Decker's Plumbing & Heating

STAY AWAY FROM BILLY DECKER AND DECKERS PLUMBING. I have used Billy Decker for the past 13 years since buying my home. He was always reliable and no issues. I only asked him to do a straight forward cleaning of my boiler. A winter to two ago when it was very cold my furnace stopped working and he came right over and replaced a part and it was all fixed.

This last winter he started acting flaky and not responsive when I texted him about the need for flushing my radiators and installing a water filtration system. He just kept putting me off saying he would respond but never did. I was cautious about using him moving forward. I did recently have an issue where a circulator was leaking and I reached out to him and others as well seeing who would call back first. Billy called and came right over. $700 later he leaves.

I realize that the pipes he fixed were still leaking and my radiators weren't heating up properly which we had talked about and he said it would be a simple pressurizing of a valve to get it to work if the issue persisted. I immediately notify him of these issues and he says he will come but then never shows up and gives excuses and won't agree to a day/time when he will arrive. 8 days later he still won't agree to come back.

I will now have to pay someone else to fix his shotty work. I sent him a text saying how disappointing it is that he is treating a good customer of 13 years like this. I always gave him at $20 tip so he and his worker could have lunch on me. If he treats me this way then he will you too. Plus he is unprofessional by telling me how irritated he is with all his customers and telling me details of customer issues.

We were without heat and the company we usually use wasn’t able to come for a week. We contacted Decker on Friday afternoon and they came by the first thing the following morning. They got the heat going and while they were here determined a couple of extra parts were needed. Instead of waiting until Monday, they found the parts needed on a Saturday and were able to complete the job. Their price was fair and we’ll be calling them again on all future repairs needed. We highly recommend them!

On a holiday weekend, water began running out of the relief valve on my water heater. I got a call back in about five minutes! One call quickly fixed everything. Bill is efficient, very knowledgeable, upfront and reasonable. And most all honest. About 4 years ago, he came out when my pipes froze and flooded my entire house. My world was turned upside down. Bill was aces then also and had the water back on in a half hour. He is a true hero in every sense of the word, and everyone wants to support a veteran.

I would highly recommend Decker Plumbing & Heating. We were referred to 3 other plumbers to install our outdoor kitchen and had trouble getting our calls returned and then 3 no shows. Decker responded promptly and professionally and had our outdoor kitchen hooked up in no time! Thank you Brian Decker!

I have had several experiences with these guys over the past few years and I can only say the best things about them. They are easy to deal with, helpful, and they get the job done. I recommend them highly, 5 stars.

Was referred to Deckers by the company that installed our gas boiler. Mr. Decker was here within the hour. Although initially appeared it would have to be replaced (it was 9yrs old) Bill was persistent in contacting the manufacturer and consulting with other professionals.