Southern Comfort Mechanical of Frisco

After another HVAC company that I previously reviewed was unable to diagnose and take action to repair the issue I've been having with my 2nd floor HVAC AC unit, a friend of mine on the Commercial side of the business recommended Southern Comfort Mechanical (SCM) for residential HVAC work. I contacted SCM, explained my current problem and made an appointment for the first opening they had (a week out, was not surprised with our early heat wave). Joshua called 15 mins before he would be showing up to let me know, which was actually about 10 mins early.

I walked him around and showed him where everything was and he went about performing his inspection. He, like the previous tech, noted that I had a coolant leak somewhere and my system was holding less than 50% at this time. He performed an inspection of the condenser and coil and did not see any obvious signs of a leak. He did note, as did the first Tech that there was an abnormal buildup of pressure in the schrader valve that popped when the cap was removed.

He believe this may have been the source of the leak with the cap acting as a pressure valve. Replaced and tested the new schrader valve and added 3 lbs of coolant to system. The system has been running for 4 hours and the temperature of the 2nd floor of the house has dropped from 84 and is now at the thermostat setting of 75. Thank you Joshua and Southern Comfort Mechanical! To show my appreciation I also signed up for their HVAC Maintenance program.

Update 2: If you call Southern Comfort then ask for Luis. This man has integrity, he is gentle and empathetic and knows his business. You could not have a bad experience if he is your service man. Companies are built on people. The first time I called SCM) many years ago I was wowed by the (then) owner's dedication to service. I now feel that passion in Luis as backed by his support staff (thanks, Megan).

Way to go, turning a 1-star review into a 5. You worked for it and I appreciate your service! Update: Luis is awesome! This man figured it out and worked hard to make sure I was happy. If you're lucky enough to pull Luis as your technician on a service call you're good. After my previous poor review because the technician was bad I continued to have problems with my a/c because the problem was mis-diagnosed, which caused me to spend lots more money then was needed to still not fix the problem.

I ended up buying a new evaporator coil when the freezing problem was due to a bad thermostat not turning on the blower. I'm only a couple grand in the hole over that which is why this is 4 not 5 stars. Luis even determined that the previous technician, Martin, overcharged the coolant (at significant expense to me) and asked the office to refund that cost.

I plan to request Luis for additional work I want done on Monday morning. --------------- ORIGINAL BAD EXPERIENCE BELOW I needed a new evaporator coil to get my upstairs unit cooling. When, on the initial evaluation, the technician quoted a price I asked if that price included recharging coolant after. The technician, Martin, replied that the coolant smelled sour and might need to be replaced but they would capture and recharge with my existing coolant.

I know that coolant does not spoil so I figured this was just your typical up-sell attempt so I ignored it and agreed. The day of repair he hit me up for an extra $500 for coolant because "the compressor is not strong enough to evacuate the coolant". This "issue" was not mentioned in the initial evaluation. I think this was deceptive but I didn't want to hassle with it so I just paid the add-on. I'm disappointed that SCM is not as easy to deal with as it used to be. I think I might have to start looking for an alternative provider.

This is one of the best run companies I have ever used. The communication from the time you make the appointment until the time they leave is fantastic! Great service, fair prices, highly recommend! Nick was very professional and thorough and explained everything well. Service: A/C preventive maintenance

I found Joshua Fry very professional and very knowledgeable. He was on time came in did his work. Was very friendly and courteous. He answered all my questions. And my two puppies loved him. I would recommend southern comfort to anyone. Service: HVAC duct & vent cleaning

Luis and team were professional and courteous. I appreciate Luis taking the time to explain our options and his recommendations. The lady maintaining incoming calls and scheduling appointments was great too! She was able to answer our questions and get additional estimates to us quickly. Services: Heating system repair, A/C system repair, Install AC, Heating system installation, Installation

I have been using Southern Comfort Mechanical for approx. 1 & 1/2 years now, partly because they are an authorized service provider for the HVAC equipment I have, and it's important to hire service companies & techs who are knowledgeable about your specific equipment. But the other reasons I continue using this company is that their service techs, like Josh who just came over today, are very professional, polite, on-time and most importantly do both a thorough and excellent job.

And all their techs have done this kind of excellent work. This HVAC company is NOT like some of those bigger, multi-service, numerous TV ad or billboard companies with service techs who are also sales commissioned, to sell you upgrades, service contracts or make-up falsehoods that your equipment needs repairs or replacement soon, while right inside your home and wasting your time. But Southern Comfort Mechanical and their service techs are trustworthy and highly recommended.

Very professional and helpful. We discovered we didn't need to use return vent filters downstairs because the unit running that area of the house already had a furnace filter in place. Saved us not only few bucks, but tremendous amount of effort trying to change out these filters, two of which are about 15 ft high. Service: HVAC system maintenance

Southern Comfort has been my go-to for 10+ years and are incredibly reliable, trustworthy and amazing problem solvers. Luis was soooo helpful and came up with a great idea to fix a situation at my house in mere minutes. Highly, highly recommend Southern Comfort AND Luis! Service: A/C system maintenance

Southern Comfort and their entire team of technicians are professional, friendly and seek to resolve issues quickly. Prior to the installation of our new AC system we met with a representative, shared our on going concerns with our past system (uneven heating and cooling ). They listened well and creativity solved the problem, something several other companies could not accomplish. You will not be disappointed with the team of Southern Comfort Mechanical.

My initial use of Southern Comfort was when I was in the need of a new HVAC and this was from my daughter's recommendation. LOVE the service of this company! Luis came out and assessed my heat/ac needs and I was so impressed when he came out with the installation team at the start of the process and then came out to check completion. A couple months later, my thermostat was not working. Luis came out and found that a rat had chewed on my new HVAC wiring outdoors.

I praise him and your company for such thoroughness and conscientiousness! I doubt any other outfit would have discovered such but instead would have just replaced the thermostat, checked the unit upstairs and left. I know my review is abit long but I cannot offer enough commendations for this company. Sidebar: Luis needs recognition to include a pay raise as he is top quality!

We got a new AC installed by them several years ago. They did a great job and we got a good quality AC for a good price. Half what other companies quoted us, because there were no hidden, unnecessary upgrades or replacement. Just what we needed to keep our house comfortable year round. I use them for system checkups as well. They don't do they annoying hard sell on optional items like other providers.

Another provider tried to get me to entirely replace (at a much higher cost than what Southern Comfort did the system above for) a system that is cooling and heating exactly as expected simply because it was old. I won't be using that other provider again. Edit:. Our downstairs unit wasn't cooling. Sent them a text at 7:45 AM. Within minutes, I had an appointment, and by 11AM, the repair was fine and we were up and running again. I can't recommend them enough.

Southern Comfort Mechanical installed my new Trane HVAC system. I recommend them to everyone in their service area. They won't scam or over-charge you. This expert team of professionals is trustworthy, honest, and meticulous in getting the job done right. Service: Installation

This a great company. This is what I love about them. They are very professional. By that I mean that they are courteous, and prompt, but they are also well organized and use technology to keep track of everything. They use their tablets to take snapshots of the equipment and filters. They make notes about any issue or potential issue. If you call them up they can review all of that stuff and know exactly what you're talking about.

They know who came out and what they worked on. They have this down to a science. Other things I like about them as that every service person I've talked to has taken the time to answer any question I had. They listen and they think about it and they answer. And if they don't have an answer, they will take it down and give you one after they have researched it or asked someone else at the company.

Everyone is super respectful of your space and property. I've never signed up for any of those biyearly contracts that AC companies try to sell you on. However, Southern Comfort's professionalism convinced me that they were the company to pull the trigger with. I couldn't recommend them more. I trust them and I think you should too. Oh, by the way.

I also asked them for something out of the way. I asked them if they could install a heat exchanger for my pool. It works by taking the waste heat from your house in the summer and heating your pool. If you don't like cold water, or if you heat up your hot tub in the summer too, it seems reasonable. It may only extend the swimming season by a few weeks on each side of the season, but that's a nice plus. Also, like I said, my wife doesn't like cold water, even in the summer. Using my AC to cool my house and heat my pool without any extra costs is amazing.

The important part there is that they listened, they researched it, and they gave me an answer. They could have totally brushed me off, but they didn't. That was cool. Turns out the owner was an engineer and consultant in a past life. That's really awesome.

Been using Southern Comfort Mechanical for Years. They have great integrity & honesty. From the front desk of scheduling, communication, to the field, all great employees. All of their field technicians are well educated and highly recommended. We have been honored to have Luis help us out on many occasions. He is Fantastic! A Great Personality, & a Highly Skilled HVAC Professional.

In fact, we just had him out on 11-24-21 due to our heat not kicking on. He diagnosed problem quickly & effectively and our heat was running in no time. Also, when he came back down to check thermostat he heard a loud noise coming from our return vent. He asked if it had always sounded like that. We told him, it has sounded like a "freight train" for 18 years, when it runs. Bingo, he told us what the problem was .

Now it sounds like a "kitten purring". We were blown away. He is amazing! Big Thank you to Luis & Team at SCM, can't thank you enough for ALL the Great Experiences through out the Years. Highly recommend this Company with No Hesitation.

Luis is always fantastic. He is timely, does great work, and is very personable.

Always great professional and dependable service

I've always been impressed with this organization. I've used them for several years. Their technicians are always very professional.

We had a room that wasn't cooling. Luis came out and gave us a free estimate. I was able to make an appointment to do the work pretty quickly after that. Luis made some adjustments to our vents. Martin changed out a grill so that we could put our filters in our intake rather than at the unit. Martin worked hard to clean up anything that fell on the floor or blew out of the vents.

We had some blown insulation in the attic that ended up blowing through the vents, making them snow insulation. Martin worked hard to get it cleaned up. They worked diligently to check the air flow through each vent. After they finished my room still wasn't cooling enough. Luis came out two more times to get it to work correctly. These things take balance.

If you change one thing it can throw off the balance of another. With that being said, I had no problem with needing to have them come back out. Here is where Luis and Southern comfort met/exceeded my expectations; everything he had to do to make my vents work correctly was still covered under my initial estimate. They would have continued to come out until things were working as they should be.

Might there have been a company that could have done the work for a little less? I'm sure there are. But good companies like this one, make good on their promises and will strive to exceed your expectations. Sometimes you pay a tiny bit more for a lot higher quality, happier employees, and amazing customer service! I would highly recommend Luis and Southern Comfort for your HVAC needs.

We look for replacement our AC system and Tony has a lot of experience for HVAC system. He gives us a lot of helpful advice and is very responsible on the whole project to get our new ac installation. On time and cooperate with other technicians. He fits us quickly per our schedule. Their other technicians work great too! They are done great jobs and they are very thoughtful for us when they install the AC. We love them and we love TRANE AC system!

From start to finish the entire company, with Todd as customer facing lead, took exceptional care of us. They went above and beyond. Refreshing customer experience. I would highly recommend Southern Comfort for any and all your HVAC needs! Service: AC installation

A week ago I had emergency service that led to a recommendation for a new unit. I called Southern Comfort to come out for a second look, and they sent Mike, who was able to walk me through his inspection process. He was very helpful, and extremely thorough. I'm glad I called to have a second look because they saved me from making a mistake in purchasing a new system.

Tony and his crew are the BEST. I needed a new HVAC unit for downstairs. The old compressor was 26 years old! I had planned to use another company (one that I had used before), but called Southern Comfort Mechanical for another quote. Tony came out the next day and spent time discussing my needs and the condition of our old system. He was very thorough and professional.

The other company was nowhere near as as thorough, and I just didn't get a good feeling from them. I'm so glad I called Southern Comfort! They were amazing -- very professional, hard working, neat, quick, and the new system looks (and works) great! I'll never use any other company for my HVAC needs. Oops -- I almost forgot -- Southern Comfort was also a couple of thousand dollars cheaper than the other guys!

Thoroughly impressed with Southern Comfort Mechanical. They are professional, courteous, and do a great job! When my AC went out, they stayed until they figured out exactly what was wrong. I highly recommend their services!