Jet Industries

Critical: Professionalism One of their techs was driving erratically on the freeway cutting people off, his truck number was 637. If they don't care out there, what makes you think they'll care about your place.

One of the Jet drivers was driving erratically through my neighborhood which is in a school zone. He was speeding, tailing people and switching lanes abruptly. The truck number was 3544. Thank goodness there was no school that day. When i called to tell the company they told me that Doug the safety guy was off for the day and that I should call back on monday as opposed to taking the complaint and emailing it to Doug. Unprofessional

I have had this tremendous heat pump for 3 years now and it is still working awesome and totally beautiful all the time in summer or winter. Everyone that reads this needs to go to Jet Industries and buy a very perfect heat pump. Jet Industries set it up very fast and it has always worked very perfectly. Thank you Jet Industries.

Needed a new toilet in one of our bathrooms. Called Wed afternoon and talked with Mike. He advised me on good models to buy and said it would be cheaper for me to buy it. By Thurs afternoon, had our new toilet installed. Installer (think name was Corey) very professional and got the job done in a timely manner. Very happy with plumbing service done by Jet. Already use them for heating and a/c needs.

I am very impressed with this business. I just had a tankless water heater installed by another company yesterday and was dismayed to find out it needed a dedicated electrical circuit (after the unit was installed). The plumber said he knew a company that could send someone out and to expect a call from them. After waiting several hours with no call back I started considering the prospect of an ice cold morning shower before work.

I began looking for an electrician myself. After a couple of calls, I tried Jet at 3p.m. They were very responsive to my situation. Sean, the electrical serviceman was out in the field when I called, but the receptionist said she would forward my info to him. He called me back within 30 minutes. When I explained my situation he said unfortunately they were slammed, the best he could do is reschedule some appointments and be there first thing in the morning (Today).

They did exactly that. On New Years Eve Day. They also discovered that the gas line from the old water heater hadn't been properly capped off by the other company when they replaced the old unit, so we would be without cooking abilities on our gas range over New Year's. We called their plumbing department and they came out in 1/2 hour and fixed that too. Very good customer service and technical ability. At a fair price. Exceptional.

Great company to work for! It's good to work for company that works just as hard for you. All the Foremen and P.Ms I have worked for have been awesome. Good communication, always willing to go the extra mile for you if you put in the work, positive attitudes and always focusing on the solution to a problem never dwelling on that there's a problem.

We had Jet Industries install our system 24 years ago and was extremely pleased with their service and equipment. When our system needed replacing we returned to Jet Industries for our complete new system due to quality of the equipment and the great service Jet Industries had provided us over the past 24 plus year. Thank you! Burney and Tina Krauger Monmouth, OR

I just want to take a few minutes to say how much I appreciate the professionalism and friendliness of your tech Taylor (spelling?) with Jet Communications, Salem. I live in Hope Valley Resort in Turner, Oregon and he was out for my initial installation and setup, and then again today to troubleshoot an issue with my connectivity. Taylor really takes ownership and pride in his work and he is diligent in ensuring the customer understands the work he is doing and is left completely satisfied.

From the minute he arrives, he conveys true empathy and concern for the customer, as well as an obvious interest in demonstrating company pride. If I didn't know better, I would think he is a stakeholder in the business. He treats the individual customer as if the company's success is valued and appreciated. If this young man were on undercover boss, he would be receiving a promotion as a trainer for the staff company wide.

If all of your technicians operate with this amount of professionalism and customer focus, the entire Jet Communications division is to be commended as well. Thanks for an incredibly positive experience!

I could not express my gratitude enough to this company! I have called countless companies trying to get my a/c fixed ASAP and with no luck I happen to Get ahold of Jet Industries and they were abLe to get me in thee same day! The other companies said 3 weeks out. The customer service from Tyler was amazing and he was so patient with me. When the technician got heRe.

I believe his name Josh, came in the timefrAme I was told which is so appreciated and he was very friendly and thorough. He quickly diagnosed the issue and the prices were very great and comfortable. Then at the end of his job I ask about if they serviced furnaces and he replied yes anD offered to do it on the spot at a very reasonable price since he was already there. I could not express eNough great things about my experience and I would highly recommend this company

I am on the board of the Willamette Valley Children's Charity and Jet Industries sought us out and very generously presented us with a $10,000 donation just before Christmas! It was an incredible gift to our organization that will help us purchase a Cuddle Cot for the Salem Hospital, assist with burial costs, and provide groceries, housecleaning, and other small services to local families suffering the sudden loss of a loved one. We are so grateful for their generosity- it will bless so many lives.

First time to use this company and they were fast and efficient. Employee Josh Bird was professional, shared his knowledge with my brand of heater and able to fix it within 2 hours of my call. There's never a good time for your HVAC to fail especially on a Saturday with a forecast of snow and freezing temperatures this coming week. Thanks Josh for helping me out!

Excellent quick service. Reliable and responsible. We had another service company tell us we needed new equipment to the tune of $5000.00. Jet came out to double check, repaired our existing equipment for $230.00 because the other company was scamming us. THANK YOU JET!

Jet Industries saved me a ton of money! I had an estimate from another company for some maintenance work on my heat pump. The estimate seemed high, so I called Jet Industries to get a comparison on the prices for the recommended services. I was amazed at the price difference - more than a thousand dollars difference! The very next day a technician from Jet (Josh Bird) came out and did all the repairs. Josh was polite, efficient, thorough and very good at his job! He was very helpful and answered all my questions. Thank you Jet Industries - and thank you Josh! I highly recommend this company!

Jet absolutely saved us recently! Our ac went out over a really hot weekend and I called Monday morning, they showed up shortly after that and were extremely helpful. Got our ac fixed and we were eating dinner in our nicely cooled house by that night : super great guys that are really nice there! Great hvac service dept, thank you!