Emergency Plumbing

The only reason I am writing this review and giving 5 stars is the respect I have for their Technician Zack. I cannot speak enough to his level of service and going above and beyond to make a situation right, which I respect. The first technician came for a repair that I paid a surcharge for the emergency visit as they were the first people who could get out same night and he did so quickly, but was there for roughly 5 hours.

Without getting into detail the job was not completed and there was back and fourth over why this was not completed. We had differences of opinions. Regardless, Zack came out the very next day to address the problem as a lead. I requested to only work with Zack after the level of service he provided. Once again, I would have left a one star review but I cannot speak enough to someone making the situation right.

I do believe there is a potential for a partial refund as well, which truly would make the situation right all around. I was quoted 350-450 for the same job if I could wait until Thursday. The final fix was done Friday. I was unavailable after work Thursday but regardless, I feel I should have a partial refund as the emergency aspect and surcharge really should not apply if the job was completed after the fact as I could have just waited.

In the companies defense, the original tech was offered to come back out and fix it. I was very concerned by this and after meeting Zach, I denied this request and only wanted him. However, there was many concerns on why I did not want the original technician back out to my household. I want to once again address I would behoove anyone to utilize their service and I personally believe Zack going out of his way to address my concerns and fix the problem, with excellent customer service, warrants a fix from a 1 star to 5 star review.

To the Owner, you have a really good employee in your organization. I truly do hope for a partial refund as well but regardless pleased in the fantastic service provided by Zack.

My husband and I had a great experience. My "do it yourself husband" created a major plumbing accident in our newly built home days after moving in. Of course this happened at midnight. We called as we needed help and Ian from Em Plumbing arrived as fast as he could. Not only was Ian a great plumber, he is a great human being. He was respectful, polite and prepared.

I highly recommend using Emergency Plumbing. As far as cost, we felt it was very fair, reasonable and well deserved. Please don't hesitate to call them. We have dealt with many trades and this has been such a great and positive experience.

This is best plumbing company by far they know what to do and are fast and very informative through the process. I have used them 2nd time and best call we made they helped repair and replace main sewer lines and all connections for our Restaurant and Hotel, honesty and integrity go long ways and I would highly recommend anyone who needs help with any plumbing issues to call them.

My hot water heater went out on thanksgiving day. i have been trying to get emergency plumbing to fix my hot water heater since 11-29-2019. the water heater is still not fixed today is 12-6-19. that is 8 days. YOUR EMERGENCY IS NOT THEIR EMERGENCY. The first thing they did wrong was send an unqualified tech to my house. Then they lied to me about when they would show up. told me they would be at my house at 9am then didn't arrive until 1:30pm then couldn't fix my water heater. they left all the parts from the water heater on the ground in a mess. then when the part showed up they told me it would be 3 days before they could come install it. terrible customer service.

Had a plumbing emergency at 3 am. was told 2 Hours at the latest, it's 7:30 now and they just called saying they can't come out till noon. Maybe take the word emergency out of the name for this company.

This is the worst service i have ever received. i was out of hot water for 10 days waiting for this company. i finally had to get someone else to do the work. DO NOT USE THIS COMPANY. read all the reviews most of them are negative. they told me they would be at my house at 9am then they didn't show up till 2pm. they sent an unqualified tech to my house and he broke my control unit when he disconnected it. then didn't order my part for 4 days. WORST COMPANY EXPERIENCE IN MY LIFE AND I'M 40 YRS OLD.

Emergency plumbing blocked my garage for at least 2 hours. I called Robin to explain the problem and she never called me back. With their van parked like that I could not back out of my garage so I could not leave. I'm glad there wasn't an emergency. Shame on emergency you could have at least had the courtesy to call me back and apologize I will never use your service.

This company was at our apartment complex using heavy machinery, blasting country music, and yelling back and forth until 1:30am-2am for a week straight. The city came out and told them they can't do that and they ignored them and broke the law anyway. If any building's management doesn't want problems with the city, hire another company.

BE AWARE, this company will charge you a "service fee" without performing any services. I scheduled an appt & company was due to show up in 2 hours. I cancelled within 1/2hour of making appt they would not refund the fee. I was never told it was non refundable. Employees are not trained to explain what fee is for.

I had Emergency Plumbing LLC come out when I was having a problem with my water softener and they were great. The two people I dealt with were very wonderful and gave great customer service. They ended up having to replace the water softener, but I appreciated how they followed through on doing everything they told me they were going to be doing.

We are an automobile dealership and we had a vehicle run over our main water supply for the street and needed immediate help as we had no water when we showed up on Monday morning. We called Emergency Plumbing and they were here to help within 30 minutes. They fixed everything properly and very fast. I would recommend this company to anyone who needs any plumbing service.

Very polite and honest. Repaired my shower fixtures rather than having to go out and buy new equipment.

It is very important to know a plumbing company that has reputation for quality and honest work!

Just, thank you. So much. Edmond is amazing, your company is amazing, you guys saved the day.

I give 5 stars for not only Emergency Plumbing but for the owner. He was the best boss I ever had and the best and only father figure I had. He is a great guy. And I wouldn't be where I am at today if it wasn't for Emergency Plumbing.

Great company. Keith is a great plumber who delivers professional quality service.

My background is customer service and find it is rare in Arizona, but I was very pleasantly surprised by Emergency Plumbing. They said they'd be here, they were on time, diagnosed the problem. He was back on Monday morning and finished, and you really can't ask for more then what they provided. The office staff are also extremely courteous and friendly.

My experience has been professional and very responsive. Emergency Plumbing was referred to us by our home warranty about six months ago. I have a few properties. They come to do the work very efficiently. The staff is also very courteous, professional and responsive. Hopefully we don't encounter any problems, but if we do, we'll call them again. Keep up the good work!

Always ready to get the plumbing problem solved. When other plumbers are sleeping this company has them available. I highly recommend this service. A service with a smile, even at 2am in the morning.

Plumbing is expensive. It's all about how long they spend fixing your problem. And herein lies the excessive costs. #EmergencyPlumbingArizona has over 30 years of experience, and how this translates to your wallet, is less time on the job Figuring out and more time Fixing.