Solar Advantage

Buyer Beware! During the month of December 2021. My solar powered home stopped producing energy. I contacted Solar Advantage to report the outage, I received no phone calls, no call backs and no answers on there office line unless I selected the sales option then someone picked up (bad customer service). Finally I decided to contact a third party Solar Contractor to investigate (at my own expense), why my solar powered home was not producing energy.

Upon discovery they took photographs at the peak of my roof showing burnt wires in soladek box and safety features were bypassed and not installed correctly ( workmanship and property damage), After this new evidence was brought to light I sent a certified letter to the owner of Solar Advantage (Mr. Clewis), He never responded, but he received the letter via tracking from USPS.

During the Month of Jan 2022 his operations manager met with me "Lamont". I asked him to honor his companies 10 year workmanship warranty and compensate me for the $250.00 I laid out to the other company. His response was "We can fix it for $600.00", no admission of guilt, simply put without saying it. We are not going to fix this for $0., thus violating the terms of my contract ( my opinion).

Fast forward that was the only time I have heard from anyone from Solar Advantage. I have all the findings, detailed texts from Solar Advantage installers, bills and before and after pictures of what services and cost needed to be done by my NEW solar contractor who has been nothing less than amazing. In closing if your looking for quality work, someone who is going to honor the terms of the contract, and do the right thing when your time of need arises, my friends look elsewhere, and take your business somewhere else, because this company has a growing number of complaints on BBB and elsewhere, don't take my word for it look around you'll see.

Also the owner in now stating corrosion was to blame (photo attached), burnt wires, burnt terminals, and wiring inside soladek was wire nutted instead of ran through code compliant mini breakers, causing the wires to catch on fire damaging my solar property ($3500.00 loss) In my opinion workmanship is to blame, based upon discovery.

The whole process took too long. They didn't communicate with our local utilities company well and we are not able to use the installed panels for a few months before getting approval. The rep promised to talk to her boss to compensate our loss, but disappeared afterwards. The production is way below what's designed for (~60%). Really disappointed!

Solar Advantage did a fantastic job from start to finish for the installation of my solar system.

Service, no games or tricks, not attempting to increase the price after signing the contract, as meny do. On the contrary, I received better panels then I signed up for. Work was done on time, as agreed upon.

Couldn't be happier. Lamonte was extremely helpful and Fernando was so polite and knowledgeable ty guys

Great service, great product, no gimmicks. Delivered better system than signed up for, on time as prommissed.

Put $40,000 worth of panels on my roof. 1 year later 2 panels are broken. Tech comes out and don't hear from them again. Call them out again, we have no record of your service call from January. I assumed panels are ordered and waiting on the new panels, no they didn't order anything or submit my warranty claim. So another tech comes out 3rd one fix the problem with electrical that they messed up during install and charge me $750.00. Tech takes 2 panels off roof that are broken and sits them in my garage, he quit and nobody bothered to start warranty claim again.

So I sit with underperforming system that I've been waiting since January to be fixed. Now they want me to call and give them the info from the panels so they can supposedly start the work to replace my 2 panels. Can't ever get ahold of anyone. Csr said she emailed entire company and not 1 call back. Stay away use someone else for your solar work

Short and sweet: work quality is good, stay on top of process. I was really happy with my original interactions with this company, the company reached out, we got the ball rolling in January. I started the loan process in February and the company started the permit process. The permit took over 6 weeks because they failed the permit submittal twice.

After the issues with the permitting, they fired the person who was doing the permitting and finally got it finished. Then the loan company we used started charging us to repay the loan before the solar panels were even up so we were paying for our electric and our loan. We got reimbursed for 2 months of the loan from the owner which I appreciated.

Then the company installed the panels. The crew who installed were good but didn't follow the plans. They sent out a service guy who didn't fix anything and failed inspections until the original crew lead came out and finished it. Then we got caught up in a lot of office turnover which made the process longer. After that, we dealt directly with the owner who made sure it was all completed properly and made sure everything we needed was completed. I would have been happier if it hadn't taken so long and we could have earned some of the energy credits earlier on.

BEYOND DISAPPOINTED! REGRET DAILY! We are and have been paying MORE with having solar than had we never installed it which Instill can't understand. We were taken advantage of and totally mislead. We trusted the sales rep and his recommendations given his proposed experience and promises. He reviewed several months of our electric bills therefore he knew what we would need to benefit from solar.

We are now close to 2 years into this and again paying MORE than had we never done this. Also, we are still with ZERO resolution or explanation as to why and the inability to speak to anyone to help rectify this or help us understand how we are in this scenario. We are currently paying the monthly loan for the solar panels in ADDITION to a high Duke energy bill which we were promised would not be the case.

We are unable to consistently get in touch with ANYONE in this company to try to help us. The few times we have been able to speak to a live body or have someone return our call, there is zero follow through or guidance. Ultimately the people we have spoken to are no longer with the company to include our sales rep, lead technician and manager which is overall a concern in itself.

God forbid the owner or current manager get back to us?! After approaching this in the most patient and appropriate fashion and getting no where, we are left with nothing more than to seek legal advice and contact local news channels because WE NEED HELP and this is not financially sustainable for us or fair. I regret everything and ever believing / trusting a word they said. BEWARE OF THIS COMPANY!

I had an awesome experience with Solar Advantage! Their rep, Patrick Opacki, is knowledgeable, friendly, and responsive; everything you'd want in a rep!

From the first time I met Adam Barnes, I knew I had found our solar provider! He was courteous, knowledgeable, and helped us find a solar package that fit both our needs and our budget. Their service was outstanding and installation was quick and on time. Excellent business!

I got solar panels (micro inverters) installed last year. Been absolutely amazed by the power, as for the eval, quote, installation and financing it was super simple and had great communication with Jason H. In fact before I signed the docs there was a better deal and a better interest rate avalible and he made sure I was able to take advantage (pun intended ) of it!

Also I had 4 other companies give me a quote on panels and they were the most professional, upfront and best deal. Def reccomend u give them a look if ur considering (and you should I mean we live in the sunshine state y'all!) Lol I feel so good not paying duke energy (except grid feels)

I spent at least 6 months researching solar panels, inverters, watts per panel, price per watt, system size, breakeven period, tax credits, tax credit rollovers, solar companies, reputations, and installation prices. I narrowed it down then met with 3 companies. Hands down, Solar Advantage was undeniably the one and only choice! Unlike the other salespeople, Patrick was very knowledgeable and professional, and the prices were very fair (I assume this is due to minimal middlemen and honesty). And, if you're lucky enough to have Diego and his team do the installation, then you have hit a home run!

This team goes out of their way to ensure every little detail is perfect! The panel layout is beautiful, and when installing the meter they respected surrounding landscape, asked my preferences, drill holes etc. are patched and camouflaged, they even relocated a wall mounted water hose that was in the way. Do the planet and your financial future a favor! I very highly recommend Solar Advantage!

Our panels were installed in August 2017. In 2018 we had 2 months of credit from Duke and our average electric bill was around $9.95. In 2019 we had credit for 4 months and our bill has been being $9.95. The installation went as explained, their service has been prompt and any and all questions have always been addressed. I did my homework on solar installation and asked tons of questions from other companies as well. All our needs were met by Solar Advantage. We highly recommend Solar Advantage. Doug and Debbie Fullwood

Solar Advantage installed our solar panels in October 2016. John was great to work with and his proposal offered us a great price with good quality equipment. Our power production has been right in line with his estimate the last 4 months. The install team was professional and did a great job on our flat roof. Would recommend this company to a friend!

Got the 8k on my roof and it sweet as we use to be on balanced bill so had a 120 in credit so basic no electric bill since last June in fact we got a surprise 56 bill but that not due to the solar but my Trane 20xli indoor condenser leaked so it was due to that but always sterling work on the system so no problems as purrs as long as long as the sun is out

The provider provided me with pv production charts over a 25 year span based upon the type of panel used. Also, a shade analysis chart, pictorial views of various panels and there production output, a utility energy summary report, a cost of doing nothing report and finance options. They took the time to explain the system in layman's term for better understanding.

We bought our first home back in 2014 and it didn't take long to notice increasing utility bills. We interviewed a few solar companies and we're very happy that we chose to go with Solar Advantage. From beginning to end, Martin and his team educated and explained everything - no hard sales pitches. Now out 9kw installation runs like a dream and instead of dressing out electricity bills.we look forward to seeing how we are saving on a monthly basis!

I worked with Martin and Solar Advantage to install a 5-kW PV solar electric system at our home. We had previously contacted another installer that basically said there was too much shading to do anything on our property. Martin leveraged his training and prior experience to come up with a layout that included 26 panels on the back and sides of our home.

Very good Solar Company I am very happy with the work performed. I had a very difficult roof to work with being cement tiles and of course I was worried about possible leaks as the roof had to be accessed. There were no leaks, the workers performed the task carefully and the panels look great. I would recommend this company for sure to those who are looking to install (PV) Solar Power.

Martin and Team at Solar Advantage did a PV solar system on the roof of my house. We have been extremely happy so far with the system. This system was designed to be fully monitored online, and I did a lot of research on the panels and converters and the installation before I chose Solar Advantage.

Solar Advantage installed 42 panels on my roof in December 2015. They did an excellent job and were very easy to work with. My system is working well and providing more power than projected. I have no hesitation in recommending SolarAdvantag Overall A Price A Quality A Responsiveness B Punctuality A Professionalism A

We contacted Solar Advantage requesting help with solar panel removal. Martin Clewis responded promptly and provided an estimate to remove our old solar hot water panels and solar pool panels. The removal schedule was coordinated with our roofing contractor. The workers were professional and careful at our house. We would not hesitate to use this company again.

I am very happy with the work performed. I had a very difficult roof to work with being cement tiles and of course I was worried about possible leaks as the roof had to be accessed. There were no leaks, the workers performed the task carefully and the panels look great.

Martin came into a foreign and challenging environment to pull off the installation of the decade. Our community development operations were in Lavanneau, Haiti. This location has no paved roads and is miles away from any power grid.

I worked with Martin and Solar Advantage to install a 5KW PV solar electric system at our home. We had previously contacted another installer, that basically said that there was too much shading to do anything on our property.

After researching different solar companies we chose Solar Advantage because they seemed to be the most knowledgeable and professional of any of the companies we interviewed. Their staff lived up to our first impression.

Solar Advantage provided great customer service and installation. They provided a quick turnaround on services and answers to any questions that we had. Reviewed many solar companies throughout the area, no need to look any further.