Brian Wear Plumbing

I have never had a worse customer service experience than the incredibly rude woman we spoke to at the front desk after the tech came out to our house, didn't perform any service, and tried to charge us.

I'm assuming it was Brian's wife, who was rude at the front desk by the way Brian responded. He said: "I suggest you find someone willing to work for free, good luck." No service was performed, Brian. Not sure what we are paying for.

I'm sure Brian is going to respond to this review as he has for other bad reviews saying things like "well you're a liar" or "we do good work, just look at our other reviews." Don't listen to them. Pretty sure they are deleting reviews.

What happened: We called to schedule an appointment for someone to come out and diagnose our toilet and shower leak so we could give the diagnosis to our home warranty company. Our home warranty requires that we send them the diagnosis before beginning work or they won't reimburse us. I specifically stated that all I needed was a diagnosis of the issue by a licensed individual so that I could take that information to my home warranty company to see if they would cover any work that may be required.  We were told the diagnosis would cost $80.

The tech came out on March 22nd and said he WOULD have been able to diagnose the issue for the $80 if we had the toilet removed and had cut a hole in the ceiling before he arrived. They didnt inform us of that when we booked and it would now be close to $400 for the diagnosis to cut the drywall and move the toilet. They also couldnt just take the toilet off, they had to fix it that day which we didnt want because of the Home Warranty. He left without doing anything.

We called seeing if they could come out after we removed the toilet and cut the hole and they said it would be another $80, even though nothing was done the first time.

$160 total isn't the problem, and we would have used them for the service after the home warranty approved it. We also would have paid 2 service fees if needed....if they had responded kindly when we called. The problem is the manager of the front desk accused us of scamming them and said she was tired of dealing with us. It had been 2 days since the tech came out and we hadn't ever talked to her, she had just heard we called in. She then became angry that we gave their number to the home warranty company, which we didn't. The home warranty company must have found them on google.

This all could have been avoided if they would have just told us how much it was to get a diagnosis upfront and kept level headed when we asked what the next steps were. She could have pleasantly said no to the tech coming back out for the orginal fee, but she chose to be incredibly rude.

I understand losing us as customers is a small loss, but in Columbia, word of mouth is everything to a small business like yours.

This plumbing company is truly exceptional. They responded promptly, arriving within an hour of my call. Their thorough assessment of my water heater issue, coupled with clear explanations of available solutions, was impressive. Opting for a new water heater instead of prolonging repairs proved to be the right choice. They swiftly arranged delivery and installation, demonstrating efficiency while ensuring we understood every step. Bob and Darrell's kindness, politeness, and extensive expertise further elevated our experience. I wholeheartedly recommend this company, deserving of more than just five stars. A delighted customer indeed! Many thanks.

The guys were very friendly, professional, punctual and informative. Let me know what they were doing and what needed to be done. I couldn't have asked for a better service! Prices were as expected, no surprise. They will definitely be my go to plumbers from now on! Service: Plumbing leak detection

Very responsive and courteous. Called a little after 8 am and the issue was resolved by 10:30. Nothing was done until I understood the price and scope of work. The plumbers treated my house as their own. Hands down a great staff, from the office to the techs. Billing was super easy and very understandable. Will continue to use them again and again.

Everyone I spoke with through their customer service line was professional and helpful. They asked for pictures prior to servicing so they could make sure their technicians arrived with the correct supplies for the job (toilet replacement). The technician (Bob) explained things well and gave me the price to the penny before starting the job. They were quick, clean and a pleasure to deal with. Will use again!

Two servicemen showed up on time worked hard communicated well and installed a recirc pump for our hot water. Fine job highly recommend Brian Wear plumbing Will use as my go to plumber!

Bob and his team were amazing again! They are very fast, thorough, and fun to work with. I'll keep their number on speed dial. I can't thank them enough for always fitting me in their schedule and completely the job the same day. You guys are awesome! Services: Drain cleaning, Shower repair, Faucet repair

Bob and a trainee came out, they were both extremely professional and efficient. They ended up charging me less than what they suspected they may need to charge, so I would say they are honest as well. Also, work was top notch. Highly recommended.

We had a significant back up in the floor drain in the laundry room. Tyson and Billie were knowledgeable, capable, professional, and great communicators. They explained everything and gave us a good estimate with instructions for our next steps. They are coming back with a camera to give a better diagnosis. It has been a very stressful, expensive experience and the people at Brian Wear have significantly eased the burden by providing prompt, quality service. They feel like people we can trust.

Devin and his partner quickly solved the water pressure problem in our kitchen and only charged the standard fee for a visit, which included clearly answering questions about other pipes & potential problems. They knew more about the kitchen faucet than the plumbers (Wallace plumbing) that originally installed it. They came wearing masks, which was much appreciated. Highly recommended!

I have used Brian Wear Plumbing for everything from maintenance to new installation/remodel for over a decade. They take the time to address your concerns and explain what they're doing along the way. If you want to really be treated like family and have peace of mind with all of your plumbing needs, these are the guys to call. Services: Drain cleaning, Toilet installation, Water heater installation, Water heater repair, Faucet installation

Able to come out the very next day for routine maintenance. Tyson and Billy where great, excellent communication, knowledgeable, efficient. The installed a new toilet, shower head and faucet, and got a sluggish sink and toilet to drain and fill faster. The team was able to bring the supplies to us (ie the new toilet, faucet etc saving us the trip to the hardware store)!

For the one part they didn't have, they went straight to the store and back without stopping for another job or rescheduling for another day. Call these guys if u need to get something done and don't have time to waste.

Brian came out and not only addressed the water leak, but immediately noticed an issue with our water heater vent that was allowing carbon monoxide in the house. Real life savers!

My kitchen sink was draining really slow or not at all and after talking to the crew at Brain Wear Plumbing they recommend a drain cleaner called endure. It really worked and now my sink drains just like it is supposed to.

They went out of the way to help me even when I was outside of town. People closer would not return my calls but Brian wear plumbing kept me informed and got the job done at a lower price than I expected. I appreciate their help a lot!

We've known Brian for over 20 years. He has worked for us many times and always does a great job. His company is fast to respond and he and his crew are very professional and friendly.

Brian Wear did plumbing when my new home was built in 2015. The water heater started leaking in 2018. Brain replaced it for me under warranty. Always dependable and cheerful!

We have used Brian Wear plumbing for all sorts of jobs over the last four years. They always are prompt, professional, and are willing to help me figure out my plumbing problems! I always recommend them when a friend or neighbor is looking for a plumber.

Best plumbing company in town! I have referred Brian Wear plumbing too many family, friends, and clients. I am always confident he will take great care of them. I would never consider calling another plumber.

I have used Brian Wear Plumbing for all plumbing needs for over 15 years. They are always very prompt, courteous, and willing to work at times that are convenient for their customers. They never perform unnecessary work and cost efficient. I would highly recommend them.

Brian Wear meets and exceeds my requirements for a plumber: easy to reach, returns calls, reliable, dependable, knowledgeable and reasonable. What else could anyone want in a plumber- oh, yes, personable, and he's that too!

As an architect I interact with a lot of people in the construction industry and I demand that the people I work with are complete professionals. Brian Wear and his staff are knowledgeable and professional. Not only is Brian Wear someone who I recommend to all of my clients, he does all of the work on my personal residence.

We built our home in 2006. We started in April and chose Brian Wear as our plumber. Brian was fantastic to work with, his rough-ins were accurate, his finish work was clean, and he was fast and prompt. If we would build again, he would do the job.

Brian, I would like to take a minute and let you know how much I appreciate you. You return my calls promptly and either give me good advice or get the job scheduled. Your [rates] for services are very fair, and I don't have to check back on you.