Polynesian Pool & Spa

Ed always has taken great care of us, and knows exactly what we need for the pool!

This place has been around since 1971. I think Ed definitely knows his stuff and they have incredible quality and great selections to choose from. If you're considering a hot tub or a spa, this is the place I would choose to get mine from

Always helpful! Great place with knowledgeable people. 5 stars posted late 2019 Update November 2021 - lowered the rating Called to see if they had a replacement pump - I knew exactly what I needed, guy on phone said I would have to come in with the pump for them to see it. I brought pump in expecting to leave with a new one or be told they don't have it.

Person who helped me said maintenance team not in so I would leave it and they would call back later and let me know if they had one. I called the next day and they hadn't had a chance to look at it and figure out if they had one. They called me with an estimate to fix a 300 pump for 450. Then wanted a bench fee of 35.00. I would not have left the pump had they told me about bench fee.

I was told that wasn't his problem, there are signs up and "it has been this way for 11 years". When I asked to speak with a manager I was told just take it I don't have time for this. He was rude and unprofessional. I don't think I will be able to use them again. It is a shame, I thought really highly of them and have enjoyed past experiences, but their internal issues are not mine. I shouldn't have to deal with their rude team members.

Went in with little info about the filter I needed. I did take some pictures but they were able to find what I needed and got me all set up after asking just a few questions. They have a lot of supplies in stock so you don't get stuck out in the cold by keeping your spa up and running.

I would give them 10 stars if I could. We have a hot tub that had a leak, I called and Jake in service was amazing. He had me take pictures, he explained what was wrong, sold me the parts and showed me how to fix it. They could have easily told me they had to come fix it and charge me way more. It's nice to know there are honest people willing to help you and not rip you off. I will definitely go there from now on. Thank you!

What a great experience! Everyone I spoke with was professional and courteous. I shopped around for a hot tub and am very happy I chose Polynesian Pool & Spa. Right away I felt welcome in the store and Ed help me choose a great hot tub. Highly recommended!

Went in with a bad pump and impeller housing off a very old discontinued spa. Jake and his team were super helpful they didn't quit until they came up with a solution that worked for me while I waited. Ed who works upfront thank you for taking good care of me also. I will be back for all my spa needs top notch service.

Called and set up an appointment, told me it would take 3 weeks for them to come check out what I needed for a hot tub repair. But they would make me the first appointment of the day. Took off work and waited for them for 2 hours today. Showed up and let me know they got stuck late on their other appointment. Cool. Had no idea what could be wrong with my hot tub, some guesses. Could order some parts offline and try that. Show up 2 hours late, no remote ideas about whats wrong still charge 150 for being there for your 30 minutes. Thanks.

Where do I begin. Currently we are in the process of selling my parents estate. Just before the summer had started, my realtor had mentioned that she thought having the pool open for showings would be a huge plus. I arranged for Polynesian to do a scheduled full open of the pool. My husband and I decided to take the tarp off only to discover the liner had ripped. Mike came out and did an estimate and we decided to go with them for a liner replacement.

The liner looks great however they didnt cover up the existing trim around the steps, so pool and steps don't match. While gone on vacation, I received a text saying the pool liner was installed and we could finish filling the pool.? I had spoke to a few people in regards to the fact that I needed the pool up and running because I had no clue what I was doing.when I got to the house to check on everything.the pool was bright green, no equipment running, no chemicals added and there was a dead bird, dead chipmunk and a dead mouse floating in the middle of the pool.

A week later and several phone calls of empty promises to "finish" the $5,200 job I paid for and STILL no one has come out. Absolutely furious considering I've had to reschedule the photographer for listing the house twice already. I will NEVER go through Polynesian again nor will I ever recommend them to anyone. The awesome neighbor who lives a couple houses down works for a pool company and helped us out, THANKFULLY we are on the right track .

Great experience. The staff was very helpful and able to get me everything I needed from replacement parts for an old spa filter to an affordable pool solar cover to bulk chemicals. I'll definitely be making Polynesian my go to spot in GR for pool and spa stuff.

After a year of my hot tub setting broken found these guys. No one would fix it was a big job needed two filter housings changed all of the other hot tub places told me to just get another tub. Not @ Polynesian they had no problem fixing it 2 filter housings and about a dozen jets and a crack in the shell.

My pool filter broke two weeks ago, after trying to get other companies to help me I finally gave these guys a call. They came out THE NEXT DAY after I called them and set me up with a new filter. They were also willing to work with my home owners warranty unlike other places, which was a breeze.

I stopped in today with 5 of my children to have my pool water tested. The guys were really nice, fast, and helpful. They answered my questions, and everything the children asked too (sadly uncommon).

I purchased a 24x36 pool from Polynesian in 2013. It was installed promptly and works beautifully. I have had very little maintenance required and I've been able to buy what I needed when I have needed it.

I recently needed a repair on my hot tub. Jake, the service manager, came out with another technician. I was very impressed with his knowledge and professionalism. Jake has the gift of good customer relations.