Hurricane Window & Screen

Very professional, helpful and reasonable prices. From the salesperson, John to all of the office staff especially Leslie very helpful. They work with you on dates to have the installation.

Happy for the service they help me with a window hardware they even upgrade a part very professional 100%

Great service, I was kept updated constantly by the girl in charge and our technician, Juan who replaced our French door glass was very efficient and did a great job! Highly recommend them. I actually got them through a recommendation.

We're repeat customers for patio screen work. Juan Carlos replied rapidly for estimate, service and my multiple questions. Crew was friendly and efficient. Workmanship very good.

The technician Juan Carlos Rios did a great job of analyzing and promptly fixing the issues with our French door. He came on time and analyzed the issue told us needed to get some parts. Within a day he was back and completely bfixed our problems.

I purchased a new home and the existing door was from PGT. Hurricane Window & Screen had been recommended as a dealer to service. I am very glad I called because they were able to help me with my issue. Highly recommend them! Thank you Hurricane Window & Screen for coming through.

In the new covid world, having screens on the windows is more important than ever to allow for ventilation when I have friends over. Richie was a breeze to work with to get new screens fitted on my existing windows. He was able to take the measurements from the outside of the house that I didn't even have to carve out time to meet him for the measurements. Very friendly and professional guy.

I decided to get impact windows this year so I called Hurricane Window and Screen for an estimate. They immediately called me back and gave me a fair quote. I chose to have the work done, upon completion of the job one of the windows was damaged. I contacted the owner immediately, and he came out, inspected the window and promised to replace it. I am super pleased with the finished product. The window took a little time to get from the mnufacturer but in the end the company did quality work.

Still dealing with these people! Still unresponsive. Still unresolved. They call you and act like they are concerned and going to help and then you don't hear back. They don't return messages or calls! They don't back their product or work! BUYER BEWARE!

They were just what I needed to replace an impact window at home. The communication was easy and always very friendly. Tec Juan Carlos Riosnwas always prompt, very professional and did a great job. i highly recommend them for any window and glass needs.

Great job! We love the custom door and windows. Ernest was awesome and went above and beyond! Thank y'all

I love this place and the people there. Higher power protect them all. My family has been doing business with them for 20+ years. Glad to have you guys and thank you so much for all that you do.

Had this company install hurricane shutters several years ago. I've since replaced many of the shutters--which held up well--with impact windows. My experience with them was mixed. The largest shutter spanned three glass doors leading to my pool/patio. I came home after it was installed and tried to shut it.but it was several inches too short to close.

I knew they'd be contacting me for final payt. They soon did so. The rep who sold the shutters said he'd stop by for payment. When he did, I asked him to show me how to close that large shutter. When he tried he saw the problem. I withheld payt until the change was made.

BEWARE! Customer service is non-existent in this company. I had a 9:30am confirmed appointment to have some windows and a new door put on a house that I am working on. No one showed. I call the company at 10:05am to see what's going on and they had no answer for me, all they said was "we will have the technician call you". 10:15am, no call, no technician.

So I call again, they say same thing "the technician will call you right now". At 10:30am this lady Rios calls me to tell me that the technician wont be there for another hour! Yes, I lost my cool, feeling so frustrated that no one called me to tell me and I wasted my whole morning. Then I call the office back to see what the hell is going on and the receptionist says we are not going to service you and says the appointment is cancelled.

I wasted an entire morning on them. As a real estate investor I would strongly caution anyone from using this company. Customer attention is lacking. Not professional. Unreliable.

I had a great experience at Hurricane Window and Screen. Spent a huge amount of time going from window store to store and found the best quality for best prices here. A sales rep came to my house and did the measurements. So thankful for that because he was really accurate which made replacing the old windows and installing much much easier.

I talked to the owner, and he explained that PGT was delayed in the orders due to COVID. A refund was issued in March'21. Everything was better when I spoke to the owner. He apologized for the inconvenience.

EXCELLENT quality of the windows and customer service! I had to wait a little longer than expected because of delays caused by the situation with Covid 19. However, the wait was worth EVERY second! Mohammed and his team at Hurricane Window & Screen kept me up to date so I was informed of any changes to the delivery and installation date. Ernesto was the installer and his work was just perfect!

He wore his mask throughout the work he carried out and kept the distance following the company's guidelines. I'm definitely using the company for all my future needs in this regard and absolutely recommend them to anyone looking to have a Superb job for their home/office to look amazing and have excellent quality!

I just had my house repainted and had the window frames repainted as well as they were aluminum and 35+ years old. Well, the screen frames now looked terrible, so I had to find a company to build new screen frames and screens for the entire house. I saw this company with good reviews and decided to give them a chance. I was pleasantly surprised at how reasonable the pricing was per screen.

I was told that the screens would be ready in about 3-5 business days. After receiving the call that the new screens were ready, I was pleasantly surprised at how great they looked. They matched the size of the old screens perfectly and screening was nice and tight. The new screens are made of plastic (instead of the powder-coated aluminum of the originals) which helped them to slip into the frames with ease. I highly recommend this company if you need windows or screens manufactured. The staff is polite and helpful and the prices are excellent.

We had the pleasure in working with Carlos Paesano when we upgraded our windows and doors to impact in 2017. We recently had to reached out since our main door lock seemed to have oxide. We called Carlos, he immediately followed up, schedule an appointment to come out and inspect the locks. After reviewing that it had oxidized he called the manufacturer and got us brand new replacement at no cost and Installed. His service was exceptional! Give him a call and you won't be disappointed. Lopez Family

Carlos Paesano and team have been incredible throughout the whole process. From design, explaining the technical components/engineering, implementation and support - he has led us through the process and we couldn't be happier with the results. Through every stage - he remained responsive, addressed our concerns, and was proactive with communication. He has a professional installation team. On time and kept the job site clean. Can't recommend highly enough.

Very thorough and went the extra mile when the project got delayed due to storms, definitely made up for it. Products were installed with great attention to detail.

I am following up on my wife's review 6 months back. We have had a terrible experience with Hurricane Window & Screen. We have had to replace our glass doors multiple times and now we have another widow fogging up. Out of 5 windows/doors 4 of them have had issues. Hurricane Windows & doors thinks they are doing us a great favor by not charging us for the material yet they want to charge us for the labor.

Help me understand why I should pay. This has been ongoing with these specific doors from day 1. As the owner mentions in my wife's comments they have already replace these windows several times and the problem continues. Do not use PGT and don't trust any recommendations or work done by Hurricane Windows & Screen.

They responded immediately to my request and the work itself was fine. BUT the administrative side was a fucking mess. Once the job was completed I was immediately contacted to pay for it through the phone (within an hour). I was working and didn't have the time to do this, which was explained to them that I couldn't take calls until after 6pm.

Then I was overloaded with emails/phone calls (I'm talking minimum about 4x calling a day) during the day, when again I couldn't answer. Any work done is not worth the frustration to be harassed for payment when viable options were not made available. If they wanted immediate payment they should've set up a PayPal account.

After the hurricane I decided to do some repairs to my parents windows to be proactive for hurricane season. Hurricane Windows and Screens was very helpful from the beginning. They were knowledgeable and flexible about the installation process plus they offered great customer service to my family. I highly recommend this business and I look forward to doing more business with you in the future. Thank you for everything!

Amazing Customer Serviceeeee! The lady on the phone was really nice and helpful. Dorian being my first hurricane in Miami, I was concerned about the safety of my house, especially the windows and doors. They were patient to answer all my questions and handle my concerns in a timely manner. I was recommended this business by a friend and I am looking forward to doing business with Hurricane Window and Screen in the future to get impact windows and doors. Thank you for your time!

Made an appointment to get an answer as to why my window was leaking and an estimate on the cost to fix it. Day of appointment after waiting 15 minutes past the appointment time I call to see where the tech is. Lady at the office calls him and he says he got caught up at another job and is running a bit late but will be there in half an hour. I continue to wait and it is now an hour and 10 minutes after our appointment time and I call again.

This time the receptionist says he is down the block and will be there any minute. He finally arrives an hour and a half after our appointment time and doesn't so much as apologize or offer any explanation. If you are running that late, the very least you can do is call the client and give an accurate time for when you will arrive. This company and their employees have zero respect for your time and appointment times mean nothing to them.

Next he assesses the window and tells me I need to cut all around the window, dig stuff out, reseal, and redo all the stucco to the tune of $800. We got a second opinion from a different company and one of the first things the guy does is use a hook like tool to check the condition of the seal around the window and immediately discovers that the window was installed with no sealant and the fix was easy.

He could not believe that the guy from this company did not use this tool as he said that is usually the first thing you do because you can easily tell if there is an issue with the sealant. After diagnosing the problem he sealed everything and caulk it. It took him 20 minutes and was less than $100. We tested it out by shooting water on the window with the hose and it is as good as new, no water coming in at all.

Stay away from this company. Not only are they unprofessional and inconsiderate of your time, they will quote you for work you don't need and try to charge you for unnecessary things.

Everything the service is always great the food awesome you never go wrong here! the menu has such amazing dishes found no where else love this place.

When our tenants moved out we found 2 windows were broken, would not open at all. And if forced open, basically impossible to close again. We immediately started calling around as this is a huge safety issue and we could not have new tenants move in without functioning windows. Juan of Hurricane Windows was able to make a same day visit and diagnose the problem.

A broken/jammed spring cord on the high impact pgt windows. He went back to his shop to see if had the parts in stock and if not find them or order them. And less than 24 hours later he was back at the unit replacing the 4 broken spring rods. He was so honest, never trying to get us to replace whole window ro upsell in any way. He is reliable and super fast turnaround, our new tenants are now able to move in to a safe and secure unit.

Excellent and prompt service. The tech, Juan, was on time, very experienced and obviously knew what he was doing. New rollers and locks were installed on sliding glass doors which now move effortlessly. Having additional work including having a new patio door screen made and installed.

Hurricane Window and Screen replaced all windows and doors in our home. The job was done quickly with quality materials. We liked them so much, we used them on a new construction project. They exceeded our expectations on both. Ricky Perez and the entire team is first class. Patrick O. Palmetto Bay.

Great service and quality of door! They really take the time to listen to what kind of door you are interested in and what qualities you would like to have. Then they give you different options that fit your want and it is always what the customer wants. They really are knowledgeable on what doors work well and what doesn't. I had a sliding glass door installed, and I love it.

The one I got actually allows for my room to not get as hot during the hottest time of the day. So therefore, my room stays cool and I get to save on electricity since the air conditioner is not going on as much to try to keep cool. Like I said, it is all about the customer, and they really do care about what it is that you want and make sure they deliver it! GREAT GREAT GREAT!

Nothing but terrific service from Hurricane Window. From the initial contact to ordering and installation I had nothing but very good service. The price of the new slider was comparable to the two other quotes I received but I chose Hurricane due to their location near my home in the Pinecrest/Palmetto Bay area. I had one new Impact slider installed in my bedroom to reduce noise and the install was terrific.

The installer did a very professional job and left my balcony and bedroom spotless. I was recommended to them from a General Contractor who uses them for re-screening and other projects. Their recommendation was spot on.

I am happy with the outcome of my Windows, front and back door. The service was excellent; the sales person was great at presenting the product that they offer. The timing of install from order exceeded expectations. The install team was prompt, careful, and very professional. Thank you for the great experience on this project. My house looks great and I feel much more at ease at it provides us with better security. I would recommend this company for your small and large projects. It was great decision.

Tried using them when I installed impact windows. Could never get sales person to return my call. I ended up with Atlantic Windows. Their install work and follow up was horrible. So since HWS is local I called them for a screen replacement and or repair. Sales guy showed up and after three weeks and several phones calls still no quote for the job. Also NOW they tell me that they don't install new enclosures. Customer service is horrible and people are just rude.

My experience with Hurricane Windows and Doors was phenomenal. Ramiro Cortez, the salesman who sold me the custom windows and doors for my home made the experience pleasant and comfortable. Despite having an incorrect window sent to me (due to an error of the manufacturer NOT Ramiro), Ramiro ensured that he would fix the issue and that's exactly what he did. I will definitely be using Hurricane Windows and Screen again without hesitation

I called them for an estimate for impact windows they told me that it will take 2 weeks for them to show up because they are extremely busy. However, when they were able to come they were ready to give me a price immediately. I had three other estimates, and their prices were very fair. Their salesrep are extremely professional. We reviewed to make sure they have proper licensing and insurance where everything checked out great. We're extremely happy with their service, I recommended them to two other people already.

Horrendous customer service! Took over a week and a half to finish a simple 4 panel screen repair and installation, simply because the technician kept forgetting to bring the correct parts! Once he did bring the parts he found that they had been cut the wrong size and it took the company another 1 week to fix 2 panels which still did not fit!

Their labor rates for repair work are extremely high and unfair. They billed me $1,850 for 5 hours of work. While the work was satisfactory it was not exceptional. They did not clean up after themselves; the left old screws laying around, metal shavings and, oil on the floor. The tech who did the work was present when i spoke with the manager. He flat out told me, "You win some, you lose some." He certainly was not their to help me.

When I went to the shop to discuss the outrageous price with the manager she offered to remove $150 from the bill which still meant the two guys were billed at $170 an hour. I paid the invoice and will never do business with them again.

The first time that I ever dealt with a company that knows their products so well and gives me good advice that actually saved me money. They were punctual and kept every word they gave. I do recommend them.