Jamroe Cleaning

This is an extremely unprofessional business. I booked a Groupon for 4 hours for a cleaning of a 2-3 bedroom home. The offer specified 1 bathroom is included. They refused me service because the house has more than one bathroom even though I only want them to touch one bathroom. What house has 3 bedrooms and a maximum of 1 bathroom? This offer should say it's for apartments. The contact person is extremely rude as well.

Critical: Professionalism, Quality I've used this company twice & the cleaners always show up late. The service was so so but I figured I'd be supportive. However, I find the owner or contact person to be rude & unprofessional & that's a deal breaker for me. I'll definitely be taking my business elsewhere. Service: Cleaning

This service is fraudulent! They are listed on Groupon. I purchased cleaning from they via Groupon. I called to set up cleaning for my apartment, and the representative told me they would NOT honor my purchase with Groupon, but I could make a deal with him privately. THIS WAS ALREADY A RED FLAG! I told him I had purchased through Groupon, because they were listed with them and it was non-refundable.

He kept interrupting me saying I needed to make a deal with him personally and dispute my charge with Groupon. When I told with this wasn't possible, he became extremely rude and anger! PLEASE BE AWARE OF THIS COMPANIES SHADY PRACTICES! DO NOT PURCHASE FROM THEM ON GROUPON. IT'S A SCAM!

I have used Jamroe for 2 years now and I like their services plus very reasonable. They are always responsive and I've had the same person come the several times. The housekeeper is very thorough and extremely pleasant. I have a two bedroom apartment in NYC. They can clean it great in 4 hours. I would recommend their service. Service: Standard cleaning

Amazing service, I loved the attention to details. I have used these guys for a basic cleaning for my home. The team did such an amazing job, my place never looked this clean before. I highly recommend to everyone. Service: Standard clean

I had a very unpleasant experience dealing with this business. They accused me -- a customer -- of lying when I showed them proof that I wasn't lying. But they did not care. When I informed them that I was going to let Groupon know how I was treated by them, they told me - "go ahead." For anyone who wants to do business with them - I highly recommend that you think twice.

I should have listened to the review where the customer recommended for others to stay away. Definitely a buyer beware situation. Although the Groupon voucher I purchased stated cleaning services for a "2-3 bedroom residence", when I attempted to schedule an appointment I was told that "the voucher is for an apartment with 2-3 bedrooms and 1 bathroom only". The fact they they would mislead future customers is appalling and I hope Groupon would seriously reconsider doing business with a company like this.

I can honestly say that all of my transactions with Jamroe has been positive and pleasant. They are very flexible with finding staff to cover last minute requests. They have been very accommodating and the staff are quite pleasant, engaging, and very thorough with their cleaning. My experience with their employees is they play close attention to detail and address my requests in a prompt and thorough manner! Today experience with Lorette was a complete joy! Very thorough, friendly and pleasant. I will be requesting services rendered by her again soon

I purchased a voucher on groupon and it is worthless. I checked again after speaking to the representative to make sure i hadn't read incorrectly but basically they seem immediately upset that they issued discounted vouchers- immediately told me that the voucher i purchased only covered a 2 bed 1 bath apartment for a "regular clean" whatever that is (neither cleaning service nor number of bathrooms not listed on groupon voucher), he had no interest in discussing how i could use the voucher.

It seems like a bait and switch given that they immediately start pricing out the "correct price" of the service you actually require regardless of what you want or what the groupon covers. The man i spoke with should never be in contact with customers and is extremely rude; this company is simply not worth the time and energy. I happily spent $180 with emaids just so that i didn't have to mess around with this bunch of idiots.

I purchased a voucher via Groupon and had a similar issue that a previous reviewer had. when they asked about the size of my apartment (that was the correct size via the groupon purchased), they said it only applies to one bathrooms, and then tried to get me to spend $180 additional to have my apartment cleaned, saying that my apartment is unusually large (not so). For reference, the Groupon says NOTHING about the number of bathrooms, only number of bedrooms. I would not trust them to come into my living space. Scam.

Their service was beyond my expectations. I called for a same day cleaning and if they could send me a maid within two hours and they sure did. The maid was professional and courteous. She cleaned my kitchen small room, bathroom, and living room in less than four hours. This was the first time my bathroom got this clean in years, she was amazing. My apartment was soooooo clean when she left. Also, her phone was ringing and she didn't even want to waste time answering the phone like other maids I had. Next time I need a maid I'll sure call Jamroe Cleaning Services.