KC's Improvement & Construction

Critical: Responsiveness We asked for a quote for a bathroom remodel in November. Someone finally came and looked at our project on January 12. We still have not had a response with a quote/estimate at the end of February.

A lot of the other contractors I called in Greensboro wouldn't even come out and look at the problems in our ONLY bathroom--even when I expressed an understanding that fixing the problem would likely involve installing a new shower--which meant we were looking at some kind of remodel. When I called KC, they actually scheduled an appointment to take a look. Monica was knowledgeable and had great follow through in helping us get on the schedule and then later start the job, the people that they worked with went above and beyond what we asked for and the price for what they did it for was reasonable. (If you're a clear communicator, they will help you find a solution to your house problems that are in your budget.) Anyway-- my husband and I love the work they did on the house.

We've used KC's twice now, once for a home addition and recently for a bathroom remodel. They are the easiest team to work with and I am 100% confident in their work. They respond to emails and messages quickly and are constantly double checking their work for quality. We have two more large projects to do in the future and I wouldn't even waste time calling anyone other than KC's.

I'm a die hard do-it-yourselfer, but when I needed some permitted foundation work, I knew I had to enlist the services of a professional. From the initial call back through the end of the job, KC's Improvement were responsive and knowledgable. In the end, they gave me exactly what I asked for in a reasonable amount of time and at a reasonable price.

The crew was always courteous, prompt and communicative; they also left the job site as tidy as possible at the end of each work day. The terms of the contract were clear upfront, as were the costs and milestones for payment. I can honestly say that at the end of the job, I did not have a punch list or even a single question. These guys did exactly what they said they were going to do.

After the horror stories you hear about contractors, I was nervous at the outset, but my experience with this company was great. I'm very pleased with their work and the overall experience.

I waited almost two months for someone to come out to give my a estimate. I sent images of space I wanted finished when I first called. My husband literally took half a day off to be home. When appt date and time came I got a phone call. They were looking at my pictures and public images. That in itself was frustrating. The quote was laughable, I have two other estimates coming in 20k below. Also I never received break down or written quote sent to email as informed I would receive. Save your time and find another contractor.

My wife and I were referred to this company by our realtor. We had a bunch of storm damage from the recent hurricane. The company sent bill Simmons out to meet with myself and an insurance adjuster. Bill was pleasant at first but towards the end of the meeting said he would need to know the details of the the adjusters quote and the amount of the claim they were going to pay for.

I told him at least twice in the meeting I was not going to share how much the insurance company was going to cover. I also text him after the meeting that we would not share that info. As per my adjuster he continued to contact her to try and get it. I contacted the company today and talked to Monica. I told her what happened with bill and that it was inappropriate for him to try and get how much the insurance was going to cover because if they know that their quote for the job would come in higher. Monica said she'd have the office manager contact me but also said that they weren't probably interested in our business. I was very disappointed in this company and would never recommend them

Executive Summary: Incompetent & Unprofessional UPDATE and response to KC's: Thank you for the prompt response, which is the first. With respect for my time, I will make this response brief. As a correction to your commentary, please be advised that NOT ONE representative from your organization has contacted me to follow up on any occasion. While your detailed response is appreciated, though late, I thank you. However, I have since had two professional organizations to come out and provide detailed explanations, engineering reports, and quotations with minimal delay.

I was not tasked with the requirement to consult an independent PE to provide a prerequisite report. In summary, I now know that your organization is unable (aka Mom & POP) to provide nor perform the services in which you have advertised. Good day to you & best wishes in your professional endeavors. ================================ I called this organization on April 3, 2019; scheduled an appointment for April 26, 2019 at 11:30 a.m.

Their representative, Frank Verdi, called THE MORNING of the appointment to advise that he would not be able to make it. After expressing my disappointment, Mr. Verdi did come by. He proceeded to walk the perimeter and through the basement of my home to survey my structural damage. He soon departed and advised that he would provide a quote the week of April 29, 2019. Mr. Verdi provided an email (not a quote) on May 16, 2019 to advise that he needed to work with a structural engineer to assess the damage and provide a contract and subsequent quote from the engineer thereafter.

May I please ask a dumb question? Do you think Mr. Verdi knew when he left my home on April 26 that he needed to consult an engineer because he either didn't know what he was looking at or didn't know what to do? I digressed. Please don't waste your time and certainly not your money contracting with this organization. My experience has been less than professional and certainly disappointing. On a positive note, Mr. Verdi was very pleasant but would be better suited as a greeter at a local retailer.

Thank you Keith & everyone who worked on our carport. Our original metal roof was a dilapidated eyesore, but Keith made it a beautiful pavilion that is sure to be our backyard oasis. KC's Improvement did a great job from start to finish- we will definitely use them again!

KC's Improvement turned a dream into a reality. We never wanted to sell our home because we loved everything about it and the location, we just needed more room. Luckily our two story home was built with extra space over the left side (above the garage and den). So we turned to KC's to extend the top floor all the way over giving us an extra bedroom and HUGE bonus room (man-cave). Went from a 3BR 2BA home to a 4BR 2BA 1Bonus room home.

It's perfect in every way. If we ever did anything to our home, which we plan to in a couple years, we would ONLY call KC's. They felt like an extended part of our family for the time they worked on our home. Pictures to come.

KC's has done two projects at our house and everyone involved from beginning to end was helpful, knowledgeable, efficient, skilled, and friendly. Our location is out of the way and they did not hesitate to offer their services at a great price. Dealing with KC's Construction has been one of the times when you get more than you pay for. We wouldn't have anyone else doing work on our home.

We have had numerous projects performed by KC's Improvement and Construction Co. Some have been where we have had permits and some work done structural including remodeling inside the home. All had been completed to our satisfaction.

HOMEOWNERS BEWARE! I hired KC Improvements for structural repairs under my home in May 2015. Once the job was completed to their satisfaction, payment was requested immediately. This was before a walk through had been completed or issues that I had with several spots on my floor were ever addressed.

If you want a professional, high quality job done right.hire the BEST! KC's is the best by far!