Dolphin Pools

Just got our spa installed from dolphin. Very professional and courteous. We brought a water sample in for testing and Lauren was also very professional and courteous. Helped us understand our water chemistry. Definitely recommend!

Front desk employee, I believe her name is Andrea, is always rude and condescending. Went into get some chemicals for my hot tub today and had a few questions on some things. She seems put off and irritated to have to answer any questions, like I should know everything about spas. This was my third time in this store and she's had this attitude all three times. Today was the last time I'll support this place.

Karen was very informative and very patient with all the questions we had. She was very helpful with the options of spas to choose from so we can decide which one was best for us.

I'm reinvigorating a bullfrog spa that came with our house. I went in for a simple part and decided to get some start up chemicals as well. They were extremely knowledgeable, helpful, and didn't try to push anything unnecessary on me. Overall great customer service.

I purchased a hot tub in 2017 and everything has been amazing since! We had an issue created by a contractor doing work on our house and it caused our hot tub to stop working. Kay came out to help get things working again and he has to be one of the kindest and most helpful people I've ever met. He made my stress disappear. What a great ambassador for the company. I highly recommend the team at Dolphin and, should you ever need a repair, Kay is as good as they come!

Went in to get some chemicals for the spa. Lady at the front wasn't very welcoming. Didn't ask us if we needed any help until we were already finished shopping! Very disappointing compared to all of the other customer service experiences we have had with the company from the salesmen to the delivery and install people. In-store experience was underwhelming. Will be going to a different location next time.

Just received my M8. Very disappointing for $20K. The lounge chairs are almost completely useless, lights on the outside won't turn off and the waterfall feature doesn't work properly. Lastly I left a review on their website and they removed it!

Very helpful. Answered all my questions. Gave great demonstrations and the best part is the sales rep was straight forward with pricing. No jerking me around. So refreshing.

I was a loyal customer and own a Bullfrog hot tub. I have left THREE detailed voicemails requesting a repair for this company in May and nobody has returned my call. Unacceptable customer service and I will not do business w/ them going forward!

Initially the experience of buying our new decked out Bullfrog A8 was fantastic. They showed us the available features and let us pick what we wanted in our spa. Almost 14k later and little feelings of regret we walked out to wait our two weeks. The delivery day came and we were super excited to get the water into the spa and get the chemicals spinning.

Once we hit the right water levels and a nice 101 degrees we hopped in and LOVED the features and power of the spa. The relaxation was short lived when we started smelling something off, like when electronics get too hot kind of heat. The jets cut off completely but the head unit was saying everything was fine. I checked the error log for the unit and it was claiming that one of the pumps was too hot. Made sense to me so I shut it down and we let it cool down for the night.

The next night we decided to try again to the same result. We called up Dolphin and they pointed us to Bullfrog support. Bullfrog sent out a tech that day and replaced both pumps. We were stoked that maybe we could finally enjoy our investment now that we had new pumps. Sadly we were disappointed by the same issue again. After another call to Bullfrog and waiting a week this time for a technician - they concluded the same thing and replaced the pumps again.

Now I'm not a hot tub tech but that doesn't seem very logical. Both technicians checked the wiring for surges and lack of power but everything was reading fine, but that's all they checked. No diagnostics on the electronics themselves or anything. We decided to give up at this point and called Dolphin to come pick it up as we weren't satisfied paying as much as a car for something that doesn't work as it's supposed to. Here's where Dolphin gets a 1 star and I recommend people avoid them or don't put up with their sales representatives - especially if a similar experience happens to you.

When we called for a refund they claimed we owed them 1200 dollars, not for a restocking fee, but for Wells Fargo Financial. They claimed they have to pay them. We called BS so we called up Wells Fargo and explained the situation to which their representative laughed and said absolutely not - they have a case for issues explicitly like this. Tldr; Dolphin tried to screw us out of money for a faulty product and failed miserably. Bullfrog has nice spas, but I'd buy one elsewhere and hopefully get some better diagnostic reps.

Great installation. It is a beautiful pool. Great service. Office is wonderful to work with and the guys who come to clean the pool are thorough and pleasant. Maybe not the cheapest but clearly the best.

Dolphin Pool and Spa are great to work with. Very knowledgeable and walked me through the process of understanding the real benefit of a continuous pool. Amazing one on one personal care and customer service.

From purchase to installation, our experience with Dolphin Pools & Spas was fantastic. Each person in the company provided great customer service. During the purchasing process the salesperson explained all of our options and did not pressure us to buy more than we wanted or could afford.

I have not actually used them for service yet, but it was the first place that actually answered a phone and then were able to have me talk to someone that knows what they are doing. I am not happy that I have to wait two weeks to get service but good service is worth the wait.

Our experience was great. Came in & met with Drew. Showroom was under construction, but he did his best to explain the BullFrog Spa that we were interested in. He followed up with a bid and revised when we changed our mind about the style.