This company was fantastic. The crew was amazing. They even worked through some rain. All of the guys were courteous and helpful. They kept me updated on the progress through out the entire project. Each day they cleaned up the yard and their tools. I would highly recommend this company and especially this crew. Thank you!

I paid a LOT of money for a vinyl fence for my backyard, which supposedly had a warranty. I just recently told them that I have a small hole in my fence, which actually looks like it was made by a rock (?) bullet (?) I don't know but whatever the case, it is a hole about the size of a nickel. So, the person responds that it is going to be $219 + tax to fix that hole.

I could have gotten 2 fences for the price of the one that I have and now needing to pay money for a repair in one small part of one panel that I could probably go to a local store to get an entire side of paneling for. I definitely wouldn't recommend them to anyone. Better off to use someone with a local fence company. I was desperate to get it done quickly where other companies were lacking manpower and supplies due to the pandemic. I see now that I am paying for my desperation.

They were on time. Orlando and Tyler did a great job removing our old chain link fence that was buried in the a lot of mud. Great job w installation of our new vinyl fence. It looks stunning. And I love the fact that the gates are now locked. I feel so much more secure. And I know that I won't have to worry that our dog won't be able to get under the fence. These poor guys worked their rears off straight from 9am to 7pm. Thank you! So happy! Highly recommended it

Absolutely loved working with the vinyl outlet! They were the easiest contractor I have used in a long time, and everything was built exactly to my specifications. Deck came out absolutely amazing! The guys came and did everything without a hitch. Super happy customer - definitely recommend! Service: Deck construction

From beginning to end I have had nothing but amazing customer service from vinyl outlet. The sales staff was great, listened to everything we wanted and needed. installers were amazing fast and efficient. I recently had the luxury of working with Angelo as we needed to make our gate opening bigger and as an added request we asked for the gate to be taken down for us to have a pool installed. Angelo said not a problem we will do it!

I had the fence taken down and put back up in a day and as luck would have it my gate was done being fabricated and could be out right up! They were so accommodating and really focused on customer service and making sure we got what we wanted! Would work with them again in a second!

Start to finish in 7 days! I am ecstatic with the work that was done. The entire crew at The Vinyl Outlet wonderful! I had the best installers; Robert and Orlando. They were punctual, hard working, personable, communicated well and did an excellent job. Any concerns that I had were heard and accounted for. Wish I would have called for a fence sooner.

I called this company about three weeks ago looking for an estimate. I waited maybe two weeks for the estimate itself. The sales representative that came out was knowledgeable, experienced, and willing to do what he could to work with my family. He was empathetic to our situation as we'd previously been scammed out of a lot of money from a contractor that never came to do the work.

He helped us by discounting the labor itself. He took the time to review options, address our questions, and he ensured we were comfortable with everything. He probably asked three times before leaving if we had any questions or concerns. This company knew we couldn't afford to put a lot down considering what the prior contractor did. They offered us financing for five years and we were able to use our credit card.

This was important for us considering we didn't have a lot we could put down. The salesman had his finance representative come out that night to meet in person. She went over final paperwork details with us. She was down to earth and treated us so kindly. She even gave us her phone number so we could follow up if we ever had another question. Now for the best part. Friday we signed the papers and on Monday they came and built both our front and back decks.

The work itself was beautiful. It was exactly what we agreed on and discussed. The workers were kind, very efficient, and courteous. Before leaving they reviewed how to clean our deck. They let us know the vinyl was guaranteed lifetime and the work was guaranteed for five years. My previous deck was about to fall apart and this company made it happen for us.

The staff at The Vinyl Outlet did a great job getting my old fence replaced with a beautiful new vinyl one. They whole experience was quick, responsive and done well. From start to finish they installed over 200 feet of fence and a gate within two weeks of signing the contract. In the middle of winter, Feb 2022!. Anthony, sales, was friendly and helpful at choosing the right style for me. Kim(I think) and Tony worked within my schedule to make an appointment to settle final measures and final sign off at the house.

The installers were punctual and friendly. Robert, Austin, and Sean arrived about 9 a.m. and were out of here around 5 p.m. They were professional, courteous, and answered all my questions. Robert made sure I was informed about the whole process. They would have been done earlier had it not been for the snow shoveling(sorry guys). But Thank You, you really did a Great Job! I didn't recognize my backyard when I returned during the install. This project made me very happy with my choice to go with The Vinyl Outlet.

I had 2 items completed from them. I had a beautiful custom vinyl fence put in with a 10ft gate across my driveway. I'm very happy with that. I have 6ft of privacy fencing and 4ft of fencing that transitions down one side towards the gate going across my driveway. I have beautiful solar lights across my gate beautiful black bars across the top of the gate.

My fence is a crisp white and the gate is white with black details and locks. My front porch was done in grey and white to match my house. I got choice of design, color and railings. I chose spindles that have the older home charm but still looking classy and new. All the people who worked on my 2 projects made me and my husband very happy. We went with the financing option which is great for those on a budget but without feeling like something like this is out of reach.

I want to thank everyone that worked on my fencing and front porch and helped us enhance the charm of our home. I want to let people know that once my 2 projects are completely paid off we will be getting them again to install a deck in the yard. Can't wait for warmer weather when we can be outside to really enjoy it. Vinyl Outlet on Broadway Ave in Cheektowaga NY 14227 thank you for making us very happy customers.

They changed the name of the one company that I put my original review on, that's very bad business to hide your company's bad reviews

We had Vinyl Outlet come and replace the deck over our garage. There were quite a few issues initially, but once we contacted them, Vicky was extremely helpful and made sure the job was corrected up to their standards and our expectations. What we have now is a beautiful back deck where, as soon as the snow melts, we will have many of our family dinners. This is now the third job that we have hired Vinyl Outlet for, and everything they have done is fantastic. I very strongly recommend them.

A job well done! The Vinyl outlet, came out and installed a new porch and fence for my parents house. The installers; Justin, Talon, and Ralph, did an amazing job! The new porch looks amazing and adds so much value to their home! I highly recommend using the Vinyl outlet for all your home projects! The Vinyl outlet truly does, transform your home!

Couldn't be happier with my fence. Navy Davey (lol I guess there's several Daves) came out on September 13. He was very thorough in explaining the way the fence is installed. The guarentee etc. He indicated the job was a one day job and could be completed in a week or two. I got a call for the fence to be installed on September 28. I has called several places that couldn't even get the materials in before January.

I have 2 dogs so the time frame was very important to me. Installers did a great job too. I received many compliments from neighbors. I even got a follow up call from the vinyl outlet to make sure I was satisfied. Highly recommend.

Ralph and his crew did an excellent job of updating our existing deck. They were professional, knowledgeable and well organized. They completed the work in two days as promised.

Vinyl Outlet did my work on the day they said they would. I had a 6ft fence, 110ft of fence distance installed. Brown panels with beige trim and posts. LOVE IT. Very professional workers. Jay, the foreman, great, friendly, knowledgeable, and clear about what was happening from start to finish.

I was a bit nervous as this was a big purchase, started with Jim our sales person he could not be more down to earth and accommodating, followed by Vicky, she answered our questions promptly and was very honest about time and schedule and last but not least Elliott and his crew he showed up in rain early ready to handle more than.20 acre of removal and installation of new fence.

Him and his crew took rain and then unbelievable heat and finished our beautiful fence before 4pm cleaned up before leaving. Would recommend Vinyl Outlet to anyone, we were very blessed.

Great choice if you're looking to upgrade the appearance of your home and create a great space to hang out. From the sales process through build out, the entire team has been informative, honest, careful and quick! Ralph took the extra time to ensure our project was done right and made sure we were happy with the outcome. Would recommend to anyone looking for a fence or outdoor deck/patio.

If you are looking for a deck company, I strongly advise you to call The Vinyl Outlet. From the very beginning, Jim and Vicky were very easy to work with. They were extremely knowledgeable and were able to start my new deck within 2 weeks. My old deck was a complete tear down as Jeremy, Brandon and Matt did an amazing job through the extensive heat to complete the demo and install 9 new footers.

The very next day John, Justin and Wilson exceeded our expectations with the installation of our new vinyl deck. Both of the crews were extremely hard working, talented and very friendly. Once both crews were done, they cleaned up so well, you never knew they were here. Again, I strongly recommend The Vinyl Outlet for your next project!

Worst customer service ever! I submitted my information through their contact page on their website and never got a call or email back. I showed up to their location to see if I could get an estimate. The guy was so rude and snappy! He said he couldn't help me, that this location was only the warehouse and that I had to call customer service for an estimate instead. That's even though the website lists this location as their "Sales" location. How are they even in business?

The Vinyl outlet did an impressive job especially taking in consideration the cold weather factor. I couldn't have been more pleased with Tony and his crew. They were kind, curtious and most of all very professional. I was sceptical at first with getting a quote from Vinyl outlet but to my surprise I was very impressed with the price I was quoted.

Since it was well within my budget I couldn't possibly say no to having such a beautiful fence installed at my new home. Thanks again for a great experience and for doing a great job!

I met with 5-6 fence companies over the course of 2 weeks. The Vinyl Outlet was my last appointment. Up until this point I had just been regurgitating the memorized specs/style/measurements from previous quotes trying to get the best price/value. Brandon was the first one to make a suggestion outside of the first and only style I had looked at 5-6 companies ago.

We came up with a perfect style that complimented the color and style of our house. They were not the cheapest but also definitely not the highest. From there I was passed to Vicky the operations manager who quickly got us scheduled to install within 2 weeks from my meeting with Brandon. (Every company was months out or even into next year for the "wood-look" vinyl I wanted).

She also personally came to the property to double check the measurements. On the day of install I was introduced to Tony who would be doing the install along with his coworker. First impressions were that we were in good hands and he had confidence he knew what we was doing. We once again walked the perimeter that the fence would be covering and he starting making suggestions with angles and approaches at corners.

Throughout the day of install Tony would regularly check in with me and ask questions and keep me updated on next steps. I was amazed they were able to finish around 400ft of fence in just one day. Tony and his crew were extremely pleasant to deal with. You could tell that while it's extremely difficult work they care about the job getting done and looking just right. Fence came out great

Met with Eric to discuss new porch. Decided to go with it. Said it would be 2-4 weeks. The next week we were contacted on Thursday and said they could install on Friday. Will and Ricky did a great job.

Will, Chris, Ricky all did an excellent job! They were very respectful and very hard working! I will definitely be recommending, to friends and family. Thank you for everything!

John and his crew were amazing! I'm so very pleased and excited about my new porch its simply beautiful. John is very pleasant and worked very hard, I'd recommend them again and again.

Hello, This company did a GREAT job from the appointment with Eric for the estimate he was polite and right on time for the appointment. He explained how the installing process worked. The installer Christian Pryor who called to let me know he was at my home doing the job and left the porch all cleaned up.

We are so happy with our new front porch railing. Our installer Christian Pryor is SUPERMAN! Chris worked alone for 7 hours to remove our old wooden railing, wrap our existing support beans and install our fantastic new vinyl railing & we just love the white french twist spindles we chose.