High Quality Lawn Care was established in 2004 by Aaron Falwell. We are a family operated and locally owned business, specializing in lawn care and landscaping of commercial and residential properties. At High Quality Lawn Care, we are focused on providing professional lawn care and landscape services with the highest levels of customer satisfaction & we will do everything we can to meet your expectations.With a variety of offerings to choose from, we're sure you'll be happy working with us. Look around our website and if you have any comments or questions, please feel free to contact us. We hope to see you again!
Reviews (7) David Conner
Jun 18, 2022
Critical: Professionalism, Quality, Responsiveness, Value Absolute worst company I have ever dealt with. We had to replace 24 bushes. I ended up redoing everything myself. They know absolutely nothing about landscaping. I get angry every time I think about how bad they were. Do your self a favor and do not spend a penny with this horrible company. Service: Landscape design
Sierra Okeefe
Mar 20, 2021
Mary Conner
Mar 10, 2021
We hired High Quality Lawn Care to put in a new front sidewalk and landscaping. Once we were given plans for landscaping (which consisted of circles and x's on a piece of paper) we had many questions and concerns. We felt our questions were met with defensiveness and our concerns were brushed off with "it will look great" and "you will love it". The responses to our emails were often rude and questions were left unanswered.
We ended up changing 3 of the plant choices from the original plans. The sidewalk turned out fine, however, we did not like the landscaping. We contacted the owner of High Quality Lawn Care requesting to meet in person to discuss this issue. I wish I could say the owner met us with "what don't you like and how can I make things right for you". Instead he was yelling and screaming at us, complaining about the number of emails sent over 4.5 months and would not even listen to us.
We simply did not like the way the plants were arranged. They were in 3 straight rows and touching. To us, they looked too crowded and like a garden (the information attached to each plant said they should be 2-3 feet apart). After about an hour and a half of the owner having a temper tantrum in our front yard, we finally agreed to pay extra to have plants moved. Actually, we had to do the moving and arranging.
We were charged extra for each of those plants to be planted in new locations. I want to close by saying the quality of the work was fine. They did what they said they would. The problem we had was with how communication was handled throughout the process and the way we were treated when we needed things changed in the end. During the months leading up to having new landscaping and hardscaping put in, we replaced our front porch, back deck, and back porch.
We live in a neighborhood where many families go for walks and have watched our progress. Countless neighbors have asked us about our landscaping and hardscaping to which we have to give an honest account. Needless to say, they take their business elsewhere after hearing about our experience. By leaving this review I hope that the owner will realize that customer satisfaction is worth more than what he additionally charged us.
He could have had much more business and made so much more than the additional $250.00 he charged us to plant the plants we moved to a better arrangement. Also, I sincerely hope future customers will be treated differently.
We ended up changing 3 of the plant choices from the original plans. The sidewalk turned out fine, however, we did not like the landscaping. We contacted the owner of High Quality Lawn Care requesting to meet in person to discuss this issue. I wish I could say the owner met us with "what don't you like and how can I make things right for you". Instead he was yelling and screaming at us, complaining about the number of emails sent over 4.5 months and would not even listen to us.
We simply did not like the way the plants were arranged. They were in 3 straight rows and touching. To us, they looked too crowded and like a garden (the information attached to each plant said they should be 2-3 feet apart). After about an hour and a half of the owner having a temper tantrum in our front yard, we finally agreed to pay extra to have plants moved. Actually, we had to do the moving and arranging.
We were charged extra for each of those plants to be planted in new locations. I want to close by saying the quality of the work was fine. They did what they said they would. The problem we had was with how communication was handled throughout the process and the way we were treated when we needed things changed in the end. During the months leading up to having new landscaping and hardscaping put in, we replaced our front porch, back deck, and back porch.
We live in a neighborhood where many families go for walks and have watched our progress. Countless neighbors have asked us about our landscaping and hardscaping to which we have to give an honest account. Needless to say, they take their business elsewhere after hearing about our experience. By leaving this review I hope that the owner will realize that customer satisfaction is worth more than what he additionally charged us.
He could have had much more business and made so much more than the additional $250.00 he charged us to plant the plants we moved to a better arrangement. Also, I sincerely hope future customers will be treated differently.
Selena Blankenship
May 18, 2016
Jerry S.
Jul 13, 2015
Angela Taylor
Jun 17, 2015
Daniel Koefer
Oct 26, 2014
