Arlandria Floors

I am realtor overseeing a renovation project for a house in Reston and due to supply constraints I decided to check these guys out and I must say after a couple of minor hiccups they went out of their way to make things right. Ozzie, who was extremely efficient and helpful, helped me pick out some LVT and carpeting and paid us (myself and the co-project manager on the job) a visit to measure and show us some samples.

Within a few hours Ozzie was able to get back to us with 4 (yes 4!) different quotes -- two for the LVT and the carpeting without installation and two with installation) just a few hours later. and it wasn't your everyday invoice either (every element of the job was broken down and clear) and the pricing was competitive. Sadly, the company I am working with on the overall project decided that their existing team had to be used for the installation and it went downhill from there. re pricing and logistics. and in lieu of that I wanted to make sure that Arlandria/Ozzie's efforts to help were not in vain: Hence this review.

WE LOVE IT! After multiple visits to your Mt. Vernon location, multiple "take home" samples, and endless patient help from your staff, we chose floor tile. Raymond measured our floor and prepared the paperwork, Erich scheduled our installation, Rachel called with last minute reminder/instructions and Jeff Terry (a magician of a craftsman) and his crew installed our magnificent new front hall floor.

This is home number eight for us. We believe we have "seen it all." When it comes to home remodeling and we can recommend Arlandria Floors to you without reservations. Thank you, thank you, thank you.

Arlandria Floors did an amazing job for what was not an easy project. We asked them to match an existing carpet, which was no longer being made -- they found it somehow -- and use a combination of the carpet and tile across the main part of our basement to create the impression of different rooms in one space. Raymond was incredibly helpful and the project went very smoothly and wound up being very cost-effective. It also looks great - we are thrilled!

UPDATE: Both Rachel and the owner called me to apologize and offer both a partial refund *and* for them to take the nightstand to their shop for sanding and repair. I accepted the refund offer but declined the offer for them to pick up and repair the nightstand. With how the last few months had unfolded, I was not confident that the repair would be done timely or successfully.

I do appreciate them calling back and offering these, I just wish it hadn't taken so long. -------------------------------- The Good: The new carpet looks great and it was really nice to be able to talk to someone and see samples as soon as you walked in to the store. (As opposed to the big chain places.) The Bad: The installation team left a deep gash in on the front of a nightstand. (See picture.) I understand scuff marks on the walls are part of carpet installation, but a deep gash on furniture is not acceptable.

The Ugly: The carpet was installed May 15th. Two months have passed and the scratch still hasn't been resolved. Although I said from the beginning that wax fills or markers still leave very noticeable marks, that is all Arlandria has offered to this point. I'm most upset about the lack of communication and that I've had to initiate contact for any updates.

I have waited to post a review in hopes that Arlandria would consider other solutions, but after two months of following up with them I've grown tired of waiting. My wife and I chose to support a small locally-owned business over a large chain because we felt we would receive exceptional customer service. Instead, we paid more than we would have elsewhere, had furniture damaged, and spent more time than I would ever expect resolving what seemed like an easy fix.

I wish I could'vewritten a positive review for a business that's only a few blocks away from our house, but the next time my wife and I are in the market for carpet we will look elsewhere.

I called several local flooring companies for a wood floor refinishing estimate and Ozzie at Arlandria Flooring was the only person to answer the phone on a Saturday and schedule an estimate for the next business day. He arrived promptly and was knowledgable and friendly. That same day, my carpet installation with another company fell through while he was there.

I was in a panic but Ozzie quickly jumped into "hero mode" by coming up with a great solution for carpeting on the spot. Within a few hours he brought me carpet samples and coordinated installers for the next day. Though I did not end up needing this company for carpet installation, they will be the first ones I call for my future flooring needs. Thank you Ozzie for all of your help!

Arlandria Floors did such a great job refinishing my floors. They showed up when they were supposed to and were super considerate. The floors look amazing and I plan to use them for several more jobs. They have an amazing selection of rugs, tile and hardwood flooring.

We purchased carpet through Arlandria Floors and had a great experience! Ozzie helped us out throughout the process and was fantastic to work with. Installers did a nice job with the install and overall we're very happy and definitely recommend this place!

Arlandria floors was fantastic and really helped me out in a pinch. I was finishing a project and realized that the shoe molding I needed to match was an odd size. I went to 7 different stores-big box stores as well as flooring specialists-before going to Arlandria floors. Everyone else I visited told me that the size I needed (3/4 x 3/4 shoe molding) did not exist and I'd have to accept a different size that wouldn't transition well. Arlandria was able to give me exactly what I needed and the results were fantastic. Justin was extremely helpful. Pics of final product below. They custom made a perfect size and color match for me.

We are beyond grateful and surprised that not only do we have amazing new floors - we saved $3000 in doing so. Briefly, movers dropped a heavy piece of furniture damaging the original 80 year-old floors in a high traffic area. Several highly recommended contractors estimated the repair of the wood floor would range between $6,000 and $10,000. At the same time, our kitchen laminate floors disintegrated so the combined repairs were going to require more than a week of work tearing out the entire wood floor and peeling back the poorly installed sub-floor in the kitchen to level it with the wood floors. Arlandria Flooring experts came in, discouraged us from destroying the floors, showed us why we could salvage our original floors, and accommodated our very narrow time-frame to get the work done.

In the kitchen, the team reassured us it was best to install a high-grade waterproof laminate. They found a nice stone finish that matched the back-splash and tile work behind the sink. They installed it in half a day, even rejoining the carpeting on the basement stairs to the kitchen entry-way to meet architectural standards. In the living room/dining room where there was a hole and weak spot in the 80-year-old, original, wood floors; the team recommended against destroying the entire floor.

The team recommended removing the damaged boards and true to their assessment, the sub-floor was in perfect condition. Other flooring experts had recommended we remove the entire wood floor - which would have proved to be a waste. The team toothed in new planks perfectly with very few face-nails preserving the look and aesthetic of our floors. The sanding was perfect to level the floors without any swirl marks or other inconsistencies despite the inch difference in thickness between the new planks and the original floors.

We were even able to pick a new floor stain and Arlandia floors provided new, large shoe molding to match the original installation, an adjustment that was made on the fly. None of these adjustments delayed the project and within three days we had new floors, beautifully installed, and exceeding all of our hoped-for adjustments and requests. I highly recommend Arlandria floors for your next project, big or small.

They were very pleasant, without being pushy, I will definitely use them again.

Arlandria Floors are the greatest! They have an amazing selection and they have very experienced installers! I would highly recommend them!

Arlandria Flooring made changing the carpet in our den as seamless as possible. The show room staff was helpful, and the installers were quick, friendly and professional. Rachel was excellent to work with in dealing with invoices, scheduling and payment.

If you need new floors, definitely stop by and ask for Matt Riesett! Class act all the way! Tell him -Rick-Flood Crew LLC

Needed an area rug for my living area, oh my goodness!, Arlandria floors has so much to choose from, Staff was very polite and knowledgeable. Picked out my carpet, had it binded and at my house within days.