TSC Restoration, Inc.

I was very pleased with the work performed by TSC Restoration. From start to finish, they communicated with me throughout the process and did several readings to ensure that the water damage was mitigated. In addition, they coordinated the asbestos abatement and demolition of damaged areas with the abatement company. All work went without a hitch. All personnel were respectful, professional, and knowledgeable.

DO NOT USE THIS COMPANY! These folks are thugs and thieves. We needed service for a small leak from water damage. Service Pro quoted us approx $2,200 but couldn't do the work in time as we were closing escrow on the home. These rip off artists came to our home, late, and verbally told us top price would be $3000. After signing about 30 pages of documents at 11pm.they did the work.

Nearly a month later they sent the bill which was more than $6,500.00! When we tried to discuss the bill they harassed us with calls, put a mechanics lean on the house. I knew immediately this was how they do business. I never write reviews that are negative but further customers need to be aware of this unethical company. I now see there is another review just like mine. I plan on reporting this case to the better business bureau for more investigation.

We were shocked at the bill! (over $6,000) Not what we expected from the "contract" we signed. ( i.e.: There was no way to know they were going to charge us $750 to clean their equipment!) Because they came after hours (after 5) we were charged double. That was not made clear to us. They charged us to extract the water from the wet rug, the technician to come to extract the water and a 100% fee for after hours for the same thing.

So to suck up the water (about an hour of work) we were charged $1,054.34. They left humidifiers and fans for 3 days and that was $2,640. And then $519.06 to bring it in and out! And $750 to clean it afterwards! They wanted to charge us $500 to test for asbestos (our house was built in 2000) or they wouldn't open the walls! So I said no and hired another company who ripped out walls, put them back, fixed the plumbing and repainted for half the price. But because this company came out the first night, we had to pay them the $6,000. If you are made of money, go ahead and hire this company.

We experienced a flood in our home. Of course, it didn't happen during business hours. Edgar was in our home taking care of the problem quite quickly. He walked us through the processes and helped prepare us for what is next. He also kept us apprised of when he would be here. Thanks Edgar!

TSC is AMAZING! My moms house flooded in the middle of the night and she didn't realize it until about 5am when she got up. She called TSC and Edgar came out. He is so friendly, very personal, informative, patient, kind, understanding, etc...My mom obviously was overwhelmed and Edgar was so patient with her. He explained several times how everything was going to work, what was going to happen and when.

He told us to ask any questions we had and he would answer...and he did. We probably asked several repeat questions but he never seemed annoyed or irritated. After he removed all the water, he called in his team. They showed up with smiles and good attitudes. We were introduced to Brian, Jose, and Alfredo. They went straight to work setting up the machines to dry out the walls.

When they were finished Edgar explained he would be back with the team tomorrow to start moving the furniture and anything we wanted to be stored in their warehouse. We went to work and began boxing and bagging all the things my mom wanted to keep within the house and not be taken to the warehouse. Anything that we did not bag or box, Edgar's team did.

It was sooo amazing! They came back the next morning on time and this time we met Marco and Tina (the packer...she's awesome!) They packed everything up and the furniture. They didn't rush us, they were respectful and kind. They gave us a receipt everyday they were there, explaining what was done. They took pictures of everything and documented any damage.

Edgar said that the abatement team would be coming to do the demo and that we would see him later after everything was done but that we could call him any time.

We can't say enough good things about Edgar, his work ethic, kindness and empathy as well as his amazing team! We would recommend them to anyone and we are fortunate to have met them...they feel like family.

Thank you Edgar for your speedy arrival and professionalism.

Wes and Caleb did a incredible job helping us out! They were here while we were still flooding making sure the damage was minimized as much as possible. They took care of everything and made sure we would be back to business as usual as quickly as possible. I can not ask for anything more than what they have done! Super clean as well!

The TSC TEAM was absolutely excellent. My water-home flood was a major project. EDGAR my first contact arrived within two hours of my initial report of this incident. He displayed a complete expertise of the job and patiently explained everything to me. I am 72 years old and he assured me that everything would be coordinated with TSC & the insurance company.

He is a handsome intelligent young man and an asset to TSC... I was in the Army and my personal quote is "MISSION ACCOMPLISHED". Thank GOD, JESUS & THE HOLY SPIRIT... AMEN
The professional team was EDGAR, ALFREDO, CALEB, BRIAN and MARCOS...

We were out of state when a water line broke in our rental. TSC had someone on site within a few hours of my call. Everything was moved, covered or otherwise protected. Once everything was dry, they were prompt to provide a very competitive estimate for repairs. The repairs were completed almost a month earlier than agreed. The project manager, Paul was responsive and understood our concerns. Wes was our first contact and stayed engaged throughout the process. Becky was helpful and patient as we worked through the documents electronically. I would recommend TSC and the staff for your project.

Thanks TSC for the restoration of our kitchen. The work was professionally done and turned out beautifully. I would recommend you (Dean, John P. and Paul Hart) to anyone that is in need of your services, you guys are the best. Our kitchen looks totally different. Thank you again.

We were SO happy to have run across the fine folks at TSC Restoration. Edgar could not have been more professional, compassionate & understanding of what we were going through with respect to our severe water damage. He took the time to thoroughly explain the process which helped to put us at-ease. Pricing was more than fair & response time was lightening quick. If you ever find yourself in a bad situation regarding water damage to your home or business be sure to call TSC Restoration. They're a class act!!

TSC is the company to call if you ever have a water leak. I contacted them and John Paul, VP, called me right back and came out to my house. He got a crew there right away. The water restoration crew (Robert, Edgar) were hard workers and got the mess all cleaned up. I had just had major surgery and they took care of everything so that I did not have to unpack kitchen cabinets or move a thing. Wes, VP, came out within a few days and met with my insurance adjuster so that the process would run smoothly. Wes was friendly and professional and helped me navigate that process.

The restoration crew (Marco and Alfredo) along with their Project Manager Paul were wonderful. They did an excellent job of fixing the dry wall, painting my whole kitchen and painting the new kitchen cabinets; my finished kitchen looks beautiful. Not only are they competent but they are very friendly, professional and trustworthy. Throughout this whole process I contacted John Paul numerous times about the process or with my questions. He was so responsive and easy to work with and made this whole process run smoother. If I ever have a leak again I will definitely call TSC as they are the company to go to.

My positive experience started with the VP John Paul and VPOperations Wes. Both gentlemen were responsive to my questions, requests, and on time. The first part of our water damage is just about complete. High praise for Alfredo and Marco who did most of the drywall, drying out, and painting. Arrived on time, respectful, excellent work product, and cleaned up each day. The second part of job rebuilding wall in closet and bathroom repair should start next week.. The company to date is well organized and staffed.

Edgar was extremely accommodating and professional. There were all kinds of scheduling issues on my end for the week that we needed servicing and he was so flexible and communicative. The work was completed efficiently and thoughtfully. Even my dog loved Edgar! Thanks TSC!

Cannot say enough about the professionalism and availability of TSC Restoration. Discovered a leaking water heater at about 11 pm and Robert responded within the hour and worked hard to assess the situation and put my mind at ease! He was back bright and early the next day to start taking care of what was a bit of a disaster in terms of water damage and flooding.

They worked long, hard hours and expeditiously handled quite the mess. They also make it easy for you to continue your daily work (i.e. Don't have to be home all day) and communicate extremely well about cost, insurance, progress, EVERYTHING. They also make sure you understand what's going on and go out of their way to make you feel knowledgable and comfortable. Robert and Edgar five star service! Project is still not complete yet but I look forward to the final product, thank you!

It all started with a couch fire. We contacted different companies but decided on TSC Restoration in San Diego. They were great. The workers were very professional and courteous. John Paul and his crew, Alfredo, Marcos and Paul were outstanding. Without hesitation we highly recommend this company.

I had a flood at my house from my washing machine and it ran from my laundry room into my kitchen and a bathroom. I called TSC Restoration and they came right out. They started to dry everything right away and put equipment in place. John Paul is very easy to work with and has helped me through this process so far. I can't believe this happened at all but it is sure nice to deal with professionals like TSC. Thanks for taking some of the pressure off of this experience.

We were referred to TSC by our insurance agent. This company was on the spot in our time of need. We were gone on a vacation for 10 days and came home at 1:30 am to a home that had 4 inches of water thru out our 3800 SF home.

Robert was our main technician for the flood and 10 stars to him!!! He worked thru the night until 10:30 the next morning to get the water out of everything carpets, pads and drywall.

Our insurance company was out the next day and said we needed to go to a hotel AGAIN!!! And that all of our items needed to be packed up moved off site cleaned and dried.OMG we just got back from vacation

Edgar is an angle from heaven with his pack out crew walked us thru the process step by step and hell it was like moving again!! We even went by the warehouse where all the work was being done on the contents and what a 1 class operation they have going on.

There must of been 100 vaults of stored contents from other projects. We met with Wes for the home repairs and he worked very hard on a settlement from the carrier to get our home restored. We were in a hotel for 60 days while the repairs were on going . The house looks like new again. Tsc crews were great helping us redesign some layout issues. Eli from the cabinet company made the most beautiful set of custom made cabinets. All in all worst possible thing that could happen coming home from a vacation but the final project was worth the wait!!! Customer for life will use again!!!

Thanks TSC !!! 5 stars to you and the crews

Had a small fire which turned into a major flood after our fire sprinklers went off inside the home in our kitchen and ran for 1 hour before fire department could turn it off. I don't wish this on anyone. Our insurance sent us out a company they wanted us to use. 1-2 hour into the job we realized this project was way over there head.

We contacted TSC Restoration and WOW these guys know how to take care of business. We have a very high end home with furniture that has been collected from all over the world. This company packed everything up in 2 days and took it to be cleaned and stored in a offsite storage. Edgar and his team make you feel special and take time to explain the process!! Came back cleaned and looking like NEW!!

There repairs were AMAZING and you could not tell that anything happened. Our home turned out to be a show piece of the neighborhood :)

Wes is great!!!! he worked with out carrier to get everything covered and then some. Our estimate from the carrier was low to say the least and TSC stepped in a got it all settled. Nice to know there are companies still out there that pride themselves in CS and quality work. Thanks again TSC Restoration!! We know who to call if we ever have another insurance issue. PS I hope it never happens again !!!

TSC worked on my father's business after a flood last year. They were awesome! My dad was extremely happy with the work and appreciative about TSC dealing directly with his insurance company. Thanks for making a hard time a bit easier!

TSC worked on my father's business after a flood last year. They were awesome! My dad was extremely happy with the work and appreciative about TSC dealing directly with his insurance company. Thanks for making a hard time a bit easier!