County Wide Appliance Service

Scheduled me right away, they are a Warranty Service Center for Samsung. My new dishwasher had issues and we could not figure out why. Technician was very knowledgeable, told us the issue, which seemed surprising at first, but we made the change he suggested and have not had any problem. Not sure what the other reviews are all about, but we are very satisfied with the entire experience.

ZERO STARS - Owner Steve and Rep Mike are horrible and unprofessional representatives. Stay away from this company at all costs. I have a $4,000 KitchenAid combo oven/microwave that does not work. The broiler works intermittently, the oven light stays on and won't turn off (intermittently), and the turntable works intermittently. Rep Mike came out and was very argumentative from the start.

He could not duplicate my issues at the time so they are refusing to do anything. I escalated to owner Steve who reiterated they will not do anything because they could not find an issue. Steve (THE OWNER) has refused to come out to my house. Stay away from these horrible people and this horrible company.

I called to ask if the company services a certain brand oven and the woman who answered quickly said, no we don't. She thought she hung up but she didn't and I heard her say out loud, "I've never heard of that brand so I just said no." The lack of care and customer service is quite surprising. A brief hold to ask someone something you don't know the answer to could have gone a long way.

If not to just pretend that you care. If they don't service a brand that I own that's cool, no harm. But if I ever do own a brand that they do service I will 100% be calling their competitor. Business lesson for you, just because you can't help someone in the moment doesn't mean you should dismiss them because you never know when they may need you in the future. I'll be taking my business elsewhere if I ever need appliances serviced.

They need a box for services not completed! Horrible business to try to business with. They like to pass the buck to other companies. They billed the warranty Company for services they never completed, and completely dropped the ball on orders that they never even placed! We recommend they be dropped by extended warranty Company and they completely agreed to do just that, it wasn't the first complaint they had had about county wide. Do yourself a favor use another company and save yourself the headache!

Arrived on time. Quick to diagnose problem. Had part in vehicle. Was out of here in less than 30 minutes. He was very professional. We will call this company again when we have another appliance that needs to be fixed. Service: Washer/dryer repair

Rude receptionist so blase about them calling a wrong number, not even attempting to come to door after I sat all day waiting. I didn't give wrong number, whirlpool did. I got angry, and so they told whirlpool they won't come here now. I hated them 30 years ago for poor service, i see nothing has changed. Only business they get is contracted business.

So not coming here is now a blessimg, I dont have to have their bad service anymore. When you give an 8 hour window, with no smaller time, then can't bother to even attempt to knock, yeah poor service. And should you be angry about poor service, they tell you you aren't getting their service. No real loss there.

The repair tech was extremely dismissive, told me my dishwasher didn't work because I don't rinse my dishes (I do but he insisted I don't). He told us that in order to secure the dishwasher to the cabinets we NEEDED to order a specific bracket, and couldn't use the dishwasher clips. Well, he was wrong about all of it and it's finally fixed by someone who knows what they were talking about I'll never use this company again.

John was fine. The company as a whole. not impressed at all. The installer (John) got here on time. He was very nice.( NONE of this is his fault.) I gave him the part which I had already ordered through Maytag and showed him to the oven. It was a broken glass door. ABSOLUTELY NO NEED for any "diagnostic" visit. When I called I was simply told that the repair would run $120-$160. THAT IS IT. BUT after they couldn't do the repair (because they didn't have tape?) I'm told just before he leaves there's an $87 charge for the visit?

What visit? You stood in my kitchen calling parts distributors and your manager about all of the stuff you SHOULD have done PRIOR to the repair visit. They had the model and part number. They want to charge me $87 because THEY didn't have double sided tape? That is not how the world works. I gave them the part and model number when I initially called.

This is THEIR job to know HOW to install it and have the necessary tools.it is their ONLY job. The basis of their entire business model. It's why we hire them and nobody pays for failed attempts. (especially with an undisclosed secret "diagnostics visit" fee at the end of the failed "repair." ) On my first 3 calls to the office I thought to myself how rude the lady was.

She seemed like she was bothered to even have to answer the phone to take my call. I was willing to let that treatment slide.now I see its how the company is run apparently. No option for ZERO stars.so I guess they get ONE star for finding the house. OH BONUS! Guy shows up in the middle of a pandemic and walks into my house with NO MASK! ZERO covid friendly sanitary efforts. Really? NOT HAPPY.

Multiple trips Freezer on brand new fridge wouldn't go under 19 degrees. Tech showed up and said "thats normal little lady, they don't get that cold anymore" took all our paperwork and left. When I heard this I scheduled a second trip because it is supposed to be 0 degrees. Tech never called to estimate a time as his office stated he would. When he did call at 1PM he said he would be there in 5 minutes and I was 30 minutes away.

He would be out of the area by then. The tech lied and said he got my voicemail earlier and it was full (I confirmed it was not full) and Told me to call office and reschedule, Good luck and hung up. I have heard nothing but bad things about them and they deserve less than 1 star!

Ive used them several times and the repair folks I have worked with are very nice and always seem quite knowledgeable. Dispatch has been pretty good about scheduling a timely visit, as long as it's not an emergency. I haven't ever found anyone to be rude on the phone etc as others have reported. But on two different occasions they've ordered the wrong part which has extended the repair time.

Obviously if it's an important appliance and if you are a busy working person who can't wait at home at anytime for repair visits, that is quite frustrating. I get the sense their fees and charges are reasonable, but it's true that they don't warn you that the first visit is always just a quick diagnosis (not a fix) which will cost non-refundable 80$ regardless. (This is not unusual and should be expected, but they should probably mention it just to make sure people know.).

Because the parts problem has happened more than once (it's not the repair person's fault- it's been correct on the order form I've signed) I'm hesitant to use them again. I'd use them if I can't find someone else better.

I have had the pleasure of dealing with Mike at country wide for several years now. I called today for repair of my dishwasher, and as usual, I was treated with a high level of service. I highly recommend this company for their integrity and excellent quality of work.

I called to have my GE fridge services. I had a problem making ice. So the guy gets to my house. 4 hours later then I was told. Which I understand things happen, it's life. The part that burned me was he opened the fridge door and said hmmm looks like you need a new control board and couple fans.

The female that works here that called the first time was extremely short and rude when setting up an appointment, appointment was made for over a week after Aarons had contacted them twice asking them to fix the washer that was being leased through them.

I had them come out to look at my dryer. it needed a new gas valve and igniter. i waited over a week for them to get parts than a few more days for them to come out to fix it. they called and said they'd be there between 9-11:30, I gave it until 12:30 before calling.

I went to Sears just to get a timer knob for my Whirlpool washing machine. They do not sell parts there anymore. But the salesman went and recommended countywide appliances. I went to county wide, and they had the part for me in less than a minute.