To have a job done right, you call in the experts. At Strand Brothers Service Experts Heating & Air Conditioning in Austin, we're passionate about performing quality HVAC repairs and installations. We even put it in writing. Our 100% Satisfaction Guarantee demonstrates our commitment to upholding the highest level of heating and air conditioning services in the industry. With 24/7/365 Emergency Plumbing Service available from Strand Brothers, plumbing problems don't have to be a headache.
Business details
- Year established: 1978
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We Are Service Experts
The Service Experts Story
We are Service Experts, a big company with home-town heart. We’re passionate about making the world a cozy place to live. Whether we’re warming, cooling, or making the water run, we take great pride in keeping our customers and communities comfortable and satisfied.
Experts, it’s in our name and core to our business. We work hard to help each team member become a skilled craftsman. We hire the best and provide training, opportunities, and support, so our teams can learn, grow, and be prepared for any challenge thrown their way.
Our combined business strength and people make us special. With over 4,000 team members on board, we can deliver and innovate better than the rest of the industry. Our can-do, family attitude fuels our teamwork and helps us get the job done on time, and right — the first time.
Our blend of company size and individual expertise means we can do more with the next great idea … which can come from anywhere and anyone. We are reinventing the industry by harnessing each team member’s best ideas. That means our teams and customers can rest assured we’re moving, innovating, delivering, and in it for the long haul, through the busy times and beyond.
We are Service Experts!
Delivering strength, knowledge, and support through every season.
Reviews (37) Betty S.
Jun 21, 2022
Alex came to do my annual check up on my four a/c units he was very polite very business like and stayed focus the whole two hrs-3hrs he was here. I cannot say enough about what an outstanding tech he was. I believe he was new at Strand Brothers. If this is the quality that Strand Brothers is hiring today they should be very proud of themselves. I will continue to use this company.
Patricia Clarke
May 28, 2022
Alex Rodriguez with Strand Brothers was awesome. He came to my home yesterday and quickly got to the root of the problem with our AC unit. He took the time to explain how the problem was created, and how it could be prevented from happening again. He also called attention to things he knew would come up in the near future based on our unit along with an idea of what they will cost.
I really appreciated the time he took to educate us overall. When something breaks, it can be hard to listen to what needs to be done without thinking people are just trying to get more money from me. I didn't feel that way with him, and the fact that he educated us about future concerns will help me trust him and this company in the future as well.
I signed up for the annual membership on the spot solely because I trusted him and felt like he was really there to help me and not just trying to finish a job and get home. He was honest, genuine, and professional. I will ask for him specifically in the future, although if he is any indication of the level of expert and professionalism the other techs have, I am sure I would be happy with anyone. Thanks!
I really appreciated the time he took to educate us overall. When something breaks, it can be hard to listen to what needs to be done without thinking people are just trying to get more money from me. I didn't feel that way with him, and the fact that he educated us about future concerns will help me trust him and this company in the future as well.
I signed up for the annual membership on the spot solely because I trusted him and felt like he was really there to help me and not just trying to finish a job and get home. He was honest, genuine, and professional. I will ask for him specifically in the future, although if he is any indication of the level of expert and professionalism the other techs have, I am sure I would be happy with anyone. Thanks!
Ali Tepper
May 28, 2022
Strand responded immediately in a time of crisis - AC stopped working during 97 degree summer day. I called 2 different companies prior to Strand and they were no help. Strand had Alex out here within 3 hours of the call. He was professional, kind and so knowledgeable! He had it fixed in under an hour at a very fair price. I highly recommend Alex and Strand!
Kevin Bennett
May 06, 2022
It's almost summer and certainly an awful time to have issues with the a/c. It was over 100 degrees yesterday and my a/c decided to not cool properly and my house was climbing in temperature. I've purchased my last 2 a/c units from strand brothers so I gave them a call right away. They were able to come on a Sunday and in less than 24 hours from my call.
The technician Alex Rodriguez showed up, diagnosed the issue, and was able to get my a/c back up and cooling. Alex was incredibly friendly and it was obvious that he's an expert at his job. Alex was great so if you need help, ask for him if possible.
The technician Alex Rodriguez showed up, diagnosed the issue, and was able to get my a/c back up and cooling. Alex was incredibly friendly and it was obvious that he's an expert at his job. Alex was great so if you need help, ask for him if possible.
Jeff H.
May 04, 2022
Susan P.
Apr 28, 2022
We needed major work done on our home in central Austin. All our pipes needed to be replaced as well as a new hot water heater, HVAC and ductwork. I got a number of quotes from reputable companies around town. Strand Brothers had a competitive quote. Curtis (for plumbing) and Adam (for HVAC) were both personable and patient when going over the quote and the job details.
When it came to each job Curtis, Adam and Nick were all amazing. They were easy to reach, efficient, and had great crews working with them. Everyone was respectful of my time and my home. Both jobs were completed and there were no hidden fees or price hiking.
When it came to each job Curtis, Adam and Nick were all amazing. They were easy to reach, efficient, and had great crews working with them. Everyone was respectful of my time and my home. Both jobs were completed and there were no hidden fees or price hiking.
Tony McMullan
Apr 23, 2022
We needed two showers fixed with parts being replaced and a new water filter system installed. Nick & Curtis were punctual, polite, efficient and showed respect to our property. Both were good humoured and kept is informed throughout the process and were pleased to answer my questions. Next time we need plumbing work done, we know who to call. Highly recommend.
Carmencita Esteve
Apr 16, 2022
I needed a new HVAC and my consultant was Alfonso, he did a marvelous job explaining differences in systems for me. I was given options no pressure and top notch customer care. We set up for installation and the crew was timely and amazing taking care of the installation and my home. My suit is a step 2 so very quiet and efficient! Also I was set up for rebate and reminded to save for next yr tax deduction. Strand was excellent I highly recommend them. Carmen E.
John Hogan
Apr 12, 2022
I was hesitant to sign up for a service plan monthly via Strand, but it's been paying off in spades. Not having to deal with trip charges makes evaluating an issue a lot less stressful. Recently we've been having a number of water and plumbing issues - Issac and Gari have been my go to plumbers, as they really go above and beyond to make sure everything is well and good. They're very kind, knowledgeable, and easy to work with. Definitely recommended!
Henry S.
Apr 01, 2022
Diane W.
Mar 30, 2022
Strand Brothers is an awesome company! We have been with them for nearly twenty years and they never disappoint. Aaron was our technician today and he did a fabulous job with our maintenance a/c checkup. He was extremely professional and thorough as he explained how our system checked out. Aaron is an incredible representative of Strand and provided excellent customer service!
John Yates
Jan 21, 2022
Our tech was Alex Rodriguez. He was extremely knowledgeable, courteous and professional. He not only got us back up and running in a timely manner, but also gave us a thorough explanation of what he repaired and why. Afterwards, he gave us some suggestions on how to improve the heating and cooling in our home. We couldn't have asked for a better tech. He obviously takes pride in his work and it shows. I highly recommend Alex and Strand Brothers!
Michael Brockway
Sep 24, 2021
9/24/2021: Just made two appointments through DeMarkis. Whatever you are paying this man, it's NOT enough. Courteous, personable and professional. Extremely customer service oriented. And he's got one heck of a good sense of humor. I have never said that making any kind of appointment is enjoyable, but this one was. He is a KEEPER!
Angie Voss
Sep 03, 2021
Martha Benefiel
Aug 24, 2021
Summer Robyn
Aug 19, 2021
Suzy Roberts
Aug 13, 2021
Barbara Boudreau Burgett
Aug 11, 2021
Great service by strand brothers plumbing team! I've had my tankless water heater for five years now and have never been able to get instant hot water downstairs. Multiple calls to the installer, Mr. Tankless, did no good. I got so fed up with this company i stopped calling. Today on a regular maintenance call i mentioned the issue to strand brothers. They looked through my manual, got on the phone with the manufacturer and fixed the issue. Big Thank you to Josh, Issac, and Gari!
Kellie York
Aug 04, 2021
Penny Green
Apr 22, 2021
Sandra B.
Feb 14, 2021
We had countertops installed quicker than we were anticipating, meaning we needed an expert plumber to come out and disconnect our sinks so that we could connect our new sink. I called strand brothers the night before and they arrived the next morning, completed the job and replaces a valve that needed to be replaced for a while now as well! They were very nice and Covid friendly! Thank you for the last minute help and expert service!
Christine B.
Jan 23, 2021
We sprung a massive water leak, and had no idea where it was. We saw no outward sign of where it could be, but kept having bigger and bigger water bills and got nervous. We called another plumbing service who initially quoted $6,000 to dig up the entire yard to locate the leak. Concerned about such a high cost and fretting, I decided to do a Google search for affordable plumbers in the Austin area.
I came across Strand Brothers and gave them a call. The appointment person was very polite and made appointment for us from 8-10am. Andreas showed up promptly for the appointment wearing a mask and social distancing to protect us. He was so nice! We told him of our problem, so he looked along the water line and in less than 10 minutes told us "I found your leak." I was shocked at how fast he found it!
Then he quoted us a fraction of what the first plumber quoted since he knew exactly where to dig! They completed the work today and the leak is GONE! I am SO HAPPY I FOUND STRAND BROTHERS!! Thank you Strand and especially to you Andreas for being so nice all the time and fixing the leak so fast, saving us money, and to your wonderful apprentice (I didn't get his name; I'm sorry!)
I came across Strand Brothers and gave them a call. The appointment person was very polite and made appointment for us from 8-10am. Andreas showed up promptly for the appointment wearing a mask and social distancing to protect us. He was so nice! We told him of our problem, so he looked along the water line and in less than 10 minutes told us "I found your leak." I was shocked at how fast he found it!
Then he quoted us a fraction of what the first plumber quoted since he knew exactly where to dig! They completed the work today and the leak is GONE! I am SO HAPPY I FOUND STRAND BROTHERS!! Thank you Strand and especially to you Andreas for being so nice all the time and fixing the leak so fast, saving us money, and to your wonderful apprentice (I didn't get his name; I'm sorry!)
Mike R.
Dec 17, 2020
Had a water heater go out and needed a quick repair or replace. Knew before it died it was likely on its last legs. Strand Brothers were quick to respond. Figured that I'd have to go back and forth and likely be without for a few days which I didn't want. They were here, gave me my options, and within just a few hours I had a new water heater installed and working! Thanks guys!
Judith Northcutt Bryant
Dec 04, 2020
Cindy B.
Nov 10, 2020
Tom Pruitt
Oct 19, 2020
Flossie Alderman
Oct 10, 2020
Max Mrasek
Jul 17, 2020
I called and was told that they could have a technician out by 4. Bobby showed up around 10 am and fixed every thing. He kept me informed about what he was doing and the cost of the repairs. He was very friendly, professional and efficient. He felt like he was part of the family. That is how good we felt about having him in our home doing the repairs.
Sharon T.
Jul 16, 2020
My air conditioner went out on Sunday July 12, 2020. I called Strand Brothers and they were able to schedule a service call on Monday at 8 am. By Wednesday the air conditioner was fixed, involved a compressor for a five year old Carrier system. I can't express my gratitude enough. The price was very reasonable and the people that helped me out were outstanding in customer service!
Special thanks to Naomi, Billy, and Miguel for a job well done and for impeccable customer service! I have also enrolled in their maintenance agreement. I highly recommend this company for all of your needs.
Special thanks to Naomi, Billy, and Miguel for a job well done and for impeccable customer service! I have also enrolled in their maintenance agreement. I highly recommend this company for all of your needs.
Dwayne S.
Jun 07, 2020
Our air conditioner went out and we called Strand Brothers to see if they did emergency calls on the weekend. We were told they did and they would dispatch someone between 13:00 and 15.00. At about 13:30 we got a call saying that a technician would be here in about 15 minutes. The technician, Grady, arrived and immediately went to work checking out our unit inside and out and within 20 minutes diagnosed the problem as a capicitor. He replaced the part and had the house well on its way to cooling before a half hour had even passed. Thank you to Grady and Strand Brothers for a job well done.
Corry Manert
May 15, 2020
Dave T.
May 09, 2020
Rolando E.
May 07, 2020
I needed a system that had not had any maintenance done checked out. They looked over the system, recommended some fixes to prevent issues as this is going to be a rental and did the work the same morning. I always know I'm going to get straight , no nonsense information with no pressure to spend money unnecessarily. We have always been happy with their service.
Kathleen Haas
Apr 30, 2020
Linda Morrison
Mar 03, 2020
Richard I.
Mar 02, 2020
We recently moved to Taylor, Texas, and found our 120 year old home needed some clay sewer pipe replaced due to collapse so after a number of estimates we chose Strand Brothers and we couldn't be more satisfied. The crew did exceptional work! Javier, Justin and Curtis were kind, helpful, and thorough and extremely professional . They obtained the permit and even had the city come look at it before the job was done.
The city inspector said they did a great job, too! They delivered the service as promised without a single hitch. When they were done they removed old pipe and put the grass back neatly to where you can hardly tell over 50 feet had been dug up. This was a large job yet due to Javier and Justin and Curtis and their crew the job was done with little inconvenience to us and done very well. I will definitely use them again and I highly recommend them.
The city inspector said they did a great job, too! They delivered the service as promised without a single hitch. When they were done they removed old pipe and put the grass back neatly to where you can hardly tell over 50 feet had been dug up. This was a large job yet due to Javier and Justin and Curtis and their crew the job was done with little inconvenience to us and done very well. I will definitely use them again and I highly recommend them.
Albert L.
Feb 28, 2019
I relied on Gary and Bobby to get a difficult tankless water heater installed. Received several quotes and theirs was honest, and explained why some costly gas line reworking was not necessary (contrary to some others). Gary is very prompt and keeps me consistently posted. This was backbreaking work, two ginormous 90s-era water heaters located in the attic had to be removed as well. Strand will not be the cheapest but their guys aren't going to BS you (relied on them for AC/Furnace service as well). I choose Strand for long-term reliability and prompt service, over other larger companies, that doesn't leave me wondering if someone will show up.
