PROtech Security & Electronics

Ryan Parkinson and Ben were both great to work with. They both went above and beyond to accommodate our needs. We would recommend ProTech anytime.

I'm moving into a new home and wanted to make protecting my a family a high priority. I didn't know where to begin so I shopped around for what I might do. Thankfully I got in contact with Ryan Parkinson at Pro Tech Security. I went over my security needs with him and he guided me through my options clearly with professional advice. Everyone I've spoken to since has been knowledgeable and helpful in explaining the system we've installed. I could not be more satisfied with my decision to go with Pro Tech Security.

Protech has always been my trusted company for my security safety. I just had it installed in my new home. Ryan made the transition from my old house seamless. I recommended working with him direct. Garrett came today and installed the system. He was very professional and answered all my questions. Went through the system and and helped me set up the app. 10/10 service

Ryan and his team are great people. From start to finish, they did a great job. Hopefully I'll never have to use the system, but I know if the time ever comes, their system will be trustworthy.

I own six laundromats in the Akron/Canton area and use ProTech as my security system. I am very happy with Ben Riggs and Jason Davisand as my service technicians. I feel very secure with their service I have been using them for 15 years.

We just switched to ProTech after 12+ years with a very well-known nationwide security company. They came recommended by my parents who have been customers for over 20 years. I wish we had known about ProTech when we chose our first security system, but we did not ask my parents for advice at the time. The price is comparable to our previous system, but unlike our previous system, the service is far better by leaps and bounds.

Every single person we spoke to and worked with was polite, friendly, knowledgeable, patient, and very thorough in explaining everything, including Ryan who we did the initial consultation and sign on with, and Greg, who was the technician that set up the system in our home. We absolutely feel that not only can we trust them to help keep our home safe, but we can also trust them to not conduct business the same unscrupulous way our previous company did. For anyone in the Northeast Ohio area looking to add a security system or replace one, we highly recommend ProTech as the best choice.

The entire ProTech Team was super customer service oriented and really worked to get the job - not just done, but DONE RIGHT. Greg made certain that we were up and running with ease --- everyone was kind, courteous, professional and knowledeable. This is the kind of customer care that is to be expected by all those in the "service" industry. ***Will continue to rely on ProTech to protect our family.

The overall experience from the initial assessment by Ryan to the installation of my home system by Garrett and Greg was really outstanding. Ryan did a thorough assessment of my home's existing hard-wired system which had not been used by the previous occupant, and resulting security requirements. Ryan left some options on the table for future consideration, which I appreciated, and there was no hard up-selling.

It was clear that the job's requirements were clearly communicated to all concerned, and there was no confusion once Garrett and Greg arrived on site. They immediately set to work after a brief walk-through of the house. They arrived on time, were very polite and personable, and took care to make sure that everything was working. They did an exceptional job explaining how the system worked and had me do the "hands-on" work so that I would feel confident with the system.

They explained the various common scenarios and how to manage them on the system, including a siren that can't be silenced via the keypad. They left the user's manual and a couple of extra signs. The guys even noted a small leak in a drain pipe in the basement as they were installing a new panel! That's something that could evolve into a major issue if left unchecked, and I sure had not noticed it in the five months I have lived here.

I also elected the option to download the app, which enables the user to arm and disarm the system from one's smart phone. I think it allows more flexibility than the standard 60 second delay after arming to get out of the house. Overall, it was a pleasure working with this team of professionals.

I would not recommend this company. Our family used this company for years. We were thinking of switching to a different company. We were interested in adding video cameras. I called and they made no effort to try to compete with the new company and try to keep our business. I am extremely disappointed with them. They failed to remind us that they would continue to charge us for the monitoring for the remaining time of the contract.

They sent us a bill for almost $400. Make sure you read the fine print in your contract. There are a lot of other companies out there that will value a customer that has been with them for many, many years.

I just want to say thank you to the Protech Team for there level of professionalism and how much they cared about our needs. Especially from the first phone call I made to there Account Executive Mr. Ryan Parkinson. I left a message on a Saturday and he called my wife and I back within minutes. He came and visited me at my office on Monday morning and helped me figure out what was the best way to go and best bang for the buck.

For us we were on a time crunch because of a family vacation and we wanted to be protected ASAP. Well Ryan made it happen. And the installer Tod was great and explained everything in great detail. I highly recommend this company. Thank you for all you helped us with.