Thebco

Jason and Jacob Schmidthe were our installers and both were very polite and did an excellent job installing our windows and patio door. It was a big job, they did every window in the house and my wife and I are very happy with the end result. I would recommend Thebco to any and everyone. Services: Sliding glass door installation & replacement, Window installation

We purchased new windows to replace our old drafty ones. Mark and Mike were our installers, they did a great job. I would most definitely recommend THEBCO to anyone, looking to replace their windows. Service: Vinyl window installation & replacement

We ordered our window last fall. The sales representative was friendly, knowledgeable, and efficient. We were warned that supply chain issues might affect when we got our window, but we were contacted throughout the process so we never felt forgotten. We just got our window installed this morning and it was fast, professional, and exactly what was promised. The installers, Mike and Mark, did a great job and left no trace. I would recomment this company to anyone who wants excellent quality products and workmanship.

I recently had two basement windows replaced by THEBCO. Specifically, Brandon, came and did a fantastic job with a very tedious basement window replacement project. He very methodically planned out the demo and installation. I was pleased with is attention to detail, his skill and his cleanup! I am very pleased with the quality of the windows and of the installation.

My old 1950s era basement windows were quite the project to remove. The new ones slipped into place and voila--I have some new workable windows where nothing had been working for 25+ years.

I used Thebco to replace a number of windows in our 28 year old home. The initial consultation was stress free and authentic - it was not a hard sell like so many other window companies in the area. The team that installed the windows were great guys - professional and timely. They cleaned up after themselves each day and made sure we were 100% satisfied.

The owner (Jim) actually came to the house to make sure we were satisfied. That is rare in today's business environment. I cannot say enough good things about this company. Great job!

The service was excellent, everyone involved was pleasant, helpful and efficient. The installers Mark and Mike went beyond the basic installation and provided my wife and I with a narrative of the installation process, which was helpful in making future decisions re new windows. Additionally, they thoroughly cleaned the work area as well as the assembled product. We appreciate the service and would not hesitate to use them in the future.

We had a wonderful experience using Thebco. Due to the pandemic many materials were backordered and it took a while for our windows to come in, however we understood that was out of their control and they were in contact with us always giving us updates. Once our windows were in we were able to get the installation scheduled for the next day. Mark and Mike installed our new windows in our basement and they were so kind, professional, and efficient.

Everything was done in one day and not only do the windows look so nice but also our basement is so much warmer! Additionally, Dave who came out to look at our original windows and take measurements made sure we understood the pricing, showed us all of the options for windows, and was once again really professional and kind. I would absolutely recommend Thebco.

Installers Chris & Tory installed 3 windows, sliding glass door, front & back storm & steel doors. They did a great job. They are very professional & knowledgeable installers. Job well done. I give them a five star rating. Thank you again Chris & Tory. Joni Postler Services: Window installation, General door installation

*THEBCO blocked my review on Google Reviews so here I am with my two cents: I wish I could say I was thrilled with our new door replacement, but it was underwhelming and overall very disappointing in both the workmanship and customer service. I had heard good things about THEBCO and decided to go with them for a new entry door with sidelights. I scheduled a consultation with Dave which had gone smooth from the paperwork to the door being delivered. However, the sub-contractors (Rick and Alex) hired did an absolutely terrible job to say the least.

It was estimated the door would be installed within 4 hours, it took a little over 6 hours which I had no problem with. It was a big project so I assumed they just needed the extra time to ensure the project was done well. However, during my inspection of the completed door, I could tell the installation was rushed and very little thought was placed on the details in making the end product look polished and clean.

The caulking around the door was sloppy and remnants of it smeared on the sidelight windows. The trimming around the interior of the door was not cut to size. There were a couple dings and dents found throughout the door. The hinges were not calibrated correctly for the door to shut tight. They had accidentally scraped a bit of paint off the door during the course of moving it and told me they used the paint sample given to them to cover the area.

They did not consult with me about placement of our doorbells, so they were completely misplaced and not aligned at all. Additionally, Rick had the audacity to tell me it was a bad choice to go with a black door as it would absorb heat from the sun and cause the door to be too hot. We have a south facing building, and I had known this prior but knew it wasn't going to be an issue since we have an awning that provides a good amount of shade.

I had to basically clean up the mess left on and around the door. It was just a nightmare, and unbelievable to deal with contractors that had little regard for their customers and their craftsmanship. I reached out immediately with my concerns and frustrations - while Dave was responsive, it was disappointing to hear him tell me that Rick "must've just been having a bad day" to justify the work that was done.

Just unbelievable. They approved for a new door replacement and had Brandon and Christian scheduled to basically clean up the mess from the first sub-contractors including having to replace the first door. Overall, this entire process was not worth the money, headache, and every ounce of sweat trying to resolve this door issue. If I could give 5-stars, I'd give it to Brandon and Christian, they are the true MVPS to this story.

More specifically, Brandon deserves a standing ovation for his professionalism, attention to detail, and willingness to go above and beyond to have made the second experience a smooth and positive one. I can't thank him enough. I don't usually write long reviews and I know everyone's experience will be different. However, I felt it was worth documenting my experience for prospective customers to see a different perspective other than just the 5 star ones you see on here. I will no longer be using THEBCO for future replacements.

Our entire experience with THEBCO has been phenomenal. Dave first walked us through our options for a large project involving replacing most of our windows and doors. He came up with a solution for a problem area where there wasn't space for a window to open and also had great suggestions for several other windows - all of which we used in our project. Mike and Mark were absolutely wonderful to work with on installation.

The project was large and took about 8 work days. They were here every morning when they said they would be and were very polite and were especially respectful of the fact that I was working from home. They were meticulous and pointed out any little scratch they noticed on the window hardware and had replacements ordered immediately. We couldn't be happier with the products or the service.

After the project was completed, Jason and Brandon also came out to work on a couple issues that Mike and Mark had pointed out following installation. It is apparent this company has very high standards and we appreciated their work ethic and honesty through the entire process. I wouldn't hesitate to recommend THEBCO or any of the employees with whom we interacted. Thanks!

Came to my house to measure for a door, then never called back and refused to return my calls. Weirdest thing I've ever experienced.

This review is more for attitude and service than anything else. I had thebco do our siding, gutters, all windows, patio door and front door. This was July/August 2019. Everything totaled to about $46,000. Everything including the way we were treated was fine, until they were done with the work and had a couple issues. The pictures posted were from the front of our house roughly early May of 2020, clearly showing the siding separating.

The production manager (unsure of his name), told my wife this was due to our roofing sloping. Clearly our roofing is not sloping, as it is 4 years old and is excellent condition. The guy very clearly showed an attitude about coming out to fix an issue he thought had nothing to do with them, when the pictures clearly show the j channel warped away from the house.

He still 100% disagreed and was very unprofessional and nearly argumentative about it. We also had issues with a bird making a nest in our downspout that they installed. They wanted us to disassemble our downspouts and take care of it, most likely voiding our warranty. After arguing and fighting, a technician came out and was extremely unprofessional about helping my wife.

Never said hi, never acknowledged her or said a word until he he said he was done, and left. The whole time with a nasty look on his face. Also, the siding guy installed a ring doorbell and when he installed it he never told us about it and installed it with the power on and ruined the doorbell. They did nothing about that. We've had to flip the bill to replace this.

This is how they treat people after taking 46,000 dollars from you. I will NEVER hire them for anything ever again, and will find a different company to do our access door into the house from the garage. Nasty, nasty technicians. Please consider my experience with this company before hiring them.

The crew just finished our house - 11 windows replaced. Crew was friendly, responsible, and easy to work with! Highly recommended.

Last night we had the true test of our new door and windows. South Central Wisconsin was hit with severe thunderstorms. The rain just poured for a good 20 minutes or so. Not only did it rain hard but very strong winds blew directly into our new door and windows. With our old windows and doors, we would have been on hands and knees with towels and mops sopping buckets of water from our wood floors.

This time we stayed absolutely dry. I was actually surprised we didn't get a even little leakage due to the intensity of the wind and volume of rain we had last night but, no, not a single drop. Can't say enough good about Thebco. You won't go wrong selecting them to replace your windows and doors.

We had Thebco install all new windows in our addition, old part of the house and the four season porch 17 years ago and they are all doing great!

We purchased a patio door and an exterior door for our lower level. Dan was our installer. During the install Dan discovered some water damage issues that were from the builder. Dan went above and beyond locating the source, and fixing the problem.

Everyone I worked with was extremely friendly, knowledgeable and willing to help! From the Receptionist, to the Salesman, to the Installers; everyone was a pleasure to work with! I had three windows replaced on the lower level in my condo and I was offered a very fair price!

Wow! Been involved in the building material industry for 25 years and never received this kind of service, attention to detail. Professionalism at it's best! From product knowledge to customer service, and follow up, I couldn't have asked for more.

From the minute we walked out of THEBCO after our first meeting, we knew this was going to be a good experience. We had 5 estimates done on the house, and with THEBCO being the last, they were THE only company who didn't ask what other companies we were looking at in order to jab at their credibility or product.

Great company to work with! Highly recommend for window and door replacement in Madison.

THEBCO did a terrific job. The sales rep was straightforward, clear, and efficient. The orders were placed quickly and everything was double and triple checked. The measurements were thorough and meticulous.