Security Iron

I have called this company 4 times and spoken with a representative who tells me someone will return my call.still no call

Not happy. Never acknowledged us as the customer as set up through our contractor/landscaper. Unresponsive and not customer friendly. Seemed like they thought they were doing us a favor installing our gate. Ongoing problems with the gate since installed which I've had to troubleshoot myself.

Security Iron Works did a great job from start to finish. We own a retail business, this was a commercial job. They had to do three types of fencing: iron work, wood, and chain link. The custom iron work had to be matched to existing iron work and was at two different levels. The wood fence needed special plates made to accommodate it. This was an extremely customized job with extensive planning. Security Iron Works did an exceptional job in every aspect. They were a pleasure to do business with. Thank god companies like this and people like this still exist.

They were the second quote I got and were able to get into my budget for more quality fabricated in shop gate for our driveway. They hit schedule and installed in 1/2 day. The 2 gentlemen that did the work are the new owners of the company. Great to see long time employees getting their chance at ownership. Enjoyed working with them and will call back in an instant for next job that calls

Installed custom iron fence. I called for a price and less than 24 hours, I was given a total cost and date of installation. Fence was reasonable priced and very well designed. Richie and Jody went well beyond my expectations. I highly recommend their business. Thank you again for a your excellent service!

The guy who answered the phone was hardly understandable and completely unprofessional. He hung up the phone before I finished one sentence. Maybe train your receptionists or whoever answers your phones.

I am really perplexed by the bad reviews. These guys were awesome. They took care of a bad situation the previous owners installed. They got right back to me when I had an emergency and walked me through a reset. I thought their charges were very reasonable. I am a residence and they did not hock me to buy a contract. I was super happy with the quality of the service and the employees. Yes. They are super busy. If it's not an emergency, you just need to make an appointment.

I never write reviews online, but I've had such a negative experience with Security Iron Works that I feel I must say something. The tech they sent to help us with issues with our electric gate was a nice guy, but he installed an indoor key pad outside, in a location that was against code, and after several visits and a span of 6 weeks, our problems were never resolved.

The most frustrating part of my experience was the lack of communication. My calls to the office about our ongoing issues were never returned, nor were my emails. Their customer service is beyond terrible. I've now paid several hundred dollars for work that was not just done incorrectly, but created more problems that we've now had to address with the help of another company. In sum, very unprofessional work and the worst service experience I've ever had.

I am revising my review. Security Iron came and fixed my gate after several calls. It took a couple of bad reviews and a scolding for them to finally do something. I would be cautious with them. Make sure they do the job correctly on installation day or be prepared for a headache.

An appointment was made a week ago and the salesperson did not show up. After 20 minutes I called to make sure he was coming and got a call back saying he didn't have my phone. He had my address! Why didn't he show up as arranged.

Terrible experience. Overpriced, late and poor quality. We called Security Iron about installing a storm door at the back of our house. A salesman made two appointments, cancelled both and showed up at a random time later that week. He took some measurements and we went over the details. The man was friendly but largely left out the details of the door we were considering.

The salesman departed and called back with an estimate. The estimate was well above what their competitors had offered but after reading positive reviews I felt Security Iron was the best choice. I'd given the salesman a keycode for our garden gate and was surprised to see him show up unannounced and enter the backyard - I didn't cause a fuss at the time but this incident perturbed me.

It would be one thing to show up unannounced and knock on the front door but this guy just welcomed himself onto my property without any notice whatsoever. The guy took photos and more measurements, then left. I could hardly believe it but the salesman actually came back a third time for measurements (all this for one door) but this time knocked on the front door.

I should've seen these red flags and declined to order but I was anxious to dispose of the rickety old door we had. We ordered the storm door, paid the hefty deposit and had a heck of a time getting an estimated delivery date out of the salesman. "I don't know, maybe seven weeks". Seven weeks pass, eight weeks, nine weeks - I call but receive nothing but "it'll be ready when it's ready" and "almost ready, we'll call you." Further signs of disorganization from Security Iron.

Finally the storm door arrive and was installed, we were pleased with the install and at first we were very happy with the door. After a week the charging arm began to slam the door shut far too hard, I made adjustments and the door would either slam violently or close at a turtle's pace not fail to reach the strike plate. Meanwhile the knob lock began to feel flimsy and the key became difficult to use.

Two weeks after the door arrived the hinges began to leak rust. clearly we'd been hoodwinked into paying top-dollar for a shoddy door. I called Security Iron and complained, to their credit they sent someone over promptly. I wasn't home when the worker arrived but what I saw when I arrived home was white spray paint (door is white) sprayed sloppily onto the hinges and the rust leakage. Knob lock was somehow worse, I could hardly get the key in when I arrived home. I don't understand how this company stays in business with such awful quality and service.

The guys at Security are great. They came out and gave me an estimate quickly. I stopped in since they were on my daily running of errands and dropped off a deposit and they got to work on my order. It wasn't a lot to fabricate but it was peace of mind for me. They came out the next week and fixed my 'gravity latch' and fence. Painted it and all. Great group of guys and great personalities.

First two times I used them it was a fabulous experience.sadly they have just become supremely lacking in the customer service department. No return phone calls. Not showing up on time or at all. Unless you get Jim on the phone don't bother.you will be waiting all week with whatever issue you might have. Bummer.