TLC Landscape

A picture is worth a thousand words. My husband and I hired Todd at the outset of purchasing our new home to do our entire landscape project, in good faith that we would get a job well done. This was most definitely NOT the case. The topsoil brought in by TLC was weed infested, irrigation lines were not buried to standard, and our lawn struggled. By the end of our third summer, TLC Landscape had destroyed one third of our lawn from an over application of chemicals. Todd chose, as we see in many of his google reviews, not to accept responsibility or take ownership of the problem and made no attempt to fix it.

Upon hiring a new lawn company, we discovered that the irrigation system was not properly installed, parts used were off market, broke often, and were substandard. My entire lawn and irrigation system needed to be replaced after only three seasons old. The pump to the water feature barely lasted two seasons and it too needed to be replaced. I would never consider hiring this company when looking for a landscape professional.

Update on initial review - Poor service for follow up issues, and warranty is of no value. Get the warranty in writing -anything not written down for warranty statements is not covered. Original review: We recommend TLC Landscape! We first met with Todd to review what we wanted. He sent us a bid and ideas and then worked with us to begin the landscaping project. Todd was always there for questions and follow-up through the process.

His crew did a wonderful job. They were always kind, hard-working, and always cleaned up after themselves. We love our new yard! Thanks TLC Landscape. --David and April Southwick Follow up work is challenging. Warranty is words only. Nothing is covered under warranty. Tried to hire Todd for additional work this spring and he was very different from our first encounter.

The first encounter he had great ideas and suggestions. Our second stage planning session ended in Todd suggesting that we call a landscape designer. We called back to schedule again with Todd to go over our plan and he made appointments but did not show up. This happened twice but he did not come to our home at the appointment times and I had to call or text him to see if he was still going to make it.

He finally did come over one evening. We started toward that back yard for our phase 2 discussion and we showed him that the spots in the grass were burned. His first response was that it was due to dog urine and then upon closer inspection Todd said that it was due to excessive fall fertilizer. He stated that it looked like his guys hit spots too heavy.

He said that he would come out and reseed the areas, but that has not happened yet. It is the end of October and we still have not had any contact with Todd about our concerns. We cannot recommend this company for these reasons.

Update: 3, 6 and 9 months later we started having trouble with our water feature. They came out twice and repaired, but it continued to have issues. The third time, we've called and texted many time. Still no response. Soon our warranty will be up. I think that's what their counting on. Very disappointing We hired TLC to do a patio and water feature in our backyard along with redoing all the beds in the front yard.

I was so impressed with the way they laid the stones for the patio. All stones were hand cut to fit and laid with only a 1 gap. It looks absolutely beautiful. They did a fantastic job.

Time traveling wizards. It's always 7:30 AM. No matter where or more importantly WHEN, TLC goes it's magically 7:30 AM. Using the loudest possible blowers, mowers and edgers available in the Treasure Valley, and operators with epileptic throttle hands, TLC will handle your yard like real professionals. Always prioritizing the quietest residential areas earliest in the day, and commercial properties later, TLC has a knack for knowing when it's most inconvenient for everyone but them.

Small yard, no problem, it will take way more than an hour for one guy to use ALL the different equipment, at increasing decibels. Hire them. Every blade of grass will be perfect, manicured perfection while all those within 1000 ft of the operation nurses weekly migraines. At 7:30 AM.

I hired Todd and TLC Landscaping to redo my entire backyard including hardscape, pergola, turf, water feature and planting new trees, flowers, bushes, etc. They began the project in February 2020 and was near complete by May 2020. I paid them half of a very large sum of money as the deposit, with the remainder due on completion. There were issues with the polymeric sand in the hardscape from the beginning.

They replaced it entirely once and still every time it got wet (rain, hose, etc) the sand would come out of the joints leaving holes and cracks. Todd called the project "complete" in May 2020 and requested that I pay the balance on the project. I explained that I didn't feel like the project was complete given the ongoing issues with the sand and said I was hesitant to pay until it was resolved. Todd asked if I didn't trust them to "get it right", and up to this point the work had been excellent and he had been responsive and so I, stupidly, paid him the balance.

Through the rest of summer 2020 they were out to "fix" different spots on the patio 5 times. Jason, Todd's employee who had done the installation and the repairs, suggested that the current sand should be removed and replace with a different brand because we were having so much trouble. Todd, despite never personally coming to inspect, did not think this was a good solution.

In Fall 2020, Todd finally came out with a rep from the sand manufacturer and recommended that the areas be "fixed" in the same way that had failed 5 time previously. I asked him why he thought it would work differently this time, to which he had no answer. March 2021 I contacted Todd to let him know that the patio had fared very poorly through the winter and now the sand was cracked and pitted out on about 50% of the patio.

He sent Jason out to patch it again, I expressed my frustration to Jason who, again, said he felt like the sand needed to be removed entirely and replaced. Once again, this patch failed and I contacted Todd to insist that we proceed with Jason's recommendation. Getting a hold of Todd at this point was near impossible. He wouldn't answer texts, phone calls or emails.

The only way I could reach him was by calling from a number that he did not recognize as mine. Eventually, he said that they would replace the sand and set a date. When I text to confirm the night before the arranged date, he responded the next day, midday, saying that the sand was backordered. We arranged a second date, which came and went with a different excuse.

A third date was arranged, two weeks ago, which also came and went with absolutely no communication from Todd. I text him midday to ask where they were and have yet to receive a response. Additionally, there were three plants that died that were replaced on warranty. He replaced them with completely different plants than were originally there and that don't match the existing plants that lived.

I sent him photos of this mistake, but again have not received a response. TLC Landscape and Todd Waggoner promise 1 year warranty on their work and for me they have completely failed to stand by that warranty. I still have a patio that needs to be repaired and have mismatched plants in two areas of my yard. I recognize that we are in an era of short staffing, literally everywhere, and labor/employees can be hard to find. But ghosting customers who have spent large amounts of money and not honoring your warranty are inexcusable.

I needed help getting my sprinkler coverage corrected. TLC came out the next morning and got it done, replacing and redirecting the sprinklers as needed. The crew was courteous and friendly. A couple days later my system started having a different issue. The same employee returned to review what was happening. It wasn't clear what the cause may have been but he cleaned up some possible issues and the system seemed to run fine, until the next day when the problem returned. TLC came right back out to investigate further and found a bad wire they were able to replace. Now my sprinkler system is running better than ever. Glad to have been referred to TLC and I will refer them in the future.

Hired TLC for backyard remodel. Todd accompanied me to select water feature and made other personal recommendations. Jason consulted with me frequently during the work. Finished product looks very nice. Good quality work. Personal service.

This was our third landscape project with TLC over the last 4 years. There was prompt communication and alignment from the initial visit to scope out the project to the completion of the work. Todd and his foreman Jason were flexible in scheduling and executing the landscape work. We'd definitely recommend TLC for your landscaping projects.

Todd and crew have done total makeovers to 3 different properties of mine. Always loved the result. Very good work all the time. I highly recommend them.

TLC came out to fix our sprinkler pump after they had not blown our sprinklers out correctly in the fall which caused the pump to break. The repair they did lasted one single day and resulted in our front lawn flooding. (Thank goodness our neighbor was home to turn it off!) After weeks of not returning phone calls or texts, we had to hire someone else to come fix the work they did. They could not return any of our messages, but they could send us invoice. I would not recommend this company to any of my family or friends.

We have used TLC Landscape for some 20 years to do many things from major landscaping projects, to pruning, sprinkler maintenance and repair, and lawn mowing, and they have never let us down. Todd gives great advice on projects and TLC's work is always beautifully and professionally finished. And he makes sure it is done right. Once we had some trouble with a sprinkler modification, and Todd came on the weekend to fix it for us.

He has a happy staff and its always a pleasure to have them do work for us. They've done a back yard stone patio which is universally admired; a gravel parking area for my truck, and last fall they replaced a portion of our lawn with chipped stone and a stone walkway, in addition to sod replacement and border shaping on other portions of our lawn. All three major projects went very well, and the end results are beautiful! We will definitely continue to call TLC for our future landscaping needs.

TLC Landscape implemented our project from concept to completion. I'm so glad to have connected after a recommendation from a friend who experienced a remarkable outcome!

These guys care strictly about money. They treat their employees awful and need to have there license revoked. I will never use this company.

TLC is the best landscaping company in Boise. We've had TLC work on our yard for 4 years now. They've done everything from leveling our side yard, bordered our trees, fix and manage our sprinklers and cut our lawn.

Communication with this company is pretty bad. I had emailed and called him to set up the work several times and he kept calling back asking if I wanted to book it because he hadn't heard from me. The work was quick but not done very well.