A Full-Service Company Since 1990
We’re HomeWiz, and we’ve been a family owned and operated business serving the Greater Boston Area since 1990. Fully certified, licensed, and insured, our HomeWiz electrical and HVAC technicians are ready to solve home service dilemmas — from standard issues such as power outages and annual tune-ups to more modern obstacles such as home automation and smart technology installations. We provide same-day service, up-front pricing, and a team of expert technicians.
We’re HomeWiz, and we’ve been a family owned and operated business serving the Greater Boston Area since 1990. Fully certified, licensed, and insured, our HomeWiz electrical and HVAC technicians are ready to solve home service dilemmas — from standard issues such as power outages and annual tune-ups to more modern obstacles such as home automation and smart technology installations. We provide same-day service, up-front pricing, and a team of expert technicians.
Business details
- Year established: 1990
- Employees: 10
- Licensed
- Insured
Highlights and features
- A TRUE FAMILY OWNED BUSINESS We thrive on repeat and referral business. We are thankful to our wonderful customers that keep calling us back for additional work. We are fortunate to have a team of ethical, customer-oriented professionals. Our employees are highly motivated and skilled at what they do; they bring excitement and ambition to our company. That’s what makes us Voted Best Home Services Company!
Associations and certifications
- Better Business Bureau
Services
Make Your Home a Smart Home
Home automation services are the latest revolution in building technology. Home automation delegates the more mundane and inconvenient tasks involved in your managing your home to a computer that can learn your habits and your schedule, letting you relax and let the system do its work. It may seem high-tech (and it is), but it’s an increasingly viable option for the average homeowner. As you consider making your home a “smart home,” explore its many benefits:
Home automation services are the latest revolution in building technology. Home automation delegates the more mundane and inconvenient tasks involved in your managing your home to a computer that can learn your habits and your schedule, letting you relax and let the system do its work. It may seem high-tech (and it is), but it’s an increasingly viable option for the average homeowner. As you consider making your home a “smart home,” explore its many benefits:
Your Drain Repair Resource!
Plumbing and draining is at the heart of every living home. Many daily routines—from washing dishes and clothes to taking a shower—rely on a functional plumbing system. Yet, perhaps due to their concealed nature, plumbing systems often go unnoticed and untreated.
Drain maintenance services and repair are projects best left to professionals. That’s where we come in.
We provide the most professional and effective drain service in Boston by employing top-of-the-line technicians that will show up on time, in uniform, and with the expertise that will get the job done.
Plumbing and draining is at the heart of every living home. Many daily routines—from washing dishes and clothes to taking a shower—rely on a functional plumbing system. Yet, perhaps due to their concealed nature, plumbing systems often go unnoticed and untreated.
Drain maintenance services and repair are projects best left to professionals. That’s where we come in.
We provide the most professional and effective drain service in Boston by employing top-of-the-line technicians that will show up on time, in uniform, and with the expertise that will get the job done.
Your family's comfort is our priority
In the midst of a cold New England winter, there’s nothing more crucial than a functional heating system. A broken or inefficient heating system can be at best, uncomfortable or at worst, dangerous to your family – especially on winter nights, when the temperature creeps below freezing. At HomeWiz, we consider your family’s comfort and safety our top priority.
When it comes to hiring heating contractors, a dependable technician is essential. At HomeWiz, our specialists develop trusted, enduring relationships with our customers to ensure that you’ll be satisfied in the long term. Our team is available 24/7 to ensure that your heating system repair or installation is resolved quickly and efficiently. We show up on time, in uniform, and with the necessary expertise to get your heating service up and running.
In the midst of a cold New England winter, there’s nothing more crucial than a functional heating system. A broken or inefficient heating system can be at best, uncomfortable or at worst, dangerous to your family – especially on winter nights, when the temperature creeps below freezing. At HomeWiz, we consider your family’s comfort and safety our top priority.
When it comes to hiring heating contractors, a dependable technician is essential. At HomeWiz, our specialists develop trusted, enduring relationships with our customers to ensure that you’ll be satisfied in the long term. Our team is available 24/7 to ensure that your heating system repair or installation is resolved quickly and efficiently. We show up on time, in uniform, and with the necessary expertise to get your heating service up and running.
Cool systems, warm service
A fully functional and efficient cooling system is a vital part of any home. An old, ineffective air conditioning system will need more frequent (and expensive) repairs and lead to higher utility bills, among other issues. The best part of an air conditioning system that’s running smoothly? You won’t be able to notice it – like any functional appliance, it should blend effortlessly into the background.
When it comes to air conditioner services in Boston, a dependable technician is essential. At HomeWiz, our air conditioning specialists develop trusted, enduring relationships with our customers to ensure that you’ll be satisfied in the long term. Our team is available 24/7 to ensure that your cooling install or repair is resolved quickly and efficiently. We show up on time, in uniform, and with the necessary expertise to get your cooling system up and running.
A fully functional and efficient cooling system is a vital part of any home. An old, ineffective air conditioning system will need more frequent (and expensive) repairs and lead to higher utility bills, among other issues. The best part of an air conditioning system that’s running smoothly? You won’t be able to notice it – like any functional appliance, it should blend effortlessly into the background.
When it comes to air conditioner services in Boston, a dependable technician is essential. At HomeWiz, our air conditioning specialists develop trusted, enduring relationships with our customers to ensure that you’ll be satisfied in the long term. Our team is available 24/7 to ensure that your cooling install or repair is resolved quickly and efficiently. We show up on time, in uniform, and with the necessary expertise to get your cooling system up and running.
Your Electrical Repair Resource!
Electrical services are the backbone of any modern home—they also happen to be the bread and butter of our company. We were founded over 25 years ago with the sole focus of residential electrical services. Though our range of services has broadened over the years, our passion for electrical has remained. No electrical project is too large or too small for us, and we’re committed to getting electrical work done right the first time.
Electrical services are the backbone of any modern home—they also happen to be the bread and butter of our company. We were founded over 25 years ago with the sole focus of residential electrical services. Though our range of services has broadened over the years, our passion for electrical has remained. No electrical project is too large or too small for us, and we’re committed to getting electrical work done right the first time.
Photos
Videos
HomeWiz Boston's Leading Home Electrical & HVAC Repair ...
A Full-Service Company Since 1990
We’re HomeWiz, and we’ve been a family owned and operated business serving the Greater Boston Area since 1990. Fully certified, licensed, and insured, our HomeWiz electrical and HVAC technicians are ready to solve home service dilemmas — from standard issues such as power outages and annual tune-ups to more modern obstacles such as home automation and smart technology installations. We provide same-day service, up-front pricing, and a team of expert technicians.
Reviews (42)
Meghan Church
Mar 21, 2022
HomeWiz was able to fix our antiquated buzzer system in our 3 family home. Dan was very knowledgeable on the phone about why it is difficult to repair the old systems and what to expect in terms of cost and options if they were unable to repair it. Dan and his colleague arrived on time to the appointment and efficiently found the problem. They were able to get our system up to 90% working, which we all were happy with. They laid out options for future upgrades but without pressure. We will definitely use them again in the future! Highly recommend.
Amy Stone
Mar 14, 2022
HomeWiz installed our new Mitsubishi Heat Pump. We are now off oil and our saving a ton of money. They helped us with the rebate as well. The whole job was effortless by them. They showed up as promised and did a great job for us. My husband and I are thrilled with the company. Call HomeWiz if you want a great job. Service: Repair HVAC
Betty Thomas
Feb 14, 2022
I hired Home Wiz to install my new thermostat after trying to hire others to do the same. The 2 other electricians had no clue about heating controls. As a result, I had no heat for 3 days after. Home Wiz knew exactly how to do it and restored my heat. My husband is thrilled as this is something I had tried to accomplish on my own with little success until Home Wiz came.
Thank again. Easy to schedule, price seemed average compared to the other contractors which were disastrous. Thanks Home Wiz, I will call again. I understand you do electrical, heating, and cooling?
Thank again. Easy to schedule, price seemed average compared to the other contractors which were disastrous. Thanks Home Wiz, I will call again. I understand you do electrical, heating, and cooling?
Tim Ducharme
Feb 04, 2022
This company is great. I don't know what the last reviewer is talking about. I called them last Tues. to install a new car charger for my new electric car that I bought. The charger was installed Wed., the day after I called. They charged me $359 for the whole job. Needless to say, I bought the charger. I would highly recommend and take with a grain of salt what the previous reviewer stated. There are a lot of nuts out there.
Lisa Wyman
Jan 22, 2022
We hired HomeWiz to install & configure a home automation system. The staff reviewed our house layout, understood our user requirements, and suggested solutions that fit our needs/budget. The home automation system provides a convenient, worry-free solution for monitoring our home since we are frequently away or out of state. We had a recent issue with our heating system while we were out of state, and the Home Wiz automation system triggered the temperature alarm, which prompted us to take action.
The proactive monitoring, along with Home Wiz's prompt response, prevented our pipes from freezing and eliminated a significant event from occurring in my home. I highly recommend Home Wiz for installation, monitoring, and repairs of your home's critical system.
The proactive monitoring, along with Home Wiz's prompt response, prevented our pipes from freezing and eliminated a significant event from occurring in my home. I highly recommend Home Wiz for installation, monitoring, and repairs of your home's critical system.
Emilee Cocuzzo
Jan 17, 2022
Erin WOlf
Jan 08, 2022
Laurie L. Scott
Dec 09, 2021
We called because our heat wasn't working upstairs. Dan called back quickly and explained that they were booked until the new year. He recommended we call Peter Needham HVAC, and they were able to come the same day. Dan was so helpful in describing what we could expect and offered to advise us about heating systems down the road. We really appreciate Dan's expertise, patience, and honesty. Thank you, Dan!
Molly Somers
Dec 06, 2021
C. V.
Oct 03, 2021
I reached out to HomeWiz through Yelp after receiving some findings from a home inspection for a condo. Dan called me the next morning about my initial inquiry about knob and tube wiring. I called back a few minutes later to ask about a second issue identified by the home inspector relating to a potentially dangerous/deadly HVAC issue. Though HomeWiz is booked solid in my area and unable to help me immediately, Dan took the time to listen as I described the situation and gave me very helpful and valuable information to take back to my real estate agent.
In addition to that, Dan offered to explain any findings I may receive from other electrical and HVAC contractors. It makes sense that HomeWiz is in high demand! If the sale of this property goes through, I have HomeWiz bookmarked for future business based on responsiveness, generosity with time and professional opinion alone! Thank you, again.
In addition to that, Dan offered to explain any findings I may receive from other electrical and HVAC contractors. It makes sense that HomeWiz is in high demand! If the sale of this property goes through, I have HomeWiz bookmarked for future business based on responsiveness, generosity with time and professional opinion alone! Thank you, again.
Megan Ogden
Sep 16, 2021
A. H.
Feb 04, 2021
Old spaghetti wires and multiple still connected comcast boxes threatened to take us and the whole neighborhood offline during the pandemic (and a snow storm!). Comcast told us we had to rewire our antique house which would have cost a fortune. Master Electrician Howard came and removed the complex scrambled wires, reconnected the system, and got us running. Dan suggested multiple ways to save money on the system which we will pursue. We were saved a complex and costly rewiring job. Not the least expensive outfit but paying for Master Electricians is often the way to go.
Rachel E. D. Churchill
Jun 24, 2020
HomeWiz just saved us from a brutal summer of heat! After a different HVAC company couldn't figure out what was wrong with our central air and recommended an expensive replacement, we decided to get a second opinion from HomeWiz. HomeWiz came by very quickly, did a thorough diagnostic, and determined that it just needed a switch replaced and a coolant charge.
They even took the time to educate me on my whole system (and were kind enough to use simple words so I could follow along, they really wanted me to understand and not just be impressed that they understand)! With all the money we saved not replacing our system, we were able to install an attic fan to make our home more efficient. They were very thorough and professional with excellent communication and really got to know and respond to our needs and concerns.
They were also very conscientious about being in our home during the pandemic and wore respirators and maintained appropriate distance. We will definitely be using them again!
They even took the time to educate me on my whole system (and were kind enough to use simple words so I could follow along, they really wanted me to understand and not just be impressed that they understand)! With all the money we saved not replacing our system, we were able to install an attic fan to make our home more efficient. They were very thorough and professional with excellent communication and really got to know and respond to our needs and concerns.
They were also very conscientious about being in our home during the pandemic and wore respirators and maintained appropriate distance. We will definitely be using them again!
DongJin K.
Nov 05, 2019
Aviva M.
Aug 28, 2019
Ohhh boy did these guys go above and beyond. At about 4:59 PM, after 36 hours of escalating concerns about our electrical system, the whole house lost power and we couldn't get it going again. I did my best panicking and called a few after hours electricians to ask if a house fire was imminent. Most were...not helpful. "We can come tomorrow! It'll be $250!
Just to show up!" "Maybe it's dangerous? We can come next week!" We'll, after the kind lady at HomeWiz talked through our situation for like 15 minutes, she said, "a technician is going to call you. And he'll call you soon." Dear reader, Dan did indeed call us soon. Dan listened to everything that had been going on and he told us exactly what to do - which included starting with Eversource to see if they were the cause.
They were, indeed, the cause, and after about 2 hours, an Eversource truck came and fixed the corroded exterior connection to our house and viola! The power came back on. So basically, these guys saved us a ton of money, were so kind, and will be getting all our business in the future. Thank you Dan!!!!!
Just to show up!" "Maybe it's dangerous? We can come next week!" We'll, after the kind lady at HomeWiz talked through our situation for like 15 minutes, she said, "a technician is going to call you. And he'll call you soon." Dear reader, Dan did indeed call us soon. Dan listened to everything that had been going on and he told us exactly what to do - which included starting with Eversource to see if they were the cause.
They were, indeed, the cause, and after about 2 hours, an Eversource truck came and fixed the corroded exterior connection to our house and viola! The power came back on. So basically, these guys saved us a ton of money, were so kind, and will be getting all our business in the future. Thank you Dan!!!!!
Bill Wiley
May 27, 2019
Douglas H.
May 01, 2019
Melinda B.
Mar 25, 2019
Recently the heat quit working right and I was kinda in a hurry to fix it because of the weather in Boston this time of year! I called HomeWiz and the repairman named Dan came forst thing that morning. Took him a couple hours but he got it running. He was professional seemed like he knew his stuff. If I have any more issues I'll be calling them again!
Skyler T.
Mar 13, 2019
HomeWiz services my AC and checks my plumbing a couple of times a year as well. They have really good service plans that are a great idea if you're like me and don't know much about heat, AC, Plumbing, etc. I had Howard start coming out a couple years ago and to date I've had no serious issues with anything. He's always on time, schedules his appointments convenient for me, and is all around a good gentleman. I got the Brilliant service plan so I get the AC and pipes looked at and save 20 bucks on the package. Good deal I think.
Vilma C.
Feb 14, 2019
I called HomeWiz a few days ago because something was going on with my heater. I had another AC company come out the day before and they supposedly found 3 different problems. I didn't feel right about the quote so I decided to have these guys come out for a second option. Turns out the thermostat was loose on te wall and the contacts in the back were intermittent so sometimes it worked when I changed the temp and other times it didn't. Simple fix! Thankfully I had HomeWiz look at it. I'll be using them from now on. They're honest, respectful, and the price for the simple repair was fair.
Vilma C.
Feb 14, 2019
I called HomeWiz a few days ago because something was going on with my heater. I had another AC company come out the day before and they supposedly found 3 different problems. I didn't feel right about the quote so I decided to have these guys come out for a second option. Turns out the thermostat was loose on te wall and the contacts in the back were intermittent so sometimes it worked when I changed the temp and other times it didn't. Simple fix! Thankfully I had HomeWiz look at it. I'll be using them from now on. They're honest, respectful, and the price for the simple repair was fair.
Cherly A.
Jan 20, 2019
My heat went out on a cold day a while back, Howard and Dan came out immediately and fixed the problem. And then, when my heat was working intermittently a few months later, they were easy to reach and came out to my house the very next day. What a pleasant surprise when they worked around my schedule rather than force me to work around their! I have been nothing but pleased with the quality of the guys at Homewiz for their reliability and professionalism. Thank you!
Kricket F.
Dec 11, 2018
We needed work done and were having trouble getting anyone to show up. Dan and Howard were the only electricians who actually came to quote the job and had availability nearly immediately. They're genuinely decent guys and like what they do. They may not be for everyone but that's fine. They're really not the cheapest option but they did the work in a time frame that made sense for me.
I can never get electricians to follow through on their quotes so this was huge to me. We didn't want to spend weeks coordinating and appreciated they could fit our job in in under 2 weeks. My only complaint is that they put Home Whiz stickers everywhere they went... on my electrical box and heating system. When you're paying for a job in the $$$$ range, a little bit of tact is appreciated. You obviously got my business... don't push it.
I can never get electricians to follow through on their quotes so this was huge to me. We didn't want to spend weeks coordinating and appreciated they could fit our job in in under 2 weeks. My only complaint is that they put Home Whiz stickers everywhere they went... on my electrical box and heating system. When you're paying for a job in the $$$$ range, a little bit of tact is appreciated. You obviously got my business... don't push it.
Kricket F.
Dec 11, 2018
We needed work done and were having trouble getting anyone to show up. Dan and Howard were the only electricians who actually came to quote the job and had availability nearly immediately. They're genuinely decent guys and like what they do. They may not be for everyone but that's fine. They're really not the cheapest option but they did the work in a time frame that made sense for me.
I can never get electricians to follow through on their quotes so this was huge to me. We didn't want to spend weeks coordinating and appreciated they could fit our job in in under 2 weeks. My only complaint is that they put Home Whiz stickers everywhere they went. on my electrical box and heating system. When you're paying for a job in the $$$$ range, a little bit of tact is appreciated. You obviously got my business. don't push it.
I can never get electricians to follow through on their quotes so this was huge to me. We didn't want to spend weeks coordinating and appreciated they could fit our job in in under 2 weeks. My only complaint is that they put Home Whiz stickers everywhere they went. on my electrical box and heating system. When you're paying for a job in the $$$$ range, a little bit of tact is appreciated. You obviously got my business. don't push it.
Kimberly Hess
Aug 17, 2018
Kimberly Hess
Aug 17, 2018
Bill B.
Aug 06, 2018
Dan walked me through rebooting my fuse box. My hall, bedroom (and AC) phone which runs my mom's life alert and garage electricity went. I thought I might need an expensive emergency visit. I explained the situation to Dan and he walked me through resetting the fuse box including main switch and it worked. Please give Dan a promotion and a raise!
Megan N.
May 22, 2018
HomeWiz has been in this biz for a long time. Dan is the man! (Hope you enjoyed my poem) in all seriousness; they are honest, hard working and eager to please. Reasonable prices and extremely knowledgeable in their field. It's family run and they will sure make you feel like a cousin! They will take care of you. I trust you will enjoy your experience and get a few good laughs!
Megan N.
May 22, 2018
HomeWiz has been in this biz for a long time. Dan is the man! (Hope you enjoyed my poem) in all seriousness; they are honest, hard working and eager to please. Reasonable prices and extremely knowledgeable in their field. It's family run and they will sure make you feel like a cousin! They will take care of you. I trust you will enjoy your experience and get a few good laughs!
Samuel S.
Feb 16, 2018
Cost: 5.0 of 5.0
Service: 5.0 of 5.0
You get what you pay for! Sure there may be other competitiors out there with lower cost, but be rest assured that their detailed analysis will put your mind at ease. I have used HomeWiz for a variety of services for several years now. Their plans are right online and easy to choose from. The technicians are friendly and thorough and clearly communicate which services may need more immediate attention than others. Overall, I would highly recommend them!
Service: 5.0 of 5.0
You get what you pay for! Sure there may be other competitiors out there with lower cost, but be rest assured that their detailed analysis will put your mind at ease. I have used HomeWiz for a variety of services for several years now. Their plans are right online and easy to choose from. The technicians are friendly and thorough and clearly communicate which services may need more immediate attention than others. Overall, I would highly recommend them!
Samuel S.
Feb 16, 2018
Cost: 5.0 of 5.0 Service: 5.0 of 5.0 You get what you pay for! Sure there may be other competitiors out there with lower cost, but be rest assured that their detailed analysis will put your mind at ease. I have used HomeWiz for a variety of services for several years now. Their plans are right online and easy to choose from. The technicians are friendly and thorough and clearly communicate which services may need more immediate attention than others. Overall, I would highly recommend them!
Elaine E.
Feb 15, 2018
This company is for people who want a long term fix not just putting a band aid on their problem. Replacing hvacs and heaters are like 10k plus if you are fixing it for $500 you are putting a bandaid on your problem and just putting off the big expense. They warranty for a year and have a great warranty for new installs of 5 years and have acted on goodwill for their loyal clients in other instances!
Anthony S.
Feb 13, 2018
Anthony S.
Feb 13, 2018
Erica M.
Feb 08, 2018
During the recent (dangerously) cold spell, my heat went out. It could've been a disaster, but I called up HomeWiz and they came out to my home the same day. Scheduling was easy and the two hour windows they provided were more convenient than most handymen I've dealt with. I'm not a handy person by any means, so Howard and Dan were kind enough to explain what went wrong and what my options were.
I appreciated them taking the time to walk me through it -- it's something that you don't usually expect from HVAC technicians. They were patient and reasonable throughout the process. Thanks to them, my heat was restored as quickly as it could've been. I was pleasantly surprised by their transparency and professionalism, and would definitely hire them again if I ever have an issue with my home.
I appreciated them taking the time to walk me through it -- it's something that you don't usually expect from HVAC technicians. They were patient and reasonable throughout the process. Thanks to them, my heat was restored as quickly as it could've been. I was pleasantly surprised by their transparency and professionalism, and would definitely hire them again if I ever have an issue with my home.
Erica M.
Feb 08, 2018
During the recent (dangerously) cold spell, my heat went out. It could've been a disaster, but I called up HomeWiz and they came out to my home the same day. Scheduling was easy and the two hour windows they provided were more convenient than most handymen I've dealt with. I'm not a handy person by any means, so Howard and Dan were kind enough to explain what went wrong and what my options were.
I appreciated them taking the time to walk me through it -- it's something that you don't usually expect from HVAC technicians. They were patient and reasonable throughout the process. Thanks to them, my heat was restored as quickly as it could've been. I was pleasantly surprised by their transparency and professionalism, and would definitely hire them again if I ever have an issue with my home.
I appreciated them taking the time to walk me through it -- it's something that you don't usually expect from HVAC technicians. They were patient and reasonable throughout the process. Thanks to them, my heat was restored as quickly as it could've been. I was pleasantly surprised by their transparency and professionalism, and would definitely hire them again if I ever have an issue with my home.
Ben O.
Feb 08, 2018
Had H.A. English do a new boiler in my house and had Homewiz do the electrical connections. Install looks great, and it has been running perfectly throughout this extremely cold winter. I also had Joey and Stevie put in a 4-gang backbox and hook up a dimmer for a new set of lights while they were here. These days, quality work is hard to come by, so I'm glad I found this team. Next up. Air Conditioning. but I might have to wait until at least spring to think about that!
Ben O.
Feb 07, 2018
Had H.A. English do a new boiler in my house and had Homewiz do the electrical connections. Install looks great, and it has been running perfectly throughout this extremely cold winter. I also had Joey and Stevie put in a 4-gang backbox and hook up a dimmer for a new set of lights while they were here. These days, quality work is hard to come by, so I'm glad I found this team. Next up... Air Conditioning... but I might have to wait until at least spring to think about that!
Chris Dragoon
Jul 10, 2017
They are very focused on customer service. I love the fact when you call their main line you can quickly get access to a real person. They are all extremely nice, helpful, and expeditious in their assistance. My air conditioning unit abruptly stopped working, unable to get below 78 degrees in the middle of summer. They came out and ultimately fixed it.
It was expensive ($1,600), but I don't think it's an indictment on HomeWiz. its simply the cost of the parts, services, andexpertise required to fix my unit. Unfortunately, the unit stopped working again a few weeks later. Frustrated in all the money I spent, I called them up and request they come out. They informed me that "if it was anything to do with the work they did, they would fix it".
I wasn't sure exactly what that meant and I had a bad feeling they were going to say it wasn't their work that caused it to break again. Long story short, they ultimately DID fix it again at no additional charge from the $1,600 I had spent weeks earlier. I felt like they went above and beyond to fix it and so far its still in perfect working condition.
I would certainly recommend them. My only advice would be to educate yourself on HVAC's a bit and take notes when they come and do things. We didn't really document what work was done the first time. I'd recommend that HomeWiz provide the customer with an invoice of pricing and the work done for any jobs that cost over a couple hundred bucks. The owner really cares about the business and ensuring satisfaction.
I was frustrated when it broke after they first fixed it, but they served me relatively quickly and again, didn't charge me the 2nd time for any work. Even tho they had to go out and get extra parts and took a couple hours.
It was expensive ($1,600), but I don't think it's an indictment on HomeWiz. its simply the cost of the parts, services, andexpertise required to fix my unit. Unfortunately, the unit stopped working again a few weeks later. Frustrated in all the money I spent, I called them up and request they come out. They informed me that "if it was anything to do with the work they did, they would fix it".
I wasn't sure exactly what that meant and I had a bad feeling they were going to say it wasn't their work that caused it to break again. Long story short, they ultimately DID fix it again at no additional charge from the $1,600 I had spent weeks earlier. I felt like they went above and beyond to fix it and so far its still in perfect working condition.
I would certainly recommend them. My only advice would be to educate yourself on HVAC's a bit and take notes when they come and do things. We didn't really document what work was done the first time. I'd recommend that HomeWiz provide the customer with an invoice of pricing and the work done for any jobs that cost over a couple hundred bucks. The owner really cares about the business and ensuring satisfaction.
I was frustrated when it broke after they first fixed it, but they served me relatively quickly and again, didn't charge me the 2nd time for any work. Even tho they had to go out and get extra parts and took a couple hours.
Chris D.
Jul 10, 2017
Let's start with some objective truths. HVAC units are complicated and each one is unique. Not having air conditioning makes everyone grumpy in the midst of summer. So although the overall experience has been a little frustrating, I believe these guys know what they are doing and they are dedicated to their customer service. My AC stopped working.
The air coming out was no longer cool. They came on-site and were here for a couple hours. After multiple discussions, I ended up deciding on the more expensive, long term solution, spending over $1,600 to get it fixed. Unfortunately, it didn't last very long and a week or 2 later warm air came out again. I'm not HVAC expert, so I can't say for sure if they didn't do the best work or if there are simply variables outside of their control.
Whenever someone is fixing an HVAC unit that they did not build out, there are going to be challenges. Naturally, I call them up and explain. They were quite kind and considerate, agreeing to send someone out next available time to check it out again. One of the technicians was the same guy as a few weeks ago (I'm working to find his name) and I said hello. Oddly, he had zero recollection of me or the issue, but it wasn't a big issue.
I do regret not taking notes, because I wasn't able to articulate the ins and outs of what we did last time. Maybe he just has some memory issues, but it did feel like they should have notes on properties where the customer spends a big chunk of change. Long story short. they have very good customer service in a difficult industry. Locally owned business, which are always best to support vs some large enterprise.
They hire very solid technicians with pretty good people/service skills. I think they went above and beyond to service me the 2nd time, because they had to get a couple new parts and it took them a couple hours but they didn't charge me a single extra dollar. I'm an objective reviewer of businesses and would recommend HomeWiz to others. I'd encourage you to take notes, do your research, and be prepared for the possibility of everything not going perfectly.
Their management called me directly to communicate the situation and I feel they are doing as good a job as possible to do, without completely ripping out the system and installing a new one.
The air coming out was no longer cool. They came on-site and were here for a couple hours. After multiple discussions, I ended up deciding on the more expensive, long term solution, spending over $1,600 to get it fixed. Unfortunately, it didn't last very long and a week or 2 later warm air came out again. I'm not HVAC expert, so I can't say for sure if they didn't do the best work or if there are simply variables outside of their control.
Whenever someone is fixing an HVAC unit that they did not build out, there are going to be challenges. Naturally, I call them up and explain. They were quite kind and considerate, agreeing to send someone out next available time to check it out again. One of the technicians was the same guy as a few weeks ago (I'm working to find his name) and I said hello. Oddly, he had zero recollection of me or the issue, but it wasn't a big issue.
I do regret not taking notes, because I wasn't able to articulate the ins and outs of what we did last time. Maybe he just has some memory issues, but it did feel like they should have notes on properties where the customer spends a big chunk of change. Long story short. they have very good customer service in a difficult industry. Locally owned business, which are always best to support vs some large enterprise.
They hire very solid technicians with pretty good people/service skills. I think they went above and beyond to service me the 2nd time, because they had to get a couple new parts and it took them a couple hours but they didn't charge me a single extra dollar. I'm an objective reviewer of businesses and would recommend HomeWiz to others. I'd encourage you to take notes, do your research, and be prepared for the possibility of everything not going perfectly.
Their management called me directly to communicate the situation and I feel they are doing as good a job as possible to do, without completely ripping out the system and installing a new one.
Spencer Christensen
Mar 28, 2017
Robert Panner
Mar 21, 2017
Great company! I was looking into Nest thermostats and who installs them in Brookline and stumbled across this company. They came out and determined that I did not have a common wire to power Nest. They gave me a price to run new wires but also other thermostats that would work with my current system. I now can control my thermostat, lights and window shades all from my phone! Super slick! Their team is incredibly professional, I had an issue with one of the shades 2 weeks after and they sent a tech out that day to make it right under warranty!