Blaine Window Repair

Critical: Professionalism, Punctuality, Responsiveness Process was unclear. Wasn't aware that an estimator was coming first to evaluate my issue. He came, told me I'd have an estimate in a week and its been a month with no information. We'll be finding another company to spend our money with since they don't seem to need ours!

I don't make it a habit of breaking glass/windows so it been years in between my visits but each time I have received outstanding customer service.

Horrible experience. I dropped a sash off 3 months ago and they still don't know when It will be repaired (they told me 3 weeks to start). They don't answer the phone. They miss ordered the glass. I'm going to pick up the sash and bring to another shop. When I did get through to them they said I was lucky to be talking to someone, they usually don't answer the phone.

Zero stars for Blaine Window and Door. Awful experience from start to finish. We called to get an estimate to replace 2 exterior doors and repair 2 sliding doors. We scheduled an estimate appointment for their first available date which was 3 weeks after calling. After meeting with the with the estimator, he promised to email us an estimate within the week.

After 3 weeks we hadn't gotten anything or heard from the company, I had to call twice to get the estimate emailed to me. When the $18,000 estimate was finally sent, it only represented some of the work we asked for and was so vague, it was clear zero effort was put into preparing it. For $18,000, you'd expect more than 'hardware, entry door lock' as the only description of the hardware they are expecting you to pay for. So, I called and left a message for someone to call me back.

No response. 3 days later, I called and left a message for the owner to call me back. No response. I emailed the owner. No response. It is amazing that this place is able to stay in business when they failed at every level of a relatively simple project. I can certainly tell they aren't a thriving business. So, we are 6 weeks from the start of this process and zero progress has been made, just lots of valuable time and energy wasted. I suggest you go elsewhere!

They offer replacement AND repair. They were not pushy, which I appreciate, and provided good service for my window repair. I had to knock off one star due to having trouble trying to contact them on the phone the first time. Edit: Hired them to replace some glass on my mid-century steel window (most businesses told me they could not be repaired or that no one does it), arrived on time and even gave me advice on proper maintenance. For reference I have Hope's Windows. I also needed insect screens, placed a custom order and they fit perfectly!

I had a screen for a sliding glass door repaired here recently. The new screen looks great. The service was very prompt. I dropped it off on a Monday and it was ready the next day.

I contacted Blaine to address weatherstripping issues with a sliding glass door and four window openings in my condo. They provided a total price for the entire job. They did not complete the job and charged me more to do what should have been done initially. I agreed to pay them but felt that I being abused. They were scheduled to come back and finish the job on a Thursday.

They never showed up. I called them, they came on Friday. They removed the glass sliding door, and replaced the weatherstripping. They do not use shoe covers on their shoes. They tracked dirt back into my condo after replacing the weatherstripping on the door while on the exterior porch. I certainly would never use or recommend them again.

I have used Blaine Windows for about 20 years as my company manages many properties and they have always been our go to for window related needs. Until the past 5 months or so they were great; we called them and they got it done. Not anymore! I have waited almost three months for a piece of glass. They ordered and brought the wrong thing after we waited three weeks for the glass to come in.

They went back and ordered the tempered glass which was required. It has been four weeks and they don't answer the phones or reply to emails, of which we have made and sent several times. There were several mishaps before this current situation but this one has lead me to realize we will need to use someone else for our repairs and replacements. It's tragic to watch a company fall apart like this.

I was referred to this company by my realtor when I had a broken window when I bought my house in August. They came around Labor Day to "inspect" my broken window and made me pay a fee that would count towards a repair. I waited a month, never got a quote, so I called and was told it'd be another 4-8 weeks. The Monday after Thanksgiving I called and was told I'd have a quote within 24 to 48h. Nothing. Called Wednesday and was told they had a meeting but it's be 30 min and I'd have the quote emailed. And tried again today and had to leave another voicemail. Uncertain on their quality of work since they can't seem to be bothered to do their jobs.