Caribbean Pools

0 stars. Last Summer, I paid for the open, close and by weekly cleaning service. These pictures were from June 22nd of last year. This is what the pool looked like for half of the time during the summer. I had to cancel multiple events at my home because of the state of my pool. I reached out to the office weekly, they kept telling me they are too busy to send someone this week but someone experienced would be out my way soon.

It took them two months to send an experienced employee to my home. Despite this, they would not accept the blame for the awful service and in the same breath would tell me they are too busy to care. They clearly do not care about my business and I feel taken advantage of. I highly advise against using their service. If anyone else has experienced similar issues please reach out to me.

Paul and his son along with Ruth have been great to work with. Our pool has had some issues, and they have been able to work to knock down every problem that we have encountered. Bottom line is, I trust them and they are amazing at what they do. My family appreciates everything they have done to get our pool into shape!

For 15 years I suffered through poor and inconsistent service from various pool service companies and assumed it was just the industry standard. Then I found Caribbean. They are incredibly professional, competent and pro-active in maintaining my pool and the folks in the office are delightful and engaging. Love these Guys.

Caribbean Pools provides excellent service in a timely manner, often scheduling service visits within a week and often sooner. Our pool ran into a myriad of issues throughout the season this year and I could always count on a prompt email response or phone call from Ruth. As a pool novice, I was happy to be able to speak with Paul who informed me of the ins and outs of maintaining a pool.

Each time Jeremy came out to service the pool, he was professional, friendly, and efficient about his work. They even delivered accessories/chemicals when they came out for service calls, which was convenient and saved a trip to the shop. Would recommend this business and will be retaining their services again next season.

This is a top notch pool service company. I have used several in the area, and Caribbean is hands down the best. They return calls and emails very promptly. They show up on time and fully-equipped to perform repairs or upgrades, and the pricing is very fair. The customer service reps in the office (Ruth) are very polite and return calls with either answers to questions or estimates of when someone else will be able to respond.

The workers are polite and perform work in professional manner and leave no mess behind. The weekly service occurs on the same day each week (with notice for changes of holidays), and at around the same time, and they leave the pool sparkling clean. In addition, if necessary, you as a customer can have access to the owner of the company, who has on several occasions spent an hour on the phone with me explaining various issues and solutions, once even while he was on vacation. Don't go anywhere else.

I just finished up my summer working with Caribbean and it is a great working environment with great coworkers. The whole staff is very helpful and the owners, Paul and Matt, are always striving to push the company forward and make the customers happy. The mechanics and technicians also are very detail oriented and they make sure that your pool is running well and spotless before they leave the property. I definitely plan on returning to work here next summer.

As a former employee, I would most definitely recommend this company to anyone. Paul and Matt are great to work for and care about their customers and employees. I was an office assistant and my employment ended on very good terms. I can honestly say I have never worked for better people. They strive to keep their customers happy as well as to hire good employees to help achieve that goal. Paul and Matt are both highly knowledgeable and are willing to assist customers with any issues they may have.

I've been told from many customers that Paul makes them comfortable when explaining issues that may arise with their pools or if they are wanting renovations or a new pool. Matt works hard on designing new pool building plans to give the customers what they are looking for in a new pool and lays out the entire process and reasonable timeline so the customer knows from the start what to expect. They are a great team and I can't imagine any other pool company would be able to give you the personable experience Caribbean Pool Service offers.

I have read the previous reviews and quite honestly, my experience with this company has been nothing but first rate. I was so impressed with their responsiveness, the technicians that showed up at our home, their knowledge and willingness to answer questions.

No offense, but Kirk seems to be right, you don't answer the phone. Can't tell if you are good to work with if we can't get your attention. And no, I did not leave a message. I just have horrid luck leaving messages at a business.

These guys inspected and opened the pool at the house I just bought, on the recommendation of my Realtor. That part worked well enough, but follow-ups were virtually impossible: they don't answer the phone, and rarely, if ever, return your calls. Their prices don't make up for the lack of service, either. Do yourself a favor and avoid these guys if you want actual service.

These guys inspected and opened the pool at the house I just bought, on the recommendation of my Realtor. That part worked well enough, but follow-ups were virtually impossible: they don't answer the phone, and rarely, if ever, return your calls.