Overhead Door

Larry Patterson was our installer. He is super knowledgeable and skilled when it comes to garage door installation. He definitely is a great Elite representative!

Installer was great, but the office staff were not. On April 9th I agreed to the quote the sales rep gave me to replace two garage doors at a rental property. I was told by the sales rep that Angela (in the office) would call to get me scheduled. Three weeks later, on a Thursday afternoon, I get a call letting me know that the installer will be there the next morning at 8:30.

They hadn't discussed the scheduling with me, hadn't even bothered to call me for three weeks, but I had to drop everything on 18 hours' notice for them. The installer came on time and did a great job. I have no complaints with regards to him at all. After the install, I asked the office for an invoice. They said they would email it to me, but it never came.

A week later, I get a call from the office asking why I hadn't paid yet. I told them I needed an invoice. They assured me they would email it, so I gave them my credit card over the phone and paid what I owed in full. I still didn't get the invoice. I emailed again, was told the same thing again, and still never got it. My sales rep, every time i ask for the invoice, tells me he has no access to any of that info so must pass my request along to the office who, apparently, ignores it. Today, finally, my sales rep asked someone sitting somewhere near him if she could send me my invoice (I could hear her talking in the background).

Within a couple of minutes, the invoice was in my email inbox. This isn't my first time dealing with this company. They've installed doors for several of my rental properties as well as my home. This is, however, my worst experience with them. While the doors themselves and the installer were all great, this kind of poor performance from the office staff is enough to have me considering a new overhead door company. **EDITED TO ADD** Within minutes of this review going up, I received a call from Brittany.

She very professionally apologized for the service I'd received and assured me I would not receive the same quality of service again. Although this particular job left me very unhappy with the company, Brittany's efforts have made me willing to give them another shot.

The entire process from start to finish was FANTASTIC! I found them online and began chatting and someone kept in contact to get me scheduled. The technician came to my house at my request around 6:30am before I went to work. He even went an extra mile and called me when he could not get me to answer my doorbell! How cool is that? I would recommend them to anyone who wants professionalism at a great price! I receive one extra quote and they were in the range. Excellent customer service! Manda Nixon

I requested a quote online 2 days ago. Somebody called me yesterday, in which I missed the called. I called back 5 minutes later and a lady answered and said she didn't know who called me so she couldn't help me. She didn't get my name or anything. Noone followed up today so I'll be looking elsewhere I guess. In response to the owner: I just checked my voice mail and you're correct, Tracy did leave a message.

However I don't like the fact that you're insinuating that I'm lying about not being asked who I was when I called back. The lady literally said I don't know who may have called you and that was it. I don't care that much to where I would need to make anything up. Hell I would try to install the opener myself before i would lie on anyone. Don't call me I'm already looking elsewhere. Thank you.

They rock. I own a car repair shop. One of my guys lifted a car to high and damaged the door. They came out that afternoon and got it done at a great price. Definitely will always have my business. Thank you for a job well done.

Scott looked at my home and gave me a verbal estimate. I asked for a written one and he promised one. I have called four times and he will not provide a written estimate. I received my estimate this afternoon, Thanks.

Friendly staff, all around. a wealth of knowledge with the whole team! Went in to pick up some replacement springs for my garage door. Was helped quickly, professionally, and courteously. Thanks guys! **Update: after getting into some trouble with trying my door myself, I had to call the pros back to get me squared away. Fast, reliable, nicest team you'll ever deal with. Go to Overhead Door for all your needs!

Very unprofessional installer, that I actually heard mocking me while I was on the phone with an Overhead door operator. The 3 times they came out in the course of 2 months, they never called in advance to say when they would be arriving, even though I was told they would call. Twice they installed the wrong part, which caused the door to break. again. I would not recommend until they hire professional installers for their residential customers.

They are a bad choice! They left screws in our driveway which wrecked 2tires. And 5 months after they installed our new door It fell off the track

Great service and product; Larry brought me an opener for my new home back in the early 90's while I was living in Atlanta. The Customer is Number one at, Overhead Door Company of Savannah.

New fan from over at Almighty Cleaning Services LLC and Parties-N-Themes.

One word - Unacceptable. OK, maybe two - unacceptable and pathetic. Hired Josh at the Savannah Overhead Door location to install a 12' overhead door and a couple of steel entrance doors with locks and anti-theft guards at our warehouse. Job was started on June 14. We are still waiting for it to be completed as of this review (8-1-16). They came out Thursday (7-28-16) to work a few more hours in an attempt to finish.

Still haven't completed. Our accountant unknowingly paid the bill already. Called corporate customer care (yeah, right)(Linda) to try to expedite completion. She said she would speak with district manager and call me back. She did speak with him but did not call me back, however after I was very specific about needing her to call me back to let me know how this would get completed.

I called her back today, she said she spoke with the district manager. Linda wasn't very informative and really didn't seemed concerned that the job was completed yet, and that she would call the district manager again to see about getting someone out to our location to finish.? That should've been done with the first call to the DM. Beware.

Just had my home garage door spring replaced. Repair man was on time, quick, safe, and got me fixed right up. It is a pleasure to deal with such a professional company.

They are there for any size or type of garage door repair or replacement. They have a wide range of products and designs as well as many options for glass designs and wind load options. The operator lines range from belt, chain, and Jack shaft operations.