Roland J. Down Service Experts

With my own home as well as two rental units I rely on Roland J Down - a LOT! I truly appreciate their quick response yesterday to my call for service to my heating system. Thanks to Mark for getting our heat up and runnng.

We have been using Roland J.Down since 1998 and have never been disappointed. Today we had a routine service visit. Ameen and Jeff were pleasant and kind, and very knowledgeable. This company does it right! We highly recommend R.J. Down! Margie and Peter Panetta

Ameen was prompt and very personable. He did a great job with my furnace tune up and gave me some great tips.

We recently had a new oil boiler installed by RJD: it was a great experience working with both Ryan from the sales department and Gene, Reyaaz, James and Ethan, the installers. They did an tremendous job. The installation looks awsome and they left our home spotless when the work was done. They went the extra mile to make sure we were happy with their work; very refreshing to get such great service these days. i would highly recommend RJD - Rhonda Z

Beth, in the office was very friendly and responsive setting up appointment. The technician was right on time and made quick work of our drainage issues.
Based on this we will use Rowland J Downs for all our HVAC work in the future. Great service and reasonbly priced.

When our aging boiler had to be replaced, we decided to install a combination system and remove the old hot-water heater. This is a two-day installation process; we had heat the first afternoon. Gene Donovan and the team arrived on time each day and worked efficiently. They cleaned up thoroughly and left that part of the basement better than they found it. They were also very nice people to work with! Highly recommended!

Brian the sales person was very attentive to our needs and acted quickly to get a new furnace installed within days.
James and Kyle the technicians were very quick, explained everything to our understand especially the new smart thermostat. All three men were very professional, knowledgeable and on time. Great team we are very satisfied with the work that has been done. Thank you

My experience with Roland J Down was a very positive one. All the technicians that were here with Brian to replace my boiler with a high efficiency one and on demand hot water system were extremely professional and very respectful of my home. Also Mr George Meyer was wonderful to deal with very helpful with helping me decide on the right system to go with. He was also very thoughtful in checking to see how I was doing during the period I was without heat.

I needed to replace my heating system in my new home and Roland J. Down made the process exceptionally easy & affordable. If you need a service tech ask for Devon he's about as sharp as they come, especially with the museum piece I had in operation. For service advisement try and work with Mike as he's relatable, wants you to spend wisely, and ultimately be satisfied. Lastly... if the time has come and you need an install I'd recommend Bryan, Ray, and Kyle. You couldn't ask for a more respectful and the same goes for their overnight services! They will treat you right.

Rick, Richard, James, and Amelio did a great job when our water heater died. Rick showed up and was ready to start repair. The team came next day to do final steps of heater installation and the finished job is very organized and clean. I was impressed with their service and responsiveness. Thanks very much!

Rick, Richard, James, and Amelio did a great job when our water heater died. Rick showed up and was ready to start repair. The team came next day to do final steps of heater installation and the finished job is very organized and clean. I was impressed with their service and responsiveness. Thanks very much!

What a delight to work with this professional group of folks! From Elizabeth our sales person to Jason/ Ben the technicians these people are very knowledgeable and professional. I would highly recommend this group. Many thanks to all of you! Very pleased

Roland J. Down Service Experts are exactly as their title connotes--EXPERTS!!! From the front desk to the technicians, all staff is very professional, friendly, and helpful. The front desk works with you to schedule the most-convenient appointment, and they are responsive in working in emergency/on-call visits. The service technicians always arrive within their prescribed times, are respectful of the home in that they automatically wear booties over their shoes (whereas other companies put the homeowner in the awkward position of having to ask that shoes be removed), and they excel at explaining complicated matters.

We have been working with Roland J. Down Service Experts for our heating and cooling for 28 years. Throughout our business dealings, we have recommended them and will keep on doing so! Also, we need a new furnace/air conditioner--NOW--, and we only trust Roland J. Down Service Experts for the job. If the latter two statements don't prove dedication to a company, then...what does?

Unfortunately our boiler stopped working. We reached out to RJD and Byron gave us an estimate on a repair. He spent ample time with us and gave us clear information. We decided to go with a new boiler so we then met with David in sales. He again spent a lot of time with us and laid all of our options out clearly. He knew we were a family of 4 with no hot water so he was able to set us up with an installation date of the very next day.

We then worked with Justin and Ben for installation. They were very professional, maintained social distancing and wore masks any time they were near us. They kept the work area clean and worked quickly. We are very happy with our new unit! Everyone we've had the pleasure of working with at RJD has always been pleasant and professional. Highly recommended!

I called for service on my air conditioner. They were very nice, the two gentlemen that showed up were on time and very knowledgeable about my air conditioning problem. They informed me of a few things fixed it and my AC works as of right now. I had no problem, I paid under $300 and that included the $120 service fee. I'm not sure what to compare the price to, since I haven't had any problems in the past. I would recommend this company

Aj, Brian , Ray did a outstanding job installing my boiler system. Your Sales Consultant Elisabeth Rappaleyea Consultant went out of her way to help me get my boiler plus The service man Shawn came to tell me my boiler was very bad he is a honest young man and showed me picture and explained to me in details what was wrong with my boiler. They our a outstanding team who works together . I love how the sales Consultant Elisabeth Rappaleyea praises her team for the work they have accomplished. I rate all of them 5 🌟🌟🌟🌟🌟

Grant & Derik replaced our Inducer and answered all my questions in a way I could understand and know more about my furnace keeping our family safe
Thanks guys

Great experience across the board. It started with an off hours call because I suspected my hot water heater was leaking. I received a call back from a technician (Emilio) within 5 minutes and he was extremely helpful. Calmly questioned me about what was going on and explained that things sounded fine (non-emergency) so that it would be fine waiting until morning.

A different plumbing tech (Pat) showed up the next morning less than 12 hours from my original call. Although he was specifically a plumbing tech, he recognized that the problem wasn't with my water heater and was with my hvac system. He was able to explain the hvac issue and how to fix it with no problem. Everything has been working 100% since then.